We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking.

Your form has been successfully submitted.

Thanks for answering our questions. We will aim to review your claim in the next 45 working days. 

Do I need to do anything else?

No. We’ll get in touch with you if we have an update or need more information.

So that we are able to get in touch please make sure we hold up to date contact details for you. You can check this here:

https://www.bankofscotland.co.uk/helpcentre/manage-your-details/update-your-phone-number.html

What I can expect to happen next?

We’ll send you a text message to let you know we’ve received your claim. You should receive this between 9am-7pm Monday – Friday.

Our team will then review your claim, and we might get in touch with the retailer or company you’ve told us about to try and get your money back. 

We recommend keeping any documents about the claim to hand, because we may ask to see them in the future.