Bereavement notification form

This form lets you notify us if you've recently lost someone close to you who banked with us. Once filled out, we'll stop any further letters, emails or texts. It might take between two and eight weeks for everything to stop fully. You can also choose to freeze any current accounts and savings accounts if you want. Keep in mind this will stop any incoming and outgoing payments, like bills and Direct Debits.

Who should fill out this form?

This form is for people who aren't ready to speak to one of our bereavement advisers over the phone or in branch. You should only fill out this form if:

  • you're the next of kin
  • you know their account details
  • you understand that you'll have to speak to us over the phone or in branch at some point in the future to continue the process

Otherwise, we recommend you call us on 0800 056 0073 or visit us in branch.

Filling out the form

Please make sure you have your details and their account details to hand. Once you've completed the form it will be sent to our bereavement team. Keep in mind that this only starts the process. To continue it we'll still need you to call us or visit one of our branches at some point in the future. 

Your details

Please fill out all fields

Details of the deceased

Please fill out all fields

Your options

Here you can choose to freeze the accounts of the deceased. We can only freeze sole accounts, not joint accounts. If you choose to freeze any accounts, all payments in and out of the account will stop. If you choose to do this, keep in mind:

  • any bills or Direct Debits, like gas or internet, will stop
  • any missed payments on life or home insurance could change or cancel the policy
  • missed payments on other things, like credit cards, might result in extra fees or charges from the provider
  • no payments will be allowed to be made into the account

Only choose to freeze the account if you've already made arrangements for any of the above. If you have any concerns regarding payments in or out of the account call us on 0800 056 0073.

Their account details

You only need to let us know the details of one account, but all savings and bank accounts in their name will be frozen.