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Your policy and what it covers
Check your policy booklet, or the details of your individual policy.
It's important to keep your policy up to date. If your situation changes, you may need to update your policy to make sure you have the right level of cover.
View your cover details online
If you've registered for Internet Banking, you can now view your cover details there. Just log in to check:
- your policy number
- a summary of your excess
- what cover you have
- how much you're currently paying
- when and how your policy is set to renew.
Find your policy in two simple steps:
Step one
First, you'll need your policy number. Your policy number begins with three letters (e.g. HBP) and can be found on any home insurance letter we have sent you. If you're registered for Internet Banking. you can log in and find it there.
Step two
Select the first three letters of your policy number, or quote reference, from the list. So, if your policy number was HBP123456789, you'd select HBP.
FAQs and common queries
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It'll be on any letters we’ve sent you or you can log in to Internet Banking to see it. It'll always start with 3 letters, like this: HBP123456789.
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If you're registered for Internet Banking, you can log in to view your cover details. Otherwise, you should refer to the most recent policy documents we sent you.
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If you're working from home using a computer, a phone, or doing paperwork, you don't need to let us know. For other types of work you're doing from home, such as hairdressing or making things, please call us to let us know and we'll check if you are covered.
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We'll pay claims where your contents are stolen or damaged while you're moving home. They must be moved within the United Kingdom by a professional removal firm, and they're also covered while they're being stored by the firm for up to 3 days. It also covers accidental damage if you have Silver or Gold cover.
Bank of Scotland Home Insurance Select is underwritten by Lloyds Bank General Insurance Limited. Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.