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If you’re already an existing Bank of Scotland Car Insurance customer, you’re in the right place. Get helpful information on how to make the most of your car insurance policy. Including; how to make changes to your existing car insurance policy, making a claim, car insurance renewals and providing proof of No Claims Discount (NCD).
Yes, please get in touch as soon as possible if you’re struggling to manage your regular policy payments. We’re here to help.
Call: 0344 018 4175
Speak to a representative Mon-Fri 8am-8pm, Sat 8am-6pm, or 10am-4pm on Sun and bank holidays.
We appreciate that many things can lead to financial difficulty. Our representatives can discuss your individual circumstances and find a way to help, which could include:
Don’t wait until you miss a payment to speak to us, as we can help beforehand.
We ask that you don’t cancel your payments or Direct Debits as your policy could be cancelled as a result, leaving you uninsured.
If you need to make a car insurance claim, help is available. While there's no need to immediately register a claim following a car accident, we'd recommend you do so within 24 hours.
To help process your claim we have put together some helpful information and details of what’ll you’ll need to complete your claim.
No, you do not need to inform us and will continue to be covered.
No, our motor insurance policy will provide, at minimum, third party liability coverage for the duration of the insurance policy. However, we encourage you to check your policy documents carefully for limits of coverage and policy exclusions. In addition, we encourage you to familiarise yourself with regulations around the cross-border transport of goods and abide by any travel advice issued by the Foreign, Commonwealth & Development Office.
No, until 11th June 2022 our commercial van customers with UK comprehensive insurance will also have comprehensive cover for any cross-border journeys taken to provide humanitarian aid within the Green Card Free Circulation Area (GCFCA) countries. Therefore, you do not need to contact us unless you require additional cover or plan to leave GCFCA countries.
The Green Card Free Circulation Area (GCFCA) comprises of all 30 European Economic Area (EEA) countries as well as UK, Andorra, Bosnia & Herzegovina, Montenegro, Serbia and Switzerland.
No, cover does not include driving in the Ukraine. You should also be aware that damage or injury caused by war, conflicts or similar events is common exclusion in motor insurance policies.