Existing credit card customers

Take a look at the options available to you if you’re an existing Bank of Scotland credit card customer and learn how to use and manage your existing card.

Managing your credit card


There are many options and services available to help manage your card and make it work for you. Find out how to add additional card holders, keep your account details up to date and much more.

Managing your credit card

Managing your payments

Balance transfers


Find out more about the balance transfer and money transfer options available on your credit card.


Balance transfers

Money transfers

Help with credit card debt


If you're starting to worry about credit card debt or experiencing financial difficulties, we're here to help. Find out more information about how we can help you manage your finances.

Get help with money worries

Activate your credit card


Just opened your new credit card? It's quick, easy and secure to activate your card online. Remember you'll need your new credit card to hand.

Interested in one of our other credit cards?

Apply for a second credit card


If you're making a large, one off purchase or planning a for something special, a second Bank of Scotland credit card could give you the flexibility you need. Excludes customers holding or applying for a Classic or Student Card. Conditions apply.

Swap your credit card


Swapping your Bank of Scotland credit card could allow you to take advantage of our different credit card features and benefits, so you always have a card to suit your changing needs. Conditions apply.

Lost or stolen card?


You can report your card lost or stolen if you are registered for Internet Banking.

Log in and complete our online form

Or, phone us on 0800 028 8335 (Lines open 24 hours a day, 7 days a week). If you are calling from abroad, you can call us on +44 (0) 131 454 1605.

Bank of England Base Rate


If the Bank of England decides to change the Base Rate this could affect the interest you pay on your credit card.

Base rate information

Planning to go abroad?


You no longer need to tell us when you are going abroad, our fraud and security systems will always be on the lookout so you can relax when you are away.

Find out more

Making sure you get a fair deal


We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details whats expected of us, the lender and you the borrower.