Your monthly statement will show your credit limit, and how much of it is available to use at the time we produce your statement. You can spend up to your credit limit at any time, but you cannot use more than 95% of your credit limit for balance transfers and money transfers. We may introduce additional limits on particular transaction types in the future. If we do, we will do so as set out in Section B8.
When we work out how much credit is available for you to use, we take into account transactions we have already authorised but which we have not yet added to your account.
We can change your credit limit at any time. We will give you 30 days’ notice if we intend to increase your credit limit, but you can tell us if you do not want this increase. You can also ask us at any time to consider increasing your credit limit, or tell us that you would like a lower credit limit (but we may require a minimum limit), or that you do not want to receive any future credit limit increases. We may not offer you credit limit increases if we are concerned about your ability to repay.
From a date we tell you, we will let you know when you will be able to choose how you would like future credit limit increases to apply to your card. You will be able to choose between:
You will be able to change these preferences at any time by contacting us.
! When deciding whether to accept an increase to your credit limit, you should think carefully about whether this is the right option for you. You should consider the risk of taking on too much debt and how you will repay any amounts owed.
We may reduce your credit limit. Section B8 explains in more detail when we may make this change and how we will tell you about it. We may also limit your ability to use your card where it is not practical for us to give advance notice even if you have not used your full available credit if we reasonably believe there is a significantly increased risk of you not being able to repay us what you owe. If we do this we will tell you as soon as possible afterwards. Also, the amount we will let you spend will be shown in your statements and on Internet Banking immediately.
! It is important that you stay within your credit limit. We may refuse to carry out transactions that will take you over your credit limit, but if we authorise these, you will incur the charge detailed in Section A5 for going over your limit. This may also have other consequences like us giving negative feedback to credit reference agencies or changing our understanding of your ability to repay.
We will respond to a request from an authorised third party card issuer for confirmation that enough credit is available for a transaction only if you have given your explicit consent to this.
|Meanings of words we use|
|Card||Any credit card or credit card number issued under this agreement, including renewal, replacement or additional cards and card details stored on an electronic wallet, smart phone or another device.|
|Security details||Details or security procedures we tell you about from time to time that you must follow or use to give an instruction, confirm your identity or access a device – for example a password, security code, PIN or biometric data such as a fingerprint.|
|Third Party Provider (TPP)||An Account Information Service Provider (AISP) or a Payment Initiation Service Provider (PISP) authorised by law to access information or to give instructions to make certain online transactions for you.
An AISP provides online account information services. If you have given them your permission, the AISP will be able to access certain online account information from one or more other providers to give you a consolidated view.
A PISP provides online payment initiation services. If you have given them your permission, the PISP will initiate any transactions you can make through your Internet Banking (e.g. balances transfers or money transfers).
|Working day||Monday to Friday (except English bank holidays).|
You should not:
- tell anyone your security details;
- choose obvious passwords or codes (such as your date of birth) as part of your security details;
- write your security details on (or keep them with) your card or other financial documents or write them in a recognisable way;
- let anyone listen to your calls with us, or watch you using your security details.
Different types of transactions you can make are explained below.
|Transaction Type||What it it?||How do you make it?||Other important information|
||Paying for goods or services with your card.||Using your card and security details.||
If you want to make regular card transactions to an organisation (e.g. for magazine subscriptions) you can set up a recurring transaction with them using your card. If you receive a new or replacement card, please ensure that any regular card transactions use the new card details provided otherwise the transaction may not proceed.
If we issue a new card to you, we may use card detail updater services provided by the relevant card schemes to allow the organisation you are paying to locate new card details so it can process a regular card transaction on your card. This prevents the transaction failing because of incorrect card details and minimises any inconvenience for you. If you are making regular card transactions, you remain responsible for giving your new card details to the organisation you are paying.
||Using your card to pay for low-value goods or services without using your security details.
A transaction limit applies. We do not set this but you can ask us what it is by contacting us.
|By holding your card in front of a contactless card-reader.||If your card contains contactless technology we will tell you when we send you your card.
You may be asked to use your security details or sign for some transactions that could otherwise be made using contactless technology.
||Using your available credit to pay some or all of your credit card balance with another provider.
The minimum transfer amount is £100.
|By completing the balance transfer request details when you apply for your card.
