Your policy and what it covers

Check your policy booklet, or the details of your individual policy.

It's important to keep your policy up to date. If your situation changes, you may need to update your policy to make sure you have the right level of cover.

View your cover details online

If you've registered for Internet Banking, you can now view your cover details there. Just log in to check: 

  • your policy number 
  • a summary of your excess 
  • what cover you have 
  • how much you're currently paying 
  • when and how your policy is set to renew.

Log in

Find your policy in two simple steps:  

Step one

First, you'll need your policy number. Your policy number begins with three letters (e.g. HBP) and can be found on any home insurance letter we have sent you. If you're registered for Internet Banking. you can log in and find it there.

Step two

Select the first three letters of your policy number, or quote reference, from the list. So, if your policy number was HBP123456789, you'd select HBP. 

 

If you're not registered for Internet Banking, you can find your cover details in your policy documents. These are sent to you when you first take out your policy, when you renew your policy, or when you make a change to your policy. 

If you need new copies of these documents, give us a call.

Policy documents

Policy documents

Policies starting with HBP

Bank of Scotland Home Insurance Select (HBP) is underwritten by Lloyds Bank General Insurance Limited.

 

Policy Booklets

Bank of Scotland Home Insurance Select policy booklet (PDF, 1.4MB)

Bank of Scotland Home Insurance Select (HBP) Policy Limits (PDF, 42KB)

 

Home Emergency Cover

Bank of Scotland Home Emergency Cover is provided by Allianz Assistance.

Home Emergency Policy Booklet (PDF, 124KB)

Policy documents

Policy documents

Policies starting with HAP

Bank of Scotland Home Insurance (HAP); is underwritten by Lloyds Bank General Insurance Limited.

 

Policies bought on or after 11/06/2023 or renewed on or after 06/08/2023:

Bank of Scotland Home Insurance (HAP) Insurance Policy Booklet (PDF, 962KB)

Bank of Scotland Home Insurance (HAP) Policy Limits (PDF,52KB)

 

Policies bought before 11/06/2023 or renewed before 06/08/2023:

Policy Booklets

Bank of Scotland Home Insurance (HAP) policy booklet (PDF, 951KB)

Bank of Scotland Home Insurance (HAP) Policy Limits (PDF, 41KB)

 

Home Emergency cover

Bank of Scotland Home Emergency Cover is provided by Allianz Assistance.

Home Emergency Policy Booklet (PDF, 882KB)

Policy documents

Policy documents

Policies starting with HIA

Bank of Scotland Home Solutions (HIA);is underwritten by Lloyds Bank General Insurance Limited.

 

Policy Booklets

Policy renewals on or after 13/02/ 2020:

Bank of Scotland Home Solutions Insurance Policy Booklet (PDF, 1.3MB)

 

Policy renewals before 13/02/2020:

Bank of Scotland Home Solutions Insurance Policy Booklet (PDF, 2.5MB)

 

Home Emergency Cover

Bank of Scotland Home Emergency Cover is provided by Allianz Assistance.

Home Emergency Policy Booklet (PDF, 124KB)

Policy documents

Policy documents

Policies starting with HDA

Bank of Scotland Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

 

Policy Booklets

For policies which renewed on or after 13/03/2020:

Bank of Scotland Home Options Buildings Insurance Policy Booklet (PDF, 185KB)

Bank of Scotland Home Options Contents Insurance Policy Booklet (PDF, 311KB)

 

For policies which renewed before 13/03/2020:

Bank of Scotland Home Options Buildings Insurance Policy Booklet (PDF, 638KB)

Bank of Scotland Home Options Contents Insurance Policy Booklet (PDF, 1.7MB)

 

Home Emergency cover

Bank of Scotland Home Emergency Cover is provided by Allianz Assistance.

Home Emergency Policy Booklet (PDF, 124KB)

Policy documents

Policy documents

Policies starting HHB

Bank of Scotland home insurance policy numbers starting with HHB are underwritten by St. Andrews Insurance plc.

 

Policy Booklets

Policy renewals on or after 13/02/2020:

Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF, 1MB)

 

Policy renewals on or after 25/10/2019 but before 13/02/2020:

Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF, 1.4MB)

 

Policy renewals before 25/10/2019:

Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF, 1.4MB)

Need to add additional cover?

You can add a range of cover options to fit your needs. Take a look at what we have to offer. Terms, limits, and exclusions apply.

Additional cover options

If you have cover that you'd like to amend, or remove, give us a call.

Need to make a claim?

To help you get back to normal as quickly as possible, you can make your claim online.

Before you contact us, read our easy step-by-step guide to making a claim online. It explains what's involved and what you'll need. 

Make a claim online

Learn more about making a claim online

FAQs and common queries
 

Bank of Scotland Home Insurance Select is underwritten by Lloyds Bank General Insurance Limited. Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.