Registration, viewing accounts and updating your details

  1. Registering for the Internet Banking Service

    I have an existing account:

    To register for our Internet Banking service with an existing account, just click the ‘Register for Internet Banking' link on our log in page. You will then need to enter your account details and follow our simple on screen instructions.

    I do not have an existing account:

    If you don't have any accounts with us, you can register for our service as part of an online product application.

    Your log in details

    Your username, password and memorable information are collectively referred to as your 'log in' details. You'll use these whenever you log into your accounts, so never tell them to anybody else. You can change your password and memorable information at any time.

    The 'Updating your log in details' section below tells you how to do this. If you suspect anybody else knows them, change them immediately!

    Don't fall foul of the latest 'Phishing scam' emails – these claim to be from your bank, and may look very convincing, asking you to supply your log in details. We would NEVER email you asking for your log in details, so don't respond to them. Read more about phishing scam emails here.

    If you ever suspect your log in details have been compromised, call our helpdesk immediately on 0345 602 0000 (24 hours).

    To find out what you can do online, please check out our online demo.

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  2. Logging in for the first time

    Once you’ve received your username you’ll be ready to start using Internet Banking. To get started just follow the simple steps below:

    Step 1:

    Go to www.bankofscotland.co.uk/online to log into Internet Banking.

    Step 2:

    Enter your username and chosen password.

    Step 3:

    Choose your memorable information.

    When you’re ready to start using Internet Banking you can make logging in even easier by ticking the 'Remember my username' box on the log in page.

    If you choose this, when you log in your computer will automatically show your username, and you only need to enter your password and memorable information. This feature does not make your online access any less secure, but it should only be used on your own personal computer. For more information, read our 'How we remember your username' page.

    Why not view our demo of how to sign in before you try it yourself.

    If you have any problems logging in, or you've lost your new log in details, just call our helpdesk on 0345 602 0000 (24 hours).

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  3. Viewing your recent transactions

    To view your bank account or savings account recent transactions, log into the online service, and select the product you wish to view from 'Your accounts'. Your recent transactions will then be displayed.

    To view your credit card recent transactions, log into the Internet Banking service and select your card from ‘Your accounts’.

    If you have an eligible account you can register for our Paper-free service where you can view your statements securely online for up to 6 years.

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  4. Can't log in to Internet Banking?

    At certain times the Internet Banking service may not be available due to essential system maintenance.

    During such times when you cannot access the service you can call the Internet Banking Helpdesk on 0345 602 0000 - they will be happy to assist you with any urgent queries.

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  5. Forgotten or updating your log in details

    What should I do if I have forgotten my password?

    If you're an existing Internet Banking customer, you can reset your password online. Simply go to the log in page and click on 'Forgotten your password?' and follow the on-screen instructions which explain the steps to follow.

    You will be taken through some security questions as we need to confirm your identity before your password can be reset. As soon as we've confirmed your identity, your password reset will be completed and you'll be able to continue with your internet banking.

    For further help, call the Internet Banking Helpdesk on 0345 602 0000 (or +44 1132 798 302 if you're calling from abroad).

    What if I have forgotten my memorable information?

    If you're an existing Internet Banking customer, go to the log in page and click on 'Having problems logging in?' You'll then be taken through some security questions so that we can confirm your identity.

    Once we've confirmed your identity, you can either reset your password only or reset both your password and memorable information.

    If you choose to reset your memorable information, you’ll need to change your password at the same time. Before you reset both your password and memorable information, we’ll need to ask you a few more security questions.

    For further help, call the Internet Banking Helpdesk on 0345 602 0000 (or +44 1132 798 302 if you're calling from abroad).

    I know my username but want to change it

    You can change your username at any time using Internet Banking. From the account overview page select 'Your profile’ then under the heading ‘Your Internet Banking details’ select 'Change your username'.

    Choose something memorable, known only to you. Don't share it with anyone else or write it down.

    I know my password but want to change it

    You can change your password at any time from within the Internet Banking service. From 'Your accounts' select 'Change details' then under the heading 'Log in details' select the 'Change password' link.

    Choose something memorable known only to you. Don't share it with anyone else or write it down. It's good practice to change your password regularly, even if you think nobody else knows it.

    I know my memorable information but want to change it

    You can change your memorable information at any time from within the Internet Banking service. From 'Your accounts' select 'Change details' then under the heading 'Log in details' select 'Change memorable information'.

    Choose something memorable known only to you. Don't share it with anyone else or write it down. It's good practice to change your memorable information regularly, even if you think nobody else knows it.

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  6. Updating your personal details

    Updating your email address

    To update your email address, from 'Your accounts' select 'Change details' then under the heading 'Your email address' select the 'Change email address' link.

    Our demo shows you how to change your details.

    Updating your marketing preferences

    You can change your marketing preferences at any time from within the Internet Banking service. From ‘Your accounts’ select ‘Change details’ then under the heading ‘My marketing preferences’ click on the ‘Change preferences’ link. Choose how you would like to be contacted with information about our products and services.

    Updating your address

    To update your address, complete the Change of address form and post it back to us. If you’re an Internet Banking user, a link to this form is also available online by selecting ‘Change details’ from the ‘Your accounts’ page and then ‘Change address’.

    Updating your name

    To update your name, complete the Change of name form and post it back to us. You will need to provide your original name-change documentation (Marriage Certificate, Deed Poll, etc). You can also take the completed form and change-name documentation to your nearest branch. Once you've completed the form, please post back (stamp required) to: Bank of Scotland PO Box 548 Leeds LS1 1WU

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