You can also ask us to process a balance transfer in branch, by phone or online after we open your account. If there is any other way to process it, we will let you know.
|If you ask us to process a balance transfer or money transfer, we will transfer the agreed amount once we have completed our security checks, using the Faster Payment Scheme on the working day we approve your request. The money will normally reach the account within 2 hours and no later than the end of the next working day after we receive your instruction.
If the other bank or lender is not a member of the Faster Payment Scheme, we may not be able to carry out your request. We will not be responsible for this but you can contact us to see if other methods of making the transfer are available.
If you make a balance transfer, you should continue to make any payments required by your other lender.
If you ask us to make a money transfer or a balance transfer and we send it late, you may ask us to contact the receiving lender and ask them to credit it as if it had been received on the correct date.
|Money transfers (if available)
||Using your available credit to pay money into your UK current account.
We may make money transfer offers available to you in the future.
The minimum transfer amount is £100.
|By completing the money transfer request details (if these are available) when you apply for your credit card.
If we offer you a money transfer, you can ask us to process it by phone or online after we open your account. If there is any other way to process it, we will let you know.
||Using your available credit to obtain cash.||Using your card and security details at an ATM or in branch.||When you make a cash transaction (including gambling and bureau de change transactions):
ATMs have a daily cash withdrawal limit of £500 unless we tell you otherwise.
||Using your card to make transactions such as those at casinos, betting outlets and bookmakers, and buying online lottery tickets or gaming chips, share trading or spread betting.||Using your card and security details.|
|Bureau de change
||Using your available credit to pay for foreign currency at a bureau de change.|
|PISPs||Online transactions initiated by a PISP||Using your available credit to make transactions from your account initiated by a PISP.||By giving consent to a PISP to initiate a transaction from your account where you have available credit.||If you give consent to a PISP, they can initiate transactions on your behalf from your account where these are available through your Internet Banking (e.g. balance transfers and money transfers).|
When we are asked to authorise a transaction, we assume that we are dealing with you, and that you agree to us acting on any instructions, without getting further confirmation from you if:
Generally you can use cash machines and make purchases using your card at any time wherever your card type is accepted. Sometimes repairs, updates and routine maintenance on any systems and those of any suppliers may mean a particular service is out of action for a short time (usually just minutes).
It may be that you authorise a transaction in advance without knowing the exact amount that will be taken - for example if you give your card details to a hotel or car hire company to cover an unknown amount for your final bill. If so, we may reserve funds in your account to make sure we can pay the transaction as long as you specifically authorise this and agree the specific amount we should reserve.
The exchange rate we use is set by the payment scheme. You can find out the current exchange rate by calling us. We convert your transaction into Sterling when we add it to your account. Exchange rates may change, so the exchange rate on the date you make your transaction may not be the same as the exchange rate we used on the date we converted the transaction. The exchange rate we used will appear on your statement.
! We add a non-Sterling transaction fee to the converted transaction amount (see Section A5).
You can cancel a future dated transaction (including a recurring transaction) if you tell us by the end of the working day before it's due to be taken. If you do this, you should also tell the person taking the money to cancel the instruction so that they do not keep trying to take the moneys (but this will not end your agreement to pay them). You will need to tell them if you want to cancel your agreement, as we cannot do that for you. You should also tell them if your card details change.
You cannot cancel any other transaction (including a transaction initiated by a PISP) after you have authorised it. For example, you cannot cancel a cash transaction or a transaction for payment of goods or services that are provided at the time. In some cases we may still be able to help you after the times set out above; you can call us to find out whether this will be possible.
