This form lets you notify us if you've recently lost someone close to you who banked with us. Once filled out, we'll stop any further letters, emails or texts. It might take between two and eight weeks for everything to stop fully. You can also choose to freeze any current accounts and savings accounts if you want. Keep in mind this will stop any incoming and outgoing payments, like bills and Direct Debits.
This form is for people who aren't ready to speak to one of our bereavement advisers over the phone or in branch. You should only fill out this form if:
Please make sure you have your details and their account details to hand. Once you've completed the form it will be sent to our bereavement team. Keep in mind that this only starts the process. To continue it we'll still need you to call us or visit one of our branches at some point in the future.