If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Your form has been successfully submitted.

Thanks for answering our questions. We will aim to review your claim in the next 45 working days. 

Do I need to do anything else?

No. We’ll get in touch with you if we have an update or need more information.

So that we are able to get in touch please make sure we hold up to date contact details for you. You can check this here:


What I can expect to happen next?

We’ll send you a text message to let you know we’ve received your claim. You should receive this between 9am-7pm Monday – Friday.

Our team will then review your claim, and we might get in touch with the retailer or company you’ve told us about to try and get your money back. 

We recommend keeping any documents about the claim to hand, because we may ask to see them in the future.