|Meanings of words we use|
|Lloyds Banking Group||This means us and a number of other companies using our brands, which include Lloyds Bank, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found at www.lloydsbankinggroup.com.|
We may cancel or suspend use of the card, refuse to replace or reissue a card, or refuse to authorise a transaction if:
a) the transaction would result in you going over or going further over your credit limit or any limit on the transaction type;
b) we consider it necessary because there is a significantly increased risk of you not repaying what you owe us. This could be because of the way you manage this account or other accounts you have with us, information we get from credit reference agencies or us finding that you are bankrupt or have made an arrangement with your creditors;
c) we believe you have held debt on your account beyond a reasonable period taking account of what has been repaid and the likely time it would take you to repay your balance based on your repayment pattern;
d) we have reasonable grounds for suspecting fraudulent or unauthorised use of the account, including if the transaction seems unusual compared with your normal card usage;
e) we consider it necessary to protect the security of the account or card;
f) authorising the transaction would cause a breach of this agreement;
g) we have reasonable grounds for suspecting that you, any additional cardholder or another person has committed or is about to commit a crime or other abuse in connection with use of the card or the account;
h) we believe it is necessary as part of our procedures to prevent fraud or misuse of cards. You may be asked for further information, including proof of your identity, when we are asked to authorise a transaction;
i) we believe that not doing so may cause us (or another company in the Lloyds Banking Group) to breach a legal requirement or may expose us (or another company in the Lloyds Banking Group) to action from any government or regulator;
j) the TPP is not authorised by law or they have not provided the appropriate certification;
k) this agreement has ended or notice to end the agreement has been provided;
l) your card has expired; or
m) the transaction type or circumstances are those where you have asked us to refuse a transaction by applying a card freeze (where we offer this service).
In any of the above situations it may not always be practical for us to give advance notice of the cancellation, suspension or refusal. If we suspend use of a card for one of these reasons, we will let you use it again as soon as we are satisfied the reason no longer applies.
Unless the law prevents us, we will tell you if we refuse to make a balance transfer or a money transfer. For any other transaction, you will usually find out that we have refused it because the retailer will ask you to pay by another method or the ATM will not dispense cash. If this happens and you call us, we will tell you why we have refused the transaction unless the law prevents us.
A retailer may be unable to immediately tell you that a transaction has been refused. You can contact us to check a transaction or (unless the law prevents us from telling you) to find out why we have refused one. We can then tell you whether or not you can take action to fix the problem that led to the refusal. Please see Section A11 for our contact details.
We are not responsible for any loss if a retailer or supplier refuses to accept your card or, for the reasons set out above, we refuse to process a transaction or delay in doing so or we suspend use of your card.
To help us prevent misuse of your account, we use systems to identify transactions that seem unusual. If you are planning an unusual transaction, please let us know beforehand so we can try to avoid delays. We may contact you about any transactions made using your card that seem unusual.
We will refund the amount of a transfer (including any interest, fees or charges we charge you as a result) without undue delay if you instruct us or a PISP to make a transfer and we or they do not properly make it or it never arrives. You should notify us as soon as you become aware of any error. If there was a mistake in your instruction or we can show that the other bank received the transfer, we will not be responsible but we will try to trace and recover the money for you on request. We may charge reasonable costs for recovering this money. If a PISP is responsible for the incorrect transfer, we will refund the amount of the transfer (including any interest, fees or charges we charge you as a result) and we will seek to recover the funds from the PISP.
You can also request the relevant information from us so that you can file a legal claim to recover the money.
You can ask us to add another cardholder on your account. If we agree, we will send you an additional card. You must give this to the additional cardholder and make sure they are aware of, and keep to, all conditions about the use and safety of cards and security details. If you request it, additional cardholders may be able to contact us by phone to access information about your account and give us instructions on it as well as make transactions. You can tell us if you want to check or change what they can do. Additional cardholders will not be able to initiate transactions or access account information through a TPP. We can remove an additional cardholder if a regulatory requirement prevents us dealing with them.
You are responsible for all use of the additional card and any charges payable as a result. Transactions made by an additional cardholder are treated as if you had made them. This means you must pay for all transactions that are authorised before an additional card is cancelled, even if they make you break this agreement, or are charged to your account after the card has been cancelled. Contact us if you wish to cancel an additional card. As this agreement is personal to you, additional cards will be cancelled if we receive notice of your death, or you end the agreement.
You can instruct a TPP (not available to additional cardholders), to access information on your account or initiate certain transactions from your account online but it must be open and transparent about its identity and act in line with relevant legal and regulatory requirements. We will treat any instruction from a TPP as if it was from you and the terms of this agreement will apply.
We may refuse a TPP to access your account or initiate transactions on your behalf if we reasonably suspect unauthorised or fraudulent access to your account by that TPP. Before we do this, we will tell you as set out in Section B11 and explain our reasons, unless this is not reasonably practicable, in which case we will tell you immediately afterwards. In either case, we will tell you in the way we consider is most appropriate in the circumstances. But we won't tell you if doing so would compromise our reasonable security measures or otherwise be unlawful.
