Important information

See the wide range of useful guides, information and contacts below:

  • All PDF documents will open into a new browser window

    Share Dealing Account and Stocks and Shares ISAs

    Bank of Scotland Share Dealing Terms & Conditions (PDF,336KB)

    SIPP Terms & conditions

    Bank of Scotland Share Dealing SIPP Service Terms & Conditions (PDF,474KB)

    Bank of Scotland Share Dealing SIPP Scheme Terms & Conditions (PDF,133KB)

    Master Trust Deed and Rules (PDF,131KB)

     

    Share dealing policies

    Share Dealing, Self-Select Stocks & Shares ISA and SIPP

    Order Execution Policy (PDF,50KB)

    Conflicts of Interest Policy (PDF, 53KB)

    How to complain (PDF,44KB)

    Useful Links

    Bank of Scotland Share Dealing Brochure (PDF,747KB)

    Understanding Risk

    Offer terms transfer cashback offer (applied to eligible transfers initiated between 1 July 2023 and 31 January 2024)

    See our full list of charges for all of our accounts (PDF,114KB)

  • Bank of Scotland Share Dealing Service is operated by Halifax Share Dealing Limited. Halifax Share Dealing Limited. Registered in England and Wales no. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.

    The levels and bases of taxation can change and the value of any tax advantages to you will depend on your individual circumstances. Where applicable, we will collect for you any income that we are able to reclaim on your behalf.

    This website contains links to sites operated by persons outside our group of companies. We are not responsible for the privacy practices, content or the products and services provided through these sites

    The information within this site is based on our understanding of current law and practice and is subject to any changes of legislation or regulations.

    Market abuse

    The Market Abuse Regulation which came into effect on 3rd July 2016 expressly prohibits insider dealing, market manipulation and misleading behaviour. Making statements or spreading rumours through the mass media or otherwise (e.g. internet chat rooms) which give or are likely to give a regular user of the stockmarket false or misleading impressions as to the supply of or demand for a listed share, can be a criminal offence.

    There are three main types of market abuse that are outlined below:

    6.1 Misuse of information
    Behaviour based on information which is not generally available, which if known, would be relevant to an investor's dealings in a particular stock.

    This is effectively dealing or encouraging someone else to deal using information about a stock that has not been released to the market.

    6.2 Creating a false or misleading impression
    Behaviour likely to give a false or misleading impression with regard to the supply and demand, or the price or value of an investment or stock.

    Internet bulletin boards are a popular mode of communication between investors, but these areas can be open to market abuse. For example: a person may post a message about a stock's profitability or a company's activities in order to incite other people to invest in the stock.

    6.3 Distorting the market
    Behaving in a way that leads to the manipulation of the price of an investment. This behaviour could lead to a false impression of the market price to investors.

    6.4 Legalised cannabis industry
    In some circumstances, investing in or receiving returns on investments in certain companies (or funds which include investments in certain companies) may be an offence under UK anti-money laundering legislation if the company’s activities abroad were illegal if carried out in the UK. An example would be companies involved in the legalised cannabis industry abroad. Please ensure you carry out careful due diligence on these types of investments before investing. If you have any concerns please seek independent legal advice.

    Penalties

    The Financial Conduct Authority has the power to impose an unlimited financial penalty on any individual (whether or not they are employed in the financial sector) where it can be proven that market abuse has occurred.

    You can find further information about the Market Abuse Regulation on the Financial Conduct Authority website at www.fca.org.uk or by phoning their helpline on 0300 500 8082.

  • At Bank of Scotland we pride ourselves on providing a stable platform for customers to access their share dealing accounts. You can access your account in two ways:

    • Using our Internet Banking app or desktop site (alongside your other banking products).
    • Through our direct Share Dealing secure site.

    There may be rare occasions when online access is unavailable due to a technical issue. You may want to try accessing through our direct Share Dealing secure site or alternatively, our phone lines will be open for you to trade. Please note: our waiting times may be longer than usual at these times.

    Severe market volatility may also impact our ability to place trades so please take a look at the Market Volatility section in our Order Execution Policy (PDF, 50 KB) to understand how orders are placed during these periods.

