Existing home insurance customers

We know that having to make a claim on your home insurance can be a stressful time so we want to make it as easy as possible.

To register a claim you need to give us a call on one of the numbers below. You'll need to find the 3 letter prefix to your policy number, you can get this from your policy documents. Make sure you’ve got the following handy when you call:

  • Your policy number
  • Full details of your claim
  • Any quotes you have received to put right the damage
  • GENERAL ENQUIRIES AND CLAIMS: 0345 604 6290

    Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

    24-HOUR EMERGENCY HOMELINE INSURANCE: 0345 672 2804

    Call this number to arrange for a tradesperson to make any emergency repairs to:

    • Your plumbing, drainage or central heating systems.
    • Your gas or electricity supply systems if they fail.
    • Damaged roofing, locks, doors or windows to secure your home.

    If you've chosen Home Emergency Cover, you may be able to claim the cost of the tradesperson, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

    If you don't have Home Emergency Cover you’ll need to pay for the emergency repairs, but if the damage is covered by your home insurance policy, you can claim in the normal way.

    Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. This service is provided by AWP Assistance UK Ltd trading as Allianz Global Assistance.

    LEGAL AND TAX ADVICE LINE: 0800 028 0732

    Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).

    It doesn’t replace the services of a solicitor but does give you immediate access to first stage legal advice before complications set in.

    Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway. Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am - 5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

    This service is provided by DAS Legal Expenses Insurance Company Limited. You should also use this number if you need to make a legal expenses claim.

  • GENERAL ENQUIRIES AND CLAIMS: 0345 300 5180

    Lines are open Monday to Friday 8am - 6pm and Saturday 9am - 1pm.

    24-HOUR EMERGENCY HOMELINE: 0345 672 2804

    Call this number to arrange for a tradesperson to make any emergency repairs to:

    • Your plumbing, drainage or central heating systems.
    • Your gas or electricity supply systems if they fail.
    • Damaged roofing, locks, doors or windows to secure your home.

    If you've chosen Home Emergency Cover, you may be able to claim the cost of the tradesperson, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

    If you don't have Home Emergency Cover you’ll need to pay for the emergency repairs, but if the damage is covered by your home insurance policy, you can claim in the normal way.

    Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. This service is provided by AWP Assistance UK Ltd trading as Allianz Global Assistance.

    LEGAL AND TAX ADVICE LINE: 0345 3000 180

    Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday 9am-5pm).

    It doesn’t replace the services of a solicitor but does give you immediate access to first stage legal advice before complications set in.

    Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway. Legal advice for the countries outside of England and Wales is available Monday to Friday 9am - 5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

    This service is provided by DAS Legal Expenses Insurance Company Limited. You should also use this number if you need to make a legal expenses claim.

  • GENERAL ENQUIRIES AND CLAIMS: 0345 604 6535

    Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

    24-HOUR EMERGENCY HOMELINE INSURANCE: 0345 601 2731

    Call this number to arrange for a tradesperson to make any emergency repairs to:

    • Your plumbing, drainage or central heating systems.
    • Your gas or electricity supply systems if they fail.
    • Damaged roofing, locks, doors or windows to secure your home.

    If you've chosen Home Emergency Cover, you may be able to claim the cost of the tradesperson, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

    If you don't have Home Emergency Cover you’ll need to pay for the emergency repairs, but if the damage is covered by your home insurance policy, you can claim in the normal way.

    Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. This service is provided by AWP Assistance UK Ltd trading as Allianz Global Assistance.

    LEGAL AND TAX ADVICE LINE: 0800 028 0732

    Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).

    It doesn’t replace the services of a solicitor but does give you immediate access to first stage legal advice before complications set in.

    Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway. Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am - 5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

    This service is provided by DAS Legal Expenses Insurance Company Limited. You should also use this number if you need to make a legal expenses claim.

  • GENERAL ENQUIRIES AND CLAIMS: 0345 602 6827

    Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm.

    24-HOUR EMERGENCY HOMELINE INSURANCE: 0345 602 7296

    Call this number to arrange for a tradesperson to make any emergency repairs to:

    • Your plumbing, drainage or central heating systems.
    • Your gas or electricity supply systems if they fail.
    • Damaged roofing, locks, doors or windows to secure your home.

    If you've chosen Home Emergency Cover, you may be able to claim the cost of the tradesperson, chosen by us, to deal with the emergency in respect of the call out charge and any materials necessary.

    If you don't have Home Emergency Cover you’ll need to pay for the emergency repairs, but if the damage is covered by your policy, you can claim in the normal way.

    Any legal liability, loss or damage to any property or person arising from the provision or delay of the repair services is not covered. Home Emergency Cover is underwritten by Inter Partner Assistance S.A.

    LEGAL AND TAX ADVICE LINE: 0345 602 7309

    Call this 24-hour number for confidential and impartial advice on domestic legal issues, consumer rights and personal tax matters (advice about personal tax matters is only available Monday to Friday, 9am-5pm).

    It doesn’t replace the services of a solicitor but does give you immediate access to first stage legal advice before complications set in.

    Legal advice is based on the laws of the member countries of the EU, Isle of Man, Channel Islands, Switzerland and Norway. Legal advice for the countries outside of England and Wales is available Monday to Friday, 9am - 5pm, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours.

    This service is provided by DAS Legal Expenses Insurance Company Limited. You should also use this number if you need to make a legal expenses claim.

Policy documents

Check the key things covered by your home insurance policy, including any policy limits.

View policy documents

Help

Take a look at our dedicated help section for answers to common enquiries, a glossary and weather advice.

View the help section

Bank of Scotland plc is registered in Scotland No.SC327000.Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration no. 169628.