We may make available to a TPP a specific means of accessing your account. If we do, and it tries to access your account by a different way, we may refuse to allow that access. If you think a transaction may have been made incorrectly or is unauthorised, you must tell us as soon as possible even where you use a TPP.
If you have provided consent to a TPP to access your account data so they can provide account information services or initiate transactions on your behalf, you are asking us to share your personal information with the TPP as is reasonably required for them to provide their services to you. You have the right to withdraw any permission given to a TPP if you no longer want them to have access to your account information or to be able to initiate transactions on your behalf. You must let us know if you withdraw this permission and it is also prudent to let the TPP know. We will then ensure we do not provide any further access to that TPP but your account will continue subject to this agreement.
These are interest rates that can apply to your account for a fixed period of time. Any offers we give you when you take out your card are detailed in the introductory promotional offers table in Section A3. We will put a message in your statement to remind you when a promotional offer is coming to an end.
This is the official bank rate set by the Bank of England on a monthly basis. If your account is linked to Bank of England Base Rate, your standard interest rates will be the Base Rate plus a personal rate we tell you.
If an interest rate on your account is linked to Base Rate, your effective rate will change by the same amount as Base Rate but will not track any movements in Base Rate below 0%. The simple rates detailed in Section A3 will change by an amount slightly lower than Base Rate because Base Rate includes interest on interest. The change will take place on the last working day of the month in which the Base Rate changes. We will confirm the new rates on your statement in the calendar month after the Base Rate change.
We do not charge interest on purchases made during your latest statement period if you pay off your full balance (including any balance transfers and money transfers) by the payment due date and you have also paid in full your previous month’s balance by the due date.
If you pay your May balance in full, then make a purchase in June, we will not charge interest on that purchase if you pay your June balance in full.
If you make a purchase in May and pay less than the full balance shown on your May statement, then make another purchase in June, we will charge interest on both purchases from the date we add each to your account, even if you pay your June balance in full.
! All cash transactions start incurring interest immediately.
|Fee||Balance type||When does the fee apply?|
|Annual fee (if it applies)||Purchases||Section A5 tells you if your credit card has an annual fee. If it does, the annual fee will appear on your first statement after account opening. We charge any subsequent annual fees in the same month each year.
! We charge the annual fee (if it applies) even if you have not used your credit card, and you will still need to make minimum payments on your account.
|Non-Sterling transaction fee||Purchases.||This fee applies if you make a purchase transaction in a non-Sterling currency.
! This could be a purchase on your credit card while abroad or making an international purchase online from the UK.
|Cash transaction.||This fee applies if you make a cash transaction in a non-Sterling currency.
! The cash transaction fee (see Section A5) also applies.
|Statement copy fee||Purchases||We charge this fee when you request a paper copy of a statement from us. If you are registered for Internet Banking, you can view and print your statements online and we will not charge for this. We charge a maximum of £10 per request for more than one month’s statement copies. We will not make a charge if you are registered for Internet Banking and you make a first request for a paper copy statement or if online statements are unavailable. We will also not charge if you did not receive a copy of your original statement or your request is part of a legal request for disclosure of specific information.|
|Default charge||Balance type||When does the charge apply?|
|Your minimum payment is late||
We do not charge interest in the first 28 days after the day we give you notice that these charges are payable. After that we charge simple interest.
|If you do not make at least your minimum payment to us by the due date requested on your statement.
! You will lose any promotional offers if this happens
|You go over your credit limit||If you go over your credit limit at any point during your statement period.
! You will lose any promotional offers if this happens.
! We may decline transactions you try to make. If you go over your limit at any stage, you must immediately take steps to bring your balance within your credit limit.
|A payment is returned||If you make a payment to us that we are not able to process (rejected direct debit, cheque with insufficient funds or any other returned payment).|
Payments must be made in pounds Sterling and must reach us by the payment due date. If you do not send your payment in pounds Sterling, we will convert it using our standard exchange rates and will confirm the exchange rate we use in writing afterwards. You can find out details of our standard exchange rates by calling us. You will need to allow time for us to receive the money before the due date. You will not break this term if a payment is late only because we have failed to process it as soon as we get it. You must always make your minimum payment, even if you have received refunds on your accounts between your statement date and your payment due date.
|Method of payment||How it works||When does it reduce your balance?|
||You can use direct debit to automatically pay your full balance, your minimum payment, or a fixed amount or percentage each month. To set up or amend a direct debit:
- call Customer Services (see Section A11 for details);
- use Internet Banking (if registered); or
- visit a branch.
