Your policy documents

Check your policy booklet for general information on your policy, or your policy schedule for details about your personal cover.

It's important to keep your policy up to date. If your circumstances change, you may need to update your policy to make sure you have the right level of cover.

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Check your policy booklet for general information on your policy, or your policy schedule for details about your personal cover.

It's important to keep your policy up to date. If your circumstances change, you may need to update your policy to make sure you have the right level of cover.

Find your policy booklet in two simple steps:  

Step one

First, you'll need your policy number. Your policy number begins with three letters (e.g. HBP) and can be found on any home insurance letter we've sent you. If you're registered for Internet Banking. you can log in and find it there.

Step two

Select the first three letters of your policy number, or quote reference, from the list. So, if your policy number was HBP123456789, select HBP. 

 

Your HBP policy booklet

Policies starting with HBP

Bank of Scotland Home Insurance Select (HBP) is underwritten by Lloyds Bank General Insurance Limited.

 

Policy Booklets

Bank of Scotland Home Insurance Select policy booklet (PDF, 1.4MB)

Bank of Scotland Home Insurance Select (HBP) Policy Limits (PDF, 42KB)

 

Home Emergency Cover

Bank of Scotland Home Emergency Cover is provided by Allianz Assistance.

Home Emergency Policy Booklet (PDF, 124KB)

Your HAP policy booklet

Policies starting with HAP

Bank of Scotland Home Insurance (HAP); is underwritten by Lloyds Bank General Insurance Limited.

 

Policies bought on or after 11/06/2023 or renewed on or after 06/08/2023:

Bank of Scotland Home Insurance (HAP) Insurance Policy Booklet (PDF, 962KB)

Bank of Scotland Home Insurance (HAP) Policy Limits (PDF,52KB)

 

Policies bought before 11/06/2023 or renewed before 06/08/2023:

Policy Booklets

Bank of Scotland Home Insurance (HAP) policy booklet (PDF, 951KB)

Bank of Scotland Home Insurance (HAP) Policy Limits (PDF, 41KB)

 

Home Emergency cover

Bank of Scotland Home Emergency Cover is provided by Allianz Assistance.

Home Emergency Policy Booklet (PDF, 882KB)

Check your cover details online in Internet Banking

If you’re registered for Internet Banking you can log in and check specific details about the cover you have. You’ll be able to check your level of cover and a summary of your excess alongside other important aspects of your policy.

Learn more about Internet Banking

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Your policy schedule

Your policy schedule tells you what is and isn’t covered under your policy. It’s included among the documents we send you whenever you take out, renew, or make a change to your policy.

If you need new copies of any of these documents, call us.

Need to add additional cover?

You can add a range of cover options to fit your needs. Take a look at what we have to offer. Terms, limits, and exclusions apply.

Additional cover options

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Need to make a claim?

To help you get back to normal as quickly as possible, you can make your claim online.

Before you contact us, read our easy step-by-step guide to making a claim online. It explains what's involved and what you'll need. 

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FAQs and common queries