Car insurance claims 0330 0185561 (24 hours a day, 7 days a week)
Policy changes and other queries 0330 0184 175 (Mon-Fri: 8am-9pm, Sat & Bank Holidays: 9am-5pm, Sun: 10am-4pm)
RAC Breakdown Cover 0330 159 1978 (24 hours a day, 7 days a week)
Keycare cover 0345 075 6187 (24 hours a day, 7 days a week)
Windscreen glass repairer 0330 0184 174 (24 hours a day, 7 days a week)
We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require. Find out more about the Next Generation Text Service.
You can manage your policy online with the Self-Service Centre.
You may be asked to provide us with proof of your no claims discount.
Acceptable proof of no claims discount include either of the following:
Please email your proof of no claims discount to bankofscotland.NCD@insure-systems.co.uk or to:
Bank of Scotland Car Insurance
Send in your proof of no claims discount within 21 days of your policy start date. If we don't receive your proof in this time frame we may increase your premium or cancel the policy.