Your direct debit amount will automatically reduce to take account of any payments you make between your statement date and the date 2 clear working days before your direct debit payment is taken from your bank. This date will be shown on your statement.
|When you set up a new direct debit this will take effect from your next statement date or any other date that we tell you.
We will take the payment on the date shown on your statement or, if this is not a working day, on the next available working day. We will apply the funds to your card account the same day.
To cancel your direct debit, you need to contact your current account provider. Please also tell us if you do this.
|Internet Banking (if registered)
||If you have a Bank of Scotland current account you can use Internet Banking to make payments to your credit card online.||Your payment will normally be credited to your card account within 2 hours and at the latest by close of business on the next working day.|
|Another online banking or card service
||You can also make a payment through another online banking or card service using:
a) the sort code and account number on your statement; and
b) your Bank of Scotland credit card number as your reference.
|We will apply the funds to your card account on the working day we receive them. Please check with your bank when we will receive your payment. We recommend you allow at least one working day for your payment to reach us.|
||If you have a Bank of Scotland current account, you can make payments by phone (see Our contact details).||If you are registered for Telephone Banking, your payment will normally be credited to your card account within 2 hours and at the latest by close of business on the next working day. If you are not already registered, we will normally credit your payment to your card account on the next working day.|
||You can usually pay by cash or cheque at any Bank of Scotland branch.
You can also instruct us in branch to transfer funds from your Bank of Scotland current account to your card account.
Some kinds of payments are not available if you use a counter-free branch, and different limits may apply. In addition, some self-service facilities are not available at every branch. You can contact us to find out the services offered at your nearest branch.
|You should make cheque payments at least 4 working days before your payment due date.
Changes in cheque clearing times may mean we can process your cheque quicker.
We will credit cash payments to your account on the same day we receive them.
|You can pay at any other UK bank using the payment details on your credit card statement.||We will apply the funds to your card account on the working day we receive them. Please check with your bank when we will receive your payment. We recommend you allow at least one working day for your payment to reach us.|
||Send us your cheque payable to Bank of Scotland quoting your name and card number (see the ‘How to pay’ section on your statement for details).||You must allow at least 7 working days for the payment to reach us.|
|Payments by debit card
||You can pay by debit card, by phone, Internet Banking, the mobile app or in branch.||We will apply the funds to your card account on the working day we receive them. We recommend you allow at least one working day for your payment to reach us.|
The amount you choose to pay off your credit card each month can make a big difference to the overall amount of interest you pay. The following example highlights the difference between only paying the minimum and paying a fixed amount based on a one off purchase of £1,000 at an example effective rate of 18.94% with no annual fee.
|If you pay the minimum payment only each month||If you pay a fixed amount of £50 each month|
What was the starting balance?
How much interest would I pay overall?
Total cost of credit
|£1,000 + £1,263 = £2,263||£1,000 + £201 = £1,201|
How long would it take to clear the balance?
|18 years, 4 months||2 years, 2 months|
! Only making your minimum payment will cost you more and take you longer to pay off your credit card balance.
We may also decide to suspend your card if we consider you have held debt on your account beyond a reasonable period taking account of the level of payments you have made and the likely time it would take you to repay your balance based on your repayment pattern.
The above example assumes the following:
You must make at least the minimum payment each month by the payment due date shown on your monthly statement if there is a balance payable to us. You can always pay more than the minimum payment at any time, including repaying everything you owe.
You must not pay us more than you owe when you make payments to your account, or transfer funds from another credit or store card if this creates a credit balance on your account. If there is a credit balance on your account at any time, we may apply it to any recent transactions not yet shown on your account, or to transactions made after the date your account goes into credit. We may also return any credit balance to the account from which the money has been sent or pay the funds into a deposit account you hold with us. We do not pay interest on any credit balances or take them into account for the purpose of any reward schemes.
If you normally pay a fixed amount or percentage by direct debit, we will:
Your direct debit amount will automatically reduce to take account of any payments you make between your statement date and the date 2 clear working days before your direct debit payment is taken from your bank. This date will be shown on your statement.
