The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Existing car insurance customers

Make a claim or speak to us about your policy

Car insurance claims 0330 0185561 (24 hours a day, 7 days a week)

Policy changes and other queries 0330 0184 175 (Mon-Fri: 8am-9pm, Sat & Bank Holidays: 9am-5pm, Sun: 10am-4pm)

RAC Breakdown Cover 0330 159 1978 (24 hours a day, 7 days a week)

Keycare cover 0345 075 6187 (24 hours a day, 7 days a week)

Windscreen glass repairer 0330 0184 174 (24 hours a day, 7 days a week)

We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. Find out more about the Next Generation Text Service.

Self-Service Centre

You can manage your policy online with the Self-Service Centre.

  • Access your policy online 24 hours a day, 7 days a week
  • View, download or print your policy documents
  • Change your payment details
  • Make a payment
  • Change your policy details
  • Add extra levels of cover.

Register now

Log into the Self-Service Centre

Proof of no claims discount

You may be asked to provide us with proof of your no claims discount.

Acceptable proof of no claims discount include either of the following:

  • A renewal invitation from your previous insurer stating the expiry date of the policy.
  • A no claims discount letter from your previous insurer confirming the expiry or cancellation date of the policy.

Please email your proof of no claims discount to or to:

Bank of Scotland Car Insurance
Unit 25
Tresham Road
Orton Southgate

Send in your proof of no claims discount within 21 days of your policy start date. If we don't receive your proof in this time frame we may increase your premium or cancel the policy.