Existing home insurance customers
If you're already an existing Bank of Scotland Home Insurance customer, you’re in the right place. If you'd like to check your policy, add additional cover, make a general enquiry or make a claim, you'll find helpful information here.
Viewing your policy documents is easy
There are two steps to follow to help you find the correct home insurance policy documents:
- First, find your policy number. It starts with 3 letters, for example, HIA 123456789. You can find it on any letter we’ve sent out to you previously or in Internet Banking. Log on to Internet Banking to find your policy number.
If you’re not registered for Internet Banking, and you don’t know your policy number you’ll need to get in touch.
Contact us to find out your policy number
- Choose your policy document
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Policy documents |
Contact us |
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Policy documentsPolicies starting with HBP Bank of Scotland Home Insurance Select (HBP) is underwritten by Lloyds Bank General Insurance Limited.
Policy booklets Bank of Scotland Home Insurance Select policy booklet (PDF, 1MB) Bank of Scotland Home Insurance Select (HBP) Policy Limits (PDF, 796KB)
Home Emergency Cover Bank of Scotland Home Emergency Cover is provided by Allianz Assistance. |
Contact usFind out more about making a claim
General enquiries, renewals and making a claim* - 0345 604 6714
24 hour emergency helpline
24 hour legal and tax helpline
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Policy documentsPolicies starting with HDA Policy booklets
For policies which renewed on or after 13/03/2020: Bank of Scotland Home Options Buildings Insurance Policy Booklet (PDF, 185KB) Bank of Scotland Home Options Contents Insurance Policy Booklet (PDF, 312KB)
For policies which renewed before 13/03/2020: Bank of Scotland Home Options Buildings Insurance Policy Booklet (PDF, 638KB) Bank of Scotland Home Options Contents Insurance Policy Booklet (PDF, 1.7MB)
Home Emergency cover Bank of Scotland Home Emergency Cover is provided by Allianz Assistance. |
Contact usGeneral enquiries, renewals and making a claim:
24-Hour Emergency Homeline Insurance:
24 Hour Legal advice and tax line: |
Policy documentsPolicies starting with HAP or quotes starting with HAQ Bank of Scotland Home Insurance (HAP); is underwritten by Lloyds Bank General Insurance Limited.
Policy Booklets
Policies which start and renew on or after 24/09/2021 Bank of Scotland Home Insurance (HAP) policy booklet (PDF, 582KB) Bank of Scotland Home Insurance (HAP) Policy Limits (PDF, 889KB)
Policies which started or renewed before 24/09/2021 Bank of Scotland Home Insurance (HAP) policy booklet (PDF, 3.5MB) Bank of Scotland Home Insurance (HAP) Policy Limits (PDF, 878KB)
Home Emergency cover Bank of Scotland Home Emergency Cover is provided by Allianz Assistance. |
Contact usFind out more about making a claim online
General enquiries, renewals and making a claim:
24 hour emergency helpline
24 hour legal and tax helpline
Policies which started or renewed before 24/09/2021
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Policy documentsPolicies starting with HIA
Policy Booklets Policy renewals on or after 13/02/ 2020: Bank of Scotland Home Solutions Insurance Policy Booklet (PDF, 1.3MB)
Policy renewals before 13/02/2020: Bank of Scotland Home Solutions Insurance Policy Booklet (PDF, 2.6MB)
Home Emergency Cover |
Contact usGeneral enquiries, renewals and making a claim: |
Policy documentsPolicies starting HHB Policy renewals on or after 13/02/2020: Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF, 1MB)
Policy renewals on or after 25/10/2019 but before 13/02/2020: Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF, 1.4MB)
Policy renewals before 25/10/2019: Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF, 1.4MB) |
Contact usGeneral enquiries, renewals and making a claim: |
*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm. Calls may be monitored and recorded.
Bank of Scotland Home Insurance Select is underwritten by Lloyds Bank General Insurance Limited. Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.