Refunds and credit adjustments to your account between the statement date and your payment due date will reduce your overall balance. But they will only count towards your minimum payment for that month (excluding arrears and any amount you owe above the credit limit) if they reduce the balance to less than that minimum payment amount. If this happens, and you have not yet paid your minimum payment, we will reduce the minimum payment needed so that it equals the full remaining balance (if any).
If you have a balance of £100, and the minimum payment we ask you for in your statement is £20, and there is a refund to your account of £50 between your statement date and your payment due date (or your direct debit date, if earlier), then we will still require you to pay the full minimum payment of £20.
If you have a balance of £100, and the minimum payment we ask you for in your statement is £20, and there is a refund to your account of £90 between your statement date and your payment due date, (or your direct debit date, if earlier), then we will reduce the minimum payment needed so that it equals the full remaining balance of £10.
If you have a balance of £510, and:
- your credit limit is £500;
- your arrears are £50;
- the minimum payment we ask you for in your statement is £70; and
- there is a refund to your account of £200 between your statement date and your payment due date;
We will still require you to pay the full minimum payment of £70. We will use both the £200 refund and your £70 payment to reduce your balance.
We use your payments to clear any overdue amounts before we apply them to your latest minimum payment.
We will reduce the amount you owe in the following order:
We use your payments to pay off balances charged at the highest interest rate first and so on down to balances with the lowest interest rates. This means the more expensive balances are always paid off first.
If there is more than one type of balance at the same interest rate, they are paid off in the following order: cash transactions, purchases, balance transfers and money transfers, and then default charges (plus any interest or charges incurred as a result of those balances). For each type of balance, your payments will pay off the oldest balance (and related fees, charges or insurance) first.
We will provide you with a statement each month there has been activity on your account and a payment is required or if you owe us anything at your statement date. The statement will show the balance from your previous statement, all activity (payments, transactions, fees & charges) on your account since that statement, and the balance owed as at your statement date. You may change your statement date up to twice in any 12 month period.
If you miss a minimum payment one month, your statement for the next month will show that month’s minimum payment and the minimum payment you failed to make the previous month.
It is important that you check your statements (paper or electronic), and any other information we provide with them.
! You must pay us even if you do not get your monthly statement for any reason. In these cases, you must contact us to find out the minimum payment due that month. You should tell us as soon as possible if your statement seems wrong or you do not receive one.
We will also send you an annual summary at least once every 12 months showing how you have used your account.
We may refuse a payment to your account if:
We will charge interest at the relevant rates in Section A3 on amounts you owe us both before and after a court orders you to make a payment to us.
|Meanings of words we use|
|Card type||Visa, Mastercard or other card scheme branding or the overall branding of the card.|
As this agreement could last a long time, we may need to change its terms occasionally. We can foresee some of the reasons we may want to do this and have listed them below, but in future we may also want to make changes for other reasons. We will tell you in advance about these changes and how they will affect you. You can end your agreement if you do not want to accept some changes, as explained below.
We can change (including introduce new):
We cannot change terms that we tell you are fixed (such as interest rates fixed for a set period).
a) We may make changes for a reason set out below. If we do, the change will be a reasonable and proportionate response to a change that is affecting us or that we reasonably think will affect us.
|A change in the cost of running our accounts, including changes in our funding costs.||If there is a change in the amount we have to pay to borrow the money we lend our customers, we may need to change what we charge for borrowing.|
|A change in law, regulation, code or industry guidance that applies to us including a requirement of a court, ombudsman or similar body, or an undertaking we give to a regulator.||We may have to update our security terms because new legislation introduces tighter standards.
We may have to make changes to your agreement if a regulator requires us to treat certain customers such as those with longstanding debt in a particular way.
|A change in the products or services we provide or the way we provide them, including our IT and accounting systems.||We may need to make changes if we introduce additional services on card accounts, or if a change to our computer systems means we can no longer provide a feature of your account or need to provide it in a different way.|
|Any other change that affects us, if it is fair to pass on its impact to you.||We may introduce new measures to combat fraud or make changes to reflect developments in digital payments.|
|To do something positive for you.||Our terms may have to change because new technology allows you to make payments in new ways.|
b) We can make changes (except changes to default charges), if we think there is an increased likelihood that you will not be able to pay us what you owe on time. This may be because of things that are personal to you such as if:
We will not increase your interest rate if we know you are at risk of financial difficulties.
c) We can make changes to reflect the way you use your account (for example, we may reduce the number of days between the statement date and the payment date if you always pay off your balance in full).
d) We can also make changes for any other reason.
