Branch closures

Understanding the reasons for a closure

To help you understand the reasons why we close a branch, we create 2 Closing Branch Review documents.

Part 1 lets you know how we made the decision - and is available when we let everyone know about the closure. Part 2 gives a summary of the feedback we get following conversations with the local community – and is available 2 weeks before the branch closes.

There are no current closures planned.

Understanding the impact on our customers

When making changes to our branch network, we always look to understand the impact on our customers – including how they continue to access banking services.

Because of this, we may sometimes have a Community Banker visit the area after the branch closes. Or as part of an independent review a Banking Hub or Deposit Service may be set up in a nearby location.

We are committed to following the requirements of the Financial Conduct Authority – 'FG 22/6: Branch and ATM closures or conversions.

Making banking easier

Bank of Scotland is proud to be part of the same family as Lloyds and Halifax. We’re introducing more ways you can manage any personal accounts you have with Bank of Scotland, Lloyds or Halifax in one place, using co-servicing. Whether that’s online through the apps and online banking, or with a colleague over the phone, or in a branch.

Co-servicing

Save yourself a trip

You can do your everyday banking with our Mobile Banking app or Internet Banking. It's simple and safe, and available on iOS and Android devices. 

 

Mobile banking app

  • Join our 1 million app users
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  • Set up handy notifications.

 
 

Online banking

Log in to view or manage your accounts on our website.

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Mobile banking app

  • Join our 1 million app users
  • Simple and secure log in.
  • Set up handy notifications.
Download app

Online banking

Log in to view or manage your accounts on our website.

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Register

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