Update your address

If you are registered for Telephone Banking, call us and we can make the change straight away.

The Mobile Banking app is the easiest way to update your address. It’s quick, time-saving and can be done in just a few simple steps.

First you’ll need to log in to the app. Then click the menu icon, go to ‘Settings and Info’ and ‘Your personal details’. Select your address and then follow the on-screen commands.

Find out how to download the app and register your device. Terms and conditions apply.

If you’re moving abroad, the change is for a child’s account, or you need letters sent to more than one address, please visit your local branch.

Other ways to update your address

You can drop into one of our branches. Or if you're registered with Telephone Banking call us on 0345 721 3141 (+44 131 337 4218 from outside the UK). If you have a hearing or speech impairment, you can contact us using Textphone or Relay UK on 18001 0345 721 3141. There's more information on the Relay UK help pages.

You can also write to us at:

Bank of Scotland
PO Box 23581

Please quote the following reference number: P1COA. We will also need your:

  • Name
  • old address
  • new address
  • product account or policy number
  • date of birth
  • phone number or email address
  • signature.

For accounts or other products or services with one or more of these Lloyds Banking Group companies: Halifax, Lloyds Bank, MBNA or Bank of Scotland Private Banking - we will update them with your new address.

For any insurance set up by us, please contact your provider to update them with your new address. It could affect your policy if you don’t.