Existing home insurance customers

Policies starting with HDA
Bank of Scotland Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

Policy booklets

For policies which renewed on or after 13/03/2020:
Bank of Scotland Home Options Buildings Insurance Policy Booklet (PDF)
Bank of Scotland Home Options Contents Insurance Policy Booklet (PDF)

For policies which renewed before 13/03/2020:
Bank of Scotland Home Options Buildings Insurance Policy Booklet (PDF)
Bank of Scotland Home Options Contents Insurance Policy Booklet (PDF)

General enquiries, renewals and making a claim:
Mon-Fri: 8am-6pm
Sat: 9am-1pm
0345 604 6290

24-Hour Emergency Homeline Insurance:
0345 672 2804

24 Hour Legal advice and tax line:
0800 028 0732

Policies starting with HAP or quotes starting with HAQ
Bank of Scotland Home Insurance (HAP); is underwritten by Lloyds Bank General Insurance Limited.

Policy Booklets

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:
Bank of Scotland Home Insurance (HAP) Insurance Policy Booklet (PDF)

Policy Limits

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:
Bank of Scotland Home Insurance (HAP) Policy Limits (PDF)

Home Emergency Cover

For policies originally purchased on or after the 14/04/2019:
Home Emergency Policy Booklet (PDF)

For policies originally purchased before the 14/04/2019:
Home Emergency Policy Booklet (PDF)

If you’re registered for Internet Banking you can make a claim online.
Make a claim online

Find out more about making a claim online

General enquiries, renewals and making a claim:
0345 300 5180*

24 Hour Emergency Homeline Insurance: 
0345 672 2804

24 Hour Legal advice and tax line:
0345 3000 180
 

Policies starting with HIA
Bank of Scotland Home Solutions (HIA);is underwritten by Lloyds Bank General Insurance Limited.

Policy Booklets

Policy renewals on or after 13th February 2020:

Bank of Scotland Home Solutions Insurance Policy Booklet (PDF)

Policy renewals before 13th February 2020:

Bank of Scotland Home Solutions Insurance Policy Booklet (PDF)

Home Emergency Cover
Home Emergency Policy Booklet (PDF)

General enquiries, renewals and making a claim: 
0345 604 6535*
 
24-Hour Emergency Homeline Insurance: 
0345 601 2731
 
24 Hour Legal advice and tax line: 
0800 028 0732
 

Policies starting HHB
Bank of Scotland home insurance policy numbers starting with HHB are underwritten by St. Andrews Insurance plc.
 
Policy Booklets

Policy renewals on or after 13th February 2020:

Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF)

Policy renewals on or after 25th October 2019 but before 13th February 2020:

Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF)

Policy renewals before 25th October 2019:

Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF)

General enquiries, renewals and making a claim: 
0345 602 6827*
 
24-Hour Emergency Homeline Insurance: 
0345 602 7296
 
24 Hour Legal advice and tax line: 
0345 602 7309