Internet Banking Help

This section contains 'Help' content specific to our secure Internet Banking   service.

Managing your accounts online

Registering for and signing into the online service, changing your sign in details, managing accounts online, Paper-free banking, transferring money / paying bills online, standing orders, Direct Debits and power of attorney.

Bank accounts

Arranging overdrafts and viewing your bank account online.


Managing your savings accounts online, including opening and renaming Web saver accounts.

Credit Cards

Manage your credit card account using the online service, including paying your credit card online.

Closing accounts

Details of how to close one of your accounts

Ordering travel money

How to order your foreign currency online.


You can use the Internet Banking service to view the balance, payment date and the repayment type of your Bank of Scotland Mortgage.

Share Dealing

Managing Share Dealing and ShareBuilder accounts online including how to buy and sell shares online.

Online security

Stay safe online - safeguard your accounts and equipment, and what to do if you receive any suspicious 'phishing scam' emails.

Contact us

Details of our product enquiry telephone numbers and complaints procedure.

For questions about Internet Banking, you can email us using the Online Support form. If you'd like to discuss your personal accounts please call us as we cannot respond to these queries by email.