    Lines are open Monday to Friday, 8am to 9pm (Closed weekends).

    During a US Bank Holiday we will be open 8am-6pm, Monday – Friday.

    During a UK Bank Holiday we will be open 2pm-9pm, Monday – Friday, for the US Markets.

  • Privacy notice

    Last updated March 2023

    How we use your personal information

    This privacy notice explains how companies within Lloyds Banking Group use and look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and your marketing choices. This notice also tells you about your privacy rights and how the law protects you.

    This privacy notice will apply to you if you are or have been a customer of Lloyds Banking Group. If your personal information has been provided to Lloyds Banking Group, but you are not a customer, it may also apply to you. For example, if you have applied for a product or raised a complaint with us.

    There are a range of different products and services throughout Lloyds Banking Group. Each one may have different requirements for the collection and use of your personal information. For this reason, some sections of this notice do not apply to all Lloyds Banking Group products and services.

    Our privacy promise

    We promise:

    • To keep your personal information safe and private.
    • Not to sell your personal information.
    • To give you ways to manage and review your marketing choices at any time.

    The privacy notice is arranged in three sections:

    Personal information and the law

    How personal information is used

    The control you have

    Personal information and the law

    This section tells you who we are, what your personal information is, and how we get it. It explains how the law protects you by controlling what is allowed to happen to it.

    How personal information is used

    This tells you who we share personal information with. It explains what it's used for in marketing, to provide credit and to combat fraud - and how this can affect you.

    The control you have

    This section explains your data privacy rights and how you can action them. It also covers how to contact us or the data privacy regulator, or how to make a complaint.

    Personal information and the law

    How personal information is used

    The control you have

    Personal information and the law

    1. Who we are

    This section gives you the legal name of the company that holds your personal information. This is known as the ‘legal entity’. It also tells you how you can get in touch with us.

    Your personal information will be held by Halifax Share Dealing Limited which trades as Bank of Scotland Share Dealing, which is part of Lloyds Banking Group. Lloyds Banking Group is made up of a mix of companies, set up on different legal entities. We'll let you know which you have a relationship with when you take out a product or service with us.

    You can find out more about us at Lloyds Banking Group.

    Contacting us about data privacy

    Please see the ‘How to contact us’ section to contact us about any of the topics set out in this Privacy notice.

    2. How the law protects you

    This section sets out the legal reasons we rely on, for each of the ways we may use your personal information.

    As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.

    Data Protection law says that we can use personal information only if we have a proper reason to do so. This includes sharing it outside Lloyds Banking Group. The law says we must have one or more of these reasons:

    • To fulfil a contract we have with you, or
    • When it is our legal duty, or
    • When it is in our legitimate interest, or
    • When you consent to it, or
    • When it is in the public interest.

    When we have a business or commercial reason of our own to use your personal information, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your personal information. Even then, it must not unfairly go against your interests.

    You have the right to object to use of your personal information in this way. You can do this by telling us anything that we may need to consider, to understand if our use of your personal information is fair. Please see the ‘Your data privacy rights’ section for more information.

    The law and other regulations treat some types of sensitive personal information as special. This personal information is called ‘special categories of personal information’. We will not collect or use these types of personal information without your consent unless the law allows us to do so. If we do, it will only be when it is necessary:

    • For reasons of substantial public interest, or
    • To establish, exercise or defend legal claims.

    Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are where it is the reason for using your personal information.

    We may rely on different reasons for using the same personal information, as this depends on the situation. For example, we may use your personal information to make an automated decision about you. This could be because of a legal duty, or to fulfil a contract we’ve made with you.

    Our reasons for using your personal information

    What we use your personal information for

    Our legitimate interests

    Our reasons for using your personal information

    Serving you as a customer

    What we use your personal information for

    Our legitimate interests

    Our reasons for using your personal information

    • Your consent
    • Fulfilling contracts
    • Our legitimate interests
    • Our legal duty

    What we use your personal information for

    • To manage our relationship with you or your business.
    • To study how our customers use products and services from us and other organisations.
    • To communicate with you about our products and services.
    • To develop and manage our brands, products and services.
    • To develop and carry out marketing activities.
    • To make automated decisions about you or your products.
    • Managing competitions and promotions.

