I need help with a transaction

Every completed payment in and out of your account from the last seven years will appear on your online statement. If you see something you don’t recognise, here’s what to do:

Unsure about a card transaction to a retailer?

Please note:

  • Some retailers/businesses may appear on your statement under a different name to the one you know them as
  • It’s not uncommon for certain retailers, especially those operating online, to charge an ongoing subscription fee following a free trial period

You can use the list below to help identify retailer/business names as well as common subscription providers:

Trading name

Description

118118 Beauty*

A beauty club subscription service providing discounts on treatments.

121money.com*

A credit broker that charges a fee for its services

247 Moneybox

An online lender providing cash advances for short-term money needs

Trading name

Description

A2Z Loans

A credit broker that charges a fee for its services

AD.Bone-Fish.Com*

An online dating service

Adrian Flux Insurance*

A specialist motor vehicle insurance provider

ADMIRAL.COM*

A car insurance provider

agelessapothecary.com*

A beauty and supplements subscription service

AlcudaBill*

A billing service used by a number of online dating sites

All About Prizes*

An online discount membership scheme

Allpay

A payment service used by a number of public and private sector organisations, including councils and housing associations

Amazon Digital SVCS

A digital download from Amazon

Amazon Prime*

An annual subscription service offered by Amazon (often presented as means for discounted delivery during checkout)

Arcadia

The holding company name for fashion brands including Burton, Dorothy Perkins, Evans, Miss Selfridge, Topman, Topshop, Wallis, BHS and Outfit

ARCHIVES.COM*

An online subscription service for tracing family histories

Ariste Holding Ltd

An online lender providing cash advances for short-term money needs

Ask Ziinga*

An auction website

ATLASCHOICE.COM

A car rental comparison site. Company ceased trading in January 2017

Audible.co.uk*

An audiobook subscription service owned by Amazon

AVG Internet Security

An anti-virus and internet safety software product

B365 Internet

A betting company trading as 'BET 365'

Badoo

An online dating service that charges for premium features

Betfair

An online betting company

Betfred

A betting company

BFL (Paysafe)

A lottery syndicate trading as 'Big Fat Lotto'

bilablau.com

An online department store

Big Savings Club

An online discount membership scheme

AlcudaBill

A billing service used by a number of online dating sites

Capita

A payment service used by a number of public and private sector organisations, including for TV licenses

Cash Locator

An online credit broker that charges a fee for finding loans

Cash 4 u Now

An online lender providing cash advances for short-term money needs

Castle Finance Direct

An online credit broker that charges a fee for finding loans

Cassava

An online betting and gaming website

CHB

A child benefit payment

Chequeless

An online lender providing cash advances for short-term money needs

CI Ltd

A betting company trading as 'Coral'

Completesave.co.uk*

An online discount membership scheme

Credit Angel*

An online service for accessing your credit report

Credit Cleaner*

An online service for accessing your credit report

Creditconfidential.com*

An online service for accessing your credit report

Credit Expert*

An online service for accessing your credit report

Credit Reports Matter*

An online service for accessing your credit report

CreditHub*

An online service for accessing your credit report

CreditPerfect*

An online service for accessing your credit report

WWW.DCDIGITALTV.CO

An online electrical goods retailer

Domestic & General*

A warranty provider for domestic appliances such as boilers and ovens

ECOMMWEBHOST.COM

A website creation and hosting company

EE*

A mobile phone network (owns 'Orange' and 'T-Mobile' brands)

Epoch.com*

A billing service used by a number of online dating and adult entertainment websites

Equifax Ltd*

An online service for accessing your credit report

Expedia

An online travel booking company that owns several international travel brands including Hotels.com, Trivago, Hotwire, Egencia, Venere,Travelocity, Orbitz and HomeAway

Experian*

An online service for accessing your credit report

Trading name

Description

GB Discounts*

An online discount membership scheme

Giffgaff.Com*

A mobile phone network (owned by O2)

GI Ltd

A betting company with brands such as Coral and Gala Bingo

Global Personals*

An online dating service which owns several brands including 'Dating Republic' and 'Singles 365'

Goldex Inv

A holding company that owns the Costa Coffee franchise in a number of counties in the south-east

GOOGLE PLAY

A digital download from the Google Play store

Grattan

An online retailer of fashion, home and garden products

Haven Holidays

A family holiday park operator

Hertz Ltd

A car and van hire company

HomeLet

A tenant referencing and specialist letting insurance company

Home Retail Group

A holding company that own brands including Argos and Homebase

Home Bargains

A discount retailer

HOMESERVE MEMBERSHIP*

A home emergency cover provider

Hutchison 3G UK*

A mobile phone network trading as 'Three Mobile'

Ideal Shopping Direct*

An online shopping channel

Indesit.co.uk

Supplier of home appliances and white goods

iTunes

A digital download from Apple iTunes

Indesit.co.uk

Supplier of home appliances and white goods

iTunes

A digital download from Apple iTunes

Juice Plus

A dietary supplements company

Just Eat

An online food order and delivery service which acts as an intermediary between take-out food outlets and customers

Trading name

Description

Knowhow

A technology support service provided by Currys PC World

LAITHWAITES WINE*

A subscription service for wine deliveries

LBK

A betting company trading as 'Ladbrokes'

Lending Stream

An online lender

LeOr Skincare*

A beauty product subscription service

Let's Go Rewards*

An online discount membership scheme

Littlewoods

An online department store (providing repayment schemes on purchases)

Live Career*

A CV support service with premium features

Loan Marketing

A credit broker that charges a fee for its services

Loan Rocket

A credit broker that charges a fee for its services

Loan Spotter

A credit broker that charges a fee for its services

LOVEFiLM By Post*

A DVD rental service owned by Amazon

Lowcostholidays

A holiday company which has ceased trading

Lowell Group

Debt recovery service predominantly for businesses

MadBid.Com

An online auction site

Magnum Pay

A payment service used by health supplement businesses.