We may need to respond to changes in the banking sector, caused by increased competition, which affect how we provide our services and what we charge for them.
We may change your card type or issue a different card type from the one you applied for, as well as or instead of an existing card. By signing the agreement you are asking us to do so. If your card type changes, we may also change your card and account number. We will also tell you if the standard interest rates, fees, charges, credit limits or promotional offers will change. We cannot change the terms of promotional offers you have already taken up.
We may issue an additional card that is of a different card type to the card you already hold. If we do this your account will operate as a single card account with a single credit limit accessed by any of the cards associated with your account. We may also give you other means of accessing your account.
We will tell you in writing about any changes (except changes to Bank of England Base Rate where your standard interest rates are linked to Base Rate – see Section B3 for details). The table below shows when we will tell you about different changes, and when you can end the agreement if you do not want to accept the change.
|Type of change||When we tell you||Can you reject the change?|
|Change to your advantage||At least 7 days before the change||No|
|Change to your disadvantage||At least 60 days before the change||Yes but this will end your agreement – See Section B9|
We may end this agreement immediately if:
In any other case, we will give you two months' notice in writing. You can give us notice to end the agreement at any time.
If either of us gives notice to end this agreement:
If we say you can end the agreement in response to a change we make, this means you can tell us before the change takes effect that you want to end your agreement. The change will then not apply to you unless we have to make the change to comply with regulatory requirements. You will be able to repay your balance by making monthly payments at the existing rate and terms and conditions, and this agreement will not end until you have paid everything you owe.
We may require immediate repayment of everything you owe under this agreement if you die, are made bankrupt, act fraudulently or break this agreement repeatedly or seriously. But before demanding payment we will always follow legal requirements for your protection.
No additional information – see Section A10.1 for details.
No additional information – see Section A10.2 for details.
You should notify us as soon as you become aware of an unauthorised transaction (including where this has been initiated via a PISP). You will not have to pay us anything for any transactions on your account made by someone other than you or an additional cardholder unless we can show that you gave someone else your card or security details to make the transactions. In this case, you will be responsible for all use of the card before you give us notice under Section A10.2, except that you will not be responsible for unauthorised transactions if:
If you are not responsible for a transaction, we will refund it and any charges and interest resulting from it as soon as practical. This includes where an unauthorised transaction is initiated through a PISP. If the PISP is responsible for the unauthorised transaction, we will refund the amount of the transaction (including any interest, fees or charges we charge you as a result) and we will seek to recover the funds from the PISP. We will not have any further responsibility.
You must give any information and help we reasonably ask for to deal with misuse or unauthorised access to your account, or regarding any transaction that we, the police or other authorities are investigating. We may pass related information to other banks, to those involved in processing card transactions, or to the police or other authorities, in the UK or (if appropriate) abroad.
You can ask us to refund a purchase (and any interest we have charged on it) if all the following conditions are satisfied:
If these conditions are not satisfied, we do not have to refund you but we will tell you if we can help or suggest other steps you could take. We may ask you to provide information that is reasonably necessary to investigate whether you are entitled to the refund. You may also find it helpful to contact the person you paid.
If we are told, for example by another bank, that money has been paid into your account by someone else by mistake, we may take from your account an amount up to the mistaken payment amount. We do not have to ask you to agree to this, but will let you know if it happens. We will act reasonably and try to minimise any inconvenience to you. If we are unable to return funds to that person, we can give them or their bank details about you and your account so that they can recover the money.
As soon as possible, you must let us know if your circumstances change in a way that we may not otherwise know about and that is likely to change our assessment of your financial standing. Examples include losing your job or your income significantly reducing; say because you are off work with long-term sickness.
If you have financial concerns or find yourself in financial difficulty, please contact us to discuss your options. If you prefer to speak to someone independent before you speak with us, several free advice services are available. We can give you details if you require them.
We will tell you without delay if there is a major operational or security incident that may affect you. We will explain what you need to do.
We will contact you using the details you give us. If we say we will write to you, we will send a letter or write to you individually in some other way that we reasonably think is appropriate. Examples include email, text or including a message in your statement or by providing information in your secure personal area in Internet Banking.
