Help

Make a claim


If you need to make a claim get in touch with us straight away. If possible have the first 3 digits of your policy number to hand to help you choose the right phone number.

Weather zone


We’ve put together lots of useful information about what to do if you are, or think you might be affected by severe weather.

Common enquiries


The answers to your questions about our Bank of Scotland Home Insurance (HAP) policy.

Glossary


Are you confused by some terms? This glossary should help you understand the words we use.

Policy documents


Take a look at your policy documents. You'll need to know the first 3 digits of your policy number to find the right document.