Magnum Pay2Z Loans

A credit broker that charges a fee for its services

Match.com*

An online dating service

MBNA

A credit card provider

MICROSOFT *OFFICE*

A suite of applications, servers and services developed by Microsoft including Microsoft Word, Microsoft Excel and Microsoft PowerPoint

MICROSOFT *XBOXLIVE*

A purchase made through a Microsoft Xbox account

MIGHTY DEALS

A website providing regular discounts on various products and services

MCAFEE *INTEL SECURITY*

A virus and internet security protection product

Mobile Finder

A mobile phone network broker that charges a fee for its services

MoneyPlus Group

An online lender which purchased Clear View Finance in 2014

Mr Lender

An online lender trading as 'PDL Finance Limited'

My Credit Tracker*

An online service for accessing your credit report

Nakedwines.com*

A subscription service for wine deliveries

Netflix*

An online subscription service for streaming TV programmes and films

New Day

A credit and store cards provider used by many UK retailers, including Debenhams, House of Fraser, Laura Ashley, Wallis, Burton, Dorothy Perkins, Evans, Harvey Nichols, Miss Selfridge, Outfit Topshop and Topman.

Norton

An anti-virus and security software product distributed by Symantec Corporation.

NOWTV.COM*

An online subscription service for streaming TV programmes and films

Nutrajump

An online retailer of health and beauty products

NWBS

Nationwide Building Society

NW Card Services

NatWest (Credit Card)

OUTDOOR EXPERIENCE TEI

An outdoor clothing and equipment retailer

Trading name

Description

Paddy Power

A betting company

Payday Express

An online lender providing cash advances for short-term money needs

Payday UK

An online lender providing cash advances for short-term money needs

PayPal

An online payments system used by many eCommerce websites as well as sellers operating on eBay. Sometimes a small payment is made to/from your account as part of the registration process

Payref.info*

A billing service used by a number of online dating sites

PLENTYOFFISH*

An online dating service

Pounds to Pocket*

An online lender providing cash advances for short-term money needs

Premium Credit

A loan provider

Product Support AG*

An after-care service for products purchased from Currys PC World

Quick Credit Score*

An online service for accessing your credit report

Quick Quid*

An online lender providing cash advances for short-term money needs

RAC*

A roadside assistance service also offering car insurance products

Rewards Now*

An online discount membership scheme

Scarlett Services

A PPI claim company which has ceased trading

Shopperdisc*

An online discount membership scheme

Sony Ent Network

A purchase made through a Playstation account

Spotify*

An online subscription service for streaming music

Sunny*

An online lender (charges interest daily)

TfL

Transport for London

TicketMaster

A ticket purchasing service for theatre, concerts and sporting events

Trading name

Description

UK Credit*

An online lender (charges interest daily)

Venntro Media Group*

An online dating service

Viagogo

An online marketplace for buying and selling tickets to live events

Wage Day Advance*

An online lender providing cash advances for short-term money needs

Weight Watchers UK Ltd*

A subscription service for weight loss

WLY*MYTIMEREWARDSWL.UK*

An online discount membership scheme trading as 'My Time Rewards'

WLY*COMPLETESAVE.CO.UK*

An online discount membership scheme trading as 'Complete Savings'

Wonga*

An online lender providing cash advances for short-term money needs

WWW.NORTHDEVONTHEATRE. INTERNET

A holding company for several local theatres which has ceased trading

Virgin Wines*

A subscription service for wine deliveries

Xbox Live

A purchase made through an Xbox account

Zoosk*

An online dating service

*Note if you haven’t cancelled directly with this retailer, they may be automatically charging ongoing subscription fees to the debit/credit card provided, often following a free trial or initial discounted purchase.

Still couldn’t identify the transaction?

  • You can click on any transaction to find out when, where and how it was made. Log into Internet Banking
  • Use a search engine to see if any more information, such as contact details are available. Please note some retailers/businesses may appear under a different name on your statement

Help with identifying a fee or charge

Fees and charges can include your monthly account fee and overdraft usage charges. For more information use the link below.

Fees and Charges

Information regarding interest rates

Help with identifying a Direct Debit

  • You can click on ‘Manage Direct Debits’ to view all Direct Debits set up on your account (including details of your last payment and the frequency with which they are taken), as well as being able to cancel them. It’s always worth contacting the company to confirm the cancellation to ensure no further payments are taken in error
  • If you need to claim back a Direct Debit payment taken after the date the Direct Debit was cancelled we may be able to do this under the terms of the Direct Debit guarantee. Contact us with the organisation name, the date the last payment was taken and the date and the way you cancelled the payments

Help with identifying a standing order

  • You can click on ‘Manage standing orders’ to view all standing orders set up on your account, as well as being able to amend or cancel them

Help with cheque deposits

  • Cheques will appear on your statement within one working day after beng deposited but it may take up to six working days for the funds to clear

Help with an outgoing payment

  • You can click on ‘Make a payment or transfer’ to view a list of your existing recipients (including sort code, account number and the reference you normally use)

Call us if you’re still concerned

If you still have an issue with the transaction or believe it was unauthorised, please contact us immediately on the relevant number below.