    Our legitimate interests

    • Keeping our records up to date, working out which of our products and services may interest you and telling you about them.
    • Developing products and services, and what we charge for them.
    • Defining types of customers for new products or services.
    • Seeking your consent when we need it to contact you.
    • Being efficient about how we fulfil our legal and contractual duties.

    Our reasons for using your personal information

    Business improvement

    What we use your personal information for

    Our legitimate interests

    Our reasons for using your personal information

    • Fulfilling contracts
    • Our legitimate interests
    • Our legal duty

    What we use your personal information for

    • To test new products.
    • To manage how we work with other companies that provide services to us and our customers.
    • To develop new ways to meet our customers’ needs and to grow our business.

    Our legitimate interests

    • Developing products and services, and what we charge for them.
    • Defining types of customers for new products or services.
    • Being efficient about how we fulfil our legal and contractual duties.

    Our reasons for using your personal information

    Managing our operations

    What we use your personal information for

    Our legitimate interests

    Our reasons for using your personal information

    • Fulfilling contracts
    • Our legitimate interests
    • Our legal duty

    What we use your personal information for

    • To deliver our products and services.
    • To make and manage customer payments.
    • To manage fees, charges and interest due on customer accounts.
    • To collect and recover money that is owed to us.
    • To manage and provide treasury and investment products and services.
    • To archive for historical purposes.
    • To analyse our environmental impact and information about climate.

    Our legitimate interests

    • Being efficient about how we fulfil our legal and contractual duties.
    • Complying with rules and guidance from regulators.

    Our reasons for using your personal information

    Managing security, risk and crime prevention

    What we use your personal information for

    Our legitimate interests

    Our reasons for using your personal information

    • Fulfilling contracts
    • Our legitimate interests
    • Our legal duty

    What we use your personal information for

    • To detect, investigate, report, and seek to prevent financial crime.
    • To manage risk for us and our customers.
    • To obey laws and regulations that apply to us.
    • To respond to complaints and seek to resolve them.

    Our legitimate interests

    • Developing and improving how we deal with financial crime, and doing our legal duties in this respect.
    • Complying with rules and guidance from regulators.
    • Being efficient about how we fulfil our legal and contractual duties.

    Our reasons for using your personal information

    Business management

    What we use your personal information for

    Our legitimate interests

    Our reasons for using your personal information

    • Our legitimate interests
    • Our legal duty

    What we use your personal information for

    • To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, adding and testing systems and processes, managing communications, corporate governance, and audit.

    Our legitimate interests

    • Complying with rules and guidance from regulators.
    • Being efficient about how we fulfil our legal and contractual duties.

    Our reasons for using your personal information

    • Fulfilling contracts

    What we use your personal information for

    • To exercise our rights set out in agreements or contracts.

    Our legitimate interests

    For processing special categories of personal information

    Our reasons for using your personal information

    What we use your personal information for

    Our reasons for using your personal information

    • Substantial public interest

    What we use your personal information for

    • Using criminal records data to help prevent, detect and prosecute unlawful acts and fraudulent behaviour.
    • Using criminal and health information to provide insurance products.
    • Using your data to understand, test systems and respond to your support needs.

    Our reasons for using your personal information

    • Responding to regulatory requirements

    What we use your personal information for

    • Showing whether we have assessed your situation in the right way.
    • Passing information to the regulator so they can investigate whether we have acted in the right way.

    Our reasons for using your personal information

    • Legal claims

    What we use your personal information for

    • Using any special categories of personal information as needed to establish, exercise or defend legal claims.

    Our reasons for using your personal information

    • Consent

    What we use your personal information for

    • Telling you that we need your consent to process special categories of personal information, when that is what we rely on for doing so.

    3. Groups of personal information

    This explains the meaning of the different types of personal information that data protection law covers.

    We use many different kinds of personal information for a range of reasons, including managing our relationship with you and the products you hold. They are grouped together and listed below. We may use all or only some of these groups depending on the relationship you have with us. The groups are all listed here so that you can see what we may know about you, even if we simply get it from seeing which shops you buy things in.

