Supporting customers affected by cancer

Macmillan cancer support logo

If you or a loved one is affected by cancer, it can feel quite overwhelming. While your most immediate priority is coping with the challenges of the diagnosis, you may also find that there’s an impact on your finances. We can help.

Our dedicated support team – trained by Macmillan Cancer Support – provides a confidential and free service to give you practical help during a difficult time.

How we can help

Our Cancer Support Team can help if you or a loved one has been diagnosed with cancer. Offering guidance on the financial impact of a cancer diagnosis, from the potential impact on income to everyday expenses like travel to healthcare appointments

  • We’re here to offer practical help and support with managing your finances at every stage from the time you are diagnosed to after treatment.
  • We can give you help and guidance with your personal banking, savings, loans, mortgages and credit cards and in some cases may be able to offer help to lessen the financial impact of cancer.
  • We may be able to help with mortgage payment holidays and current account fees and charges for example, but your individual circumstances will need to be taken into account as this isn't always possible. We understand that your circumstances can change rapidly. If they do, please let us know as we will be better able to help.

Call our dedicated Macmillan-trained team on: 0800 015 0166 (Monday to Friday, 9am to 5pm)

Macmillan Telephone Operator

 More support you can access

Macmillan Cancer Support has helped millions of people with practical, emotional and personal support, from the moment they are diagnosed for as long as they need.

Their website is packed with helpful advice and information to help you with everything from understanding cancer, to coping with the practical and emotional impact of the diagnosis. You'll also find links to Macmillan's online community and details of local groups and events.

Call them free on 0808 808 00 00 (Monday to Friday, 9am to 8pm) or visit macmillan.org.uk

Cancer Support Guide


View guide (PDF)

Getting in touch


Call the Cancer Support Team on:

0800 015 0166

We're here Monday to Friday, 9am to 5pm.