You must tell us if your name or contact details change by calling us, visiting a branch or going online. Otherwise, we will continue using the details you last gave us, and will not be responsible if we cannot contact you or if we send confidential information to the wrong address using those details.
If you provide your mobile phone number or email address, we will register you for our free account alerts service so we can send you messages to notify you of certain activity regarding your card. We will use the most recent contact details we hold for you.
You can request electronic correspondence (including paperless statements, emails or texts) to be provided in your secure personal area in Internet Banking or ask us to start sending you paper correspondence. You can do this by contacting us or by logging into Internet Banking and going to the “Manage Online and Paper Preferences” page. We will not amend any electronic correspondence provided in your secure personal area in Internet Banking.
If we send you information using Internet Banking, you will receive an email from us when a document is ready for you to view. If we know that the email has not been delivered, we may resend it or return your preferences to paper correspondence.
If you have a complaint in connection with this agreement, please write to or call us (see Section A11 for details). If our Customer Service Department cannot resolve the complaint, or you are not happy with their response, you can apply to have it resolved by the Financial Ombudsman Service. You may also be able to ask them to look at your complaint in some other circumstances (please see www.financial-ombudsman.org.uk for details). If you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service, you may be able to submit a claim through the European Online Dispute Resolution Platform (available at http://ec.europa.eu/consumers/odr/).
You may not transfer any of your rights or obligations under this agreement. We may transfer our rights and obligations under this agreement (including our obligation to lend) to someone else. If we do so, your rights under this agreement will not be affected.
If we choose not to enforce any of our contractual rights against you, we can still enforce them at a later time unless we tell you that we have chosen to give up our right to do so.
A person who is not a party to this agreement has no rights to enforce it.
Each term or part of a term of this agreement operates separately. If any court of competent authority decides that any of them are unlawful or unenforceable, the other terms will remain in full force and effect.
Unless you have a legal right to do so, you must not hold back a payment you owe us because of a disagreement between you or an additional cardholder and a third party if doing so means you will be failing to pay an undisputed debt (a debt you have not disputed with us).
We are responsible if you suffer loss because we have broken this agreement. There are four exceptions to this rule:
These exceptions do not apply to:
If we owe you any money under this agreement, we may use that money to reduce any arrears you owe. This is called the right of set-off. If we intend to use this right, we will tell you.
If you owe us money under this agreement, we may take payment from current or savings accounts you have with us if you don’t pay us on time. This includes joint accounts, and you should ensure you make any joint account holders aware of this. If we choose to exercise this right, we will first check that you have enough left in your accounts to cover essential living expenses. We will also follow any relevant guidance in a code of practice that applies to us, or as required by our regulator or another similar body.
(a) Unless you are resident in Scotland at the time this agreement is entered into, English law will decide any legal questions about it, and about our dealings with you with a view to entering into this agreement. In addition, the courts of England and Wales will have exclusive jurisdiction regarding this agreement, subject to (c) below.
(b) If you are resident in Scotland at the time this agreement is entered into, Scottish law will decide any legal questions about it, and about our dealings with you with a view to entering into this agreement. In addition, the Scottish courts will have exclusive jurisdiction in relation to this agreement, subject to (c) below.
(c) However, if you have a dispute arising out of the operation of one of our branches, agencies or other establishments, the dispute may be brought in the courts where that branch, agency or other establishment is located. In such circumstances, the law of the place in which the branch, agency or other establishment is located will decide any legal questions about this agreement and our dealings with you with a view to entering into it.
General law (for example, about banking or consumer protection) applies to this agreement and the services we provide to you under it. For further information about these legal rights, contact your local Trading Standards Department or Citizens' Advice.
This agreement applies even if any term of it contradicts or overlaps with any law that applies, unless the law says we cannot agree with you to change or exclude the effect of that law.
We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628. The Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London E14 5HS is the supervisory authority.
During this agreement, you may request a copy of this agreement at any time.
Any security you give us under another agreement will not apply to this agreement.
We may offer (and withdraw) extra benefits and services that are not covered by this agreement. If we do this, we will provide separate terms at the relevant time.
Our charges include any delivery costs and any tax you have to pay through us. You may have to pay other taxes or costs that you do not pay us or through us.
We provide this agreement in English and will communicate with you in English.
The Clear English Standard applies to the wording only.