The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Dealing with financial difficulties

We've developed a range of practical guides for you through the tougher times as life doesn't always run as smoothly as we'd like it to.