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Your policy documents
Check your policy booklet for general information on your policy, or your policy schedule for details about your personal cover.
It's important to keep your policy up to date. If your circumstances change, you may need to update your policy to make sure you have the right level of cover.
Check your policy booklet for general information on your policy, or your policy schedule for details about your personal cover.
It's important to keep your policy up to date. If your circumstances change, you may need to update your policy to make sure you have the right level of cover.
Find your policy booklet in two simple steps
Step one
First, you'll need your policy number. Your policy number begins with three letters (such as HBP) and can be found on any home insurance letter we've sent you. If you're registered for online banking you can log in and find it there.
Step two
Select the first three letters of your policy number, or quote reference, from the list. So, if your policy number was HBP123456789, select HBP.
Frequently asked questions
Your home insurance in online banking
Check your cover details and make a claim, all from one place.