Thomas Cook liquidation

On 23rd September Thomas Cook Group ceased trading. 

We’re sorry if you’ve had a holiday or flights cancelled. Below we’ve included some information to help you.

Next steps to help you

  • If your booking is protected by ATOL you can claim a refund. Visit to find out how to get your money back. If you are unable to use the online claim forms, please contact the dedicated Thomas Cook call centre on 0300 303 28000300 303 2800.
  • If your booking is not ATOL protected, but you paid for it with a Bank of Scotland credit or debit card, you can raise a claim for a refund by calling us between 7am – 11pm:

For credit cards: 0345 964 56450345 964 5645 (International: +44 131 278 3706)
For debit cards: 0345 721 31410345 721 3141 (International: +44 131 339 2573+44 131 339 2573)

If you’re still worried about a payment you’ve made, please contact us on the numbers above.

Stay Safe

If you’re contacted about Thomas Cook, be aware that as Bank of Scotland, we’ll never ask you for your bank details. Sometimes there can be an increase in fraud attempts during these type of events.