Existing car insurance customers

If you’re already an existing Bank of Scotland Car Insurance customer, you’re in the right place. Get helpful information on how to make the most of your car insurance policy. Including; how to make changes to your existing car insurance policy, making a claim, car insurance renewals and providing proof of No Claims Discount (NCD).

Coronavirus update

We’re still here to support you during the Coronavirus (COVID-19) pandemic. Please be reassured that the cover provided by your insurance policy with us will be unaffected by the outbreak. 

 

If you contact us, there may be longer waiting times than usual. We are working hard to make sure that the most urgent calls are answered. 

 

Please log into your Self-Service Centre in the first instance to view or manage your policy. Our webchat team will also be available to help you once logged in. 

 

Log into the Self-Service Centre
 

Register for the Self-Service Centre

What we are doing for our customers

We’ve actively reached out to eligible key worker customers and made additional breakdown assistance available if needed, at no extra cost.

We’ve also pledged to provide a guaranteed replacement vehicle for eligible key workers in the event of an accident.

This support means our customers can continue to travel safely to places of employment or other destinations where they are undertaking crucial work in helping the UK fight the COVID-19 pandemic.

Self-Service Centre

As an existing customer, you can make changes to your car insurance policy online, when it’s convenient to you. With the Self-Service Centre, you can:

  • Add and remove additional drivers
  • Change your car, cover level and car use
  • Change your address and contact details
  • Make payments and change your payment details
  • View, download or print your policy documents.

Important information: changes made to your policy may result in a change in premium.  

Log into the Self-Service Centre

Car insurance claims

If you need to make a car insurance claim, we’re here to help. If your claim is due to a car accident you don’t need to immediately register a claim but we’d recommend contacting us within 24 hours if possible.

To help you with your car insurance claim, we have put some helpful guidance together. Get further details about the claim process and what you’ll need to provide during the claim.

Read more about making a claim


We have also put together some frequently asked questions from customers. Get answers to your questions about making a claim.

Read frequently asked questions about claims

To make a claim call: 0330 0185 561

Lines are open 24 hours a day, 7 days a week. Calls may be monitored and recorded.

Proof of no claims discount

You may be asked to provide us with proof of your no claims discount. Acceptable proof of no claims discount include either of the following:

  • a renewal invitation from your previous insurer stating the expiry date of the policy
  • a no claims discount letter from your previous insurer confirming the expiry or cancellations date of the policy.

You can e-mail your proof of no claims discount to: bankofscotland.NCD@insure-systems.co.uk

To send proof by post: Bank of Scotland Car Insurance, Unit 25, Tresham Road, Orton Southgate, Peterborough, PE2 6BU.
 

You’ll need to send in your proof of no claims discount within 21 days of your policy start date. We may increase your premium or cancel the policy if you fail to do so. 

Car insurance renewals

If your car insurance policy is up for renewal, we won’t automatically renew your policy.

Your policy will only be automatically renewed if you’ve opted in for this service when you purchased your original policy, either online or over the phone.

We’ll contact you 28 days before the policy is due to expire with your new renewal quote. You can then close to accept the renewal quote. You can then choose to accept the renewal quote or cancel it using the online Self-Service Centre. 

Alternatively, you can call us to accept or cancel your renewal quote over the phone. If you’re not happy with you’re quote we can also ask our panel of insurers to quote you again.

Call: 0344 209 0470

Lines are open Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm. Calls may be monitored and recorded.  

Optional Extras

Do you want extra peace of mind? You can upgrade your car insurance policy from our range of additional cover options. Here are the optional upgrades you can choose from: 


See optional extras


Terms, conditions and exclusions apply to all benefits. Normal Excess applies and No Claims Discount may be affected. 

Additional drivers

If you have a family member or partner that you would like to add to your car insurance, this can be done online via the Self-Service Centre.

If you’re the main car insurance policy holder, you can add additional drivers to your policy. You can also remove them online as well.

Before you add another driver to your car insurance policy, please be aware that changes made to your policy may result in a change in premium.

Log into the Self-Service Centre

Terms, conditions and exclusions apply to all benefits. Normal Excess applies and No Claim Discount may be affected. 

Contact us

Want further details about your cover or need to make a claim? Contact our UK based customer service team. Calls may be monitored and recorded.

Next Generation Text Service

We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. For more information visit the Next Generation Text (NGT) Service website.

Contact information

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.