We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking.

Existing home insurance customers

If you're already an existing Bank of Scotland Home Insurance customer, you’re in the right place. If you'd like to check your policy, add additional cover, make a general enquiry or make a claim, you'll find helpful information here.

Viewing your policy documents is easy

There are two steps to follow to help you find the correct home insurance policy documents:

  • Choose your policy document

Policy documents

Contact us

Policy documents

Policies starting with HDA
Bank of Scotland Home Options (HDA) is underwritten by Lloyds Bank General Insurance Limited.

Policy booklets

For policies which renewed on or after 13/03/2020:
Bank of Scotland Home Options Buildings Insurance Policy Booklet (PDF)
Bank of Scotland Home Options Contents Insurance Policy Booklet (PDF)

 

For policies which renewed before 13/03/2020:
Bank of Scotland Home Options Buildings Insurance Policy Booklet (PDF)
Bank of Scotland Home Options Contents Insurance Policy Booklet (PDF)

Contact us

General enquiries, renewals and making a claim:
Mon-Fri: 8am-6pm
Sat: 9am-1pm
0345 604 6290

 

24-Hour Emergency Homeline Insurance:
0345 672 2804

 

24 Hour Legal advice and tax line:
0800 028 0732

Policy documents

Policies starting with HAP or quotes starting with HAQ
Bank of Scotland Home Insurance (HAP); is underwritten by Lloyds Bank General Insurance Limited.

 

Policy Booklets

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:
Bank of Scotland Home Insurance (HAP) Insurance Policy Booklet (PDF)

 

Policy Limits

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:
Bank of Scotland Home Insurance (HAP) Policy Limits (PDF)

 

Home Emergency Cover

For policies originally purchased on or after the 14/04/2019:
Home Emergency Policy Booklet (PDF)

 

For policies originally purchased before the 14/04/2019:
Home Emergency Policy Booklet (PDF)

Contact us

If you’re registered for Internet Banking you can make a claim online.
Make a claim online

Find out more about making a claim online

 

General enquiries, renewals and making a claim:
0345 300 5180*

 

24 Hour Emergency Homeline Insurance
0345 672 2804

 

24 Hour Legal advice and tax line:
0345 3000 180
 

Policy documents

Policies starting with HIA
Bank of Scotland Home Solutions (HIA);is underwritten by Lloyds Bank General Insurance Limited.

 

Policy Booklets

Policy renewals on or after 13th February 2020:

Bank of Scotland Home Solutions Insurance Policy Booklet (PDF)

 

Policy renewals before 13th February 2020:

Bank of Scotland Home Solutions Insurance Policy Booklet (PDF)

 

Home Emergency Cover
Home Emergency Policy Booklet (PDF)

Contact us

General enquiries, renewals and making a claim: 
0345 604 6535*
 
24-Hour Emergency Homeline Insurance
0345 601 2731
 
24 Hour Legal advice and tax line
0800 028 0732
 

Policy documents

Policies starting HHB
Bank of Scotland home insurance policy numbers starting with HHB are underwritten by St. Andrews Insurance plc.
 
Policy Booklets

Policy renewals on or after 13th February 2020:

Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF)

 

Policy renewals on or after 25th October 2019 but before 13th February 2020:

Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF)

 

Policy renewals before 25th October 2019:

Bank of Scotland Home Insurance (HHB) Policy Booklet (PDF)

Contact us

General enquiries, renewals and making a claim
0345 602 6827*
 
24-Hour Emergency Homeline Insurance
0345 602 7296
 
24 Hour Legal advice and tax line
0345 602 7309
 

*Lines are open Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm. Calls may be monitored and recorded.