Thank you

The form has been sent to our bereavement team. You should receive a confirmation email shortly. If we have any questions, we’ll get in touch. Otherwise, when you’re ready to continue the process, please call us or visit your local branch.

If Bank of Scotland is named as an executor within the Will, an appointment in branch is not required. Simply call our Estate Administration Service on 0800 056 0171. Lines are open Monday to Friday, 9am - 5pm.

What happens now?

No more letters, emails, or texts will be sent out in the name of the deceased customer. Keep in mind this may take between two and eight weeks to stop fully.

If you have chosen to freeze any accounts, no further payments will be allowed to go in or out.

Unless we have any questions, we won’t contact you until you’re ready to continue the process.

What do you need to do next?

As this is only the first step of the process, we’ll still need you to speak to us at a later date to continue it. If you have any questions, or once you feel ready to talk to a specially trained adviser, please call us on 0800 056 0073.

Back to bereavement information

Helping you through this difficult time

Bereavement guides


To find out more about our bereavement services, view our bereavement guide.

View guide

Other accounts affected by a bereavement.

Getting in touch


To arrange to see someone in branch you can call us on

0800 056 0073

If you're calling from abroad or would prefer not to use the 0800 number, you can call us on

+44 (0) 131 278 3705

Lines are open 24 hours a day, 7 days a week.

If Bank of Scotland is named as an executor within the Will, call our Estate Administration Service on 0800 056 0171.