    We don’t use all this data in the same way. Some of it is useful for marketing, or for providing services to you. But some of it is private and sensitive and we treat it that way.

    Type of personal information

    Description

    Type of personal information

    Financial

    Description

    Your financial position, status and history.

    Type of personal information

    Contact

    Description

    Your name, where you live and how to contact you.

    Type of personal information

    Socio-Demographic

    Description

    This includes details about your work or profession, nationality, education and where you fit into general social or income groupings.

    Type of personal information

    Transactional

    Description

    Details about payments to and from your accounts, and insurance claims you make.

    Type of personal information

    Contractual

    Description

    Details about the products or services we provide to you.

    Type of personal information

    Locational

    Description

    Data we get about where you are. This may come from your mobile phone or the place where you connect a computer to the internet. It can also include shops where you buy something with your card.

    Type of personal information

    Behavioural

    Description

    Details about how you use products and services from us and other organisations.

    Type of personal information

    Technical

    Description

    Details on the devices and technology you use, including your Internet Protocol (IP) address.

    Type of personal information

    Communications

    Description

    What we learn about you from letters and emails you write to us, and Conversations between us.

    Type of personal information

    Social Relationships

    Description

    Your family, friends, and other relationships.

    Type of personal information

    Open Data and Public Records

    Description

    Details about you that are in public records such as the Electoral Register, and information about you that is openly available on the internet.

    Type of personal information

    Usage Data

    Description

    Other data about how you use your products and services.

    Type of personal information

    Documentary Data

    Description

    Details about you that are stored in documents in different formats, or copies of them. This could include things like your passport, driving licence, or birth certificate.

    Type of personal information

    Gender Identity

    Description

    Information about the gender that you may identify as.

    Type of personal information

    Special categories of personal information

    Description

    The law and other regulations treat some types of personal information as special. We will only collect and use these if the law allows us to do so:

     

    • Racial or ethnic origin
    • Religious, political or philosophical beliefs
    • Trade union membership
    • Genetic and bio-metric data
    • Health data
    • Information that could identify aspects of your sex life
    • Sexual orientation
    • Criminal records of convictions and offences
    • Allegations of criminal offences.

     

    You can read how we may use special types of personal information in the table ‘How the law protects you’.

    Type of personal information

    Choices

    Description

    Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you or if you prefer large-print formats.

    Type of personal information

    National Identifier

    Description

    A number or code given to you by a government to identify who you are. This may be a National Insurance or social security number, or Tax Identification Number (TIN).

    4. Where we collect personal information from:

    This section lists all the places where we get data that counts as part of your personal information.

    We may collect personal information about you from other Lloyds Banking Group companies and any of these sources:

    Data you give to us

    This covers data that you give, and data provided by people linked with you or your business’s product or service, or people working on your behalf. This could mean a joint account holder, trustee, or fellow company director.

    • When you apply for our products and services
    • When you talk to us on the phone or in branch, including recorded calls and notes we make
    • When you use our websites, mobile device apps, web chat or SignVideo services
    • In emails and letters
    • In insurance claims or other documents
    • In financial reviews and interviews
    • In customer surveys
    • If you take part in our competitions or promotions.

    Data we collect when you use our services

    This covers two things: details about how and where you access our services, and account activity that is shown on your statement.

    • Payment and transaction data
      This includes the amount, frequency, type, location, origin and recipients. If you borrow money, it also includes details of repayments and whether they are made on time and in full.
    • Profile and usage data
      This includes the security details you create and use to connect to our services. It also includes your settings and marketing choices. We also gather data from the devices you use (such as computers and mobile phones) to connect to our internet, mobile and telephone banking services.

      We may also use cookies and similar tracking technologies to collect data. This can be from our websites or mobile apps, and when you receive, open or respond to emails we send you. You can find out more about this in our Cookies policy at Bank of Scotland | Security, Privacy and Cookies | Cookies

    Data from outside organisations

    • Companies that introduce you to us. For example, a price comparison website, a broker, or a store or car dealership offering finance deals through us
    • Financial advisers
    • Credit card providers like Visa and MasterCard
    • Credit reference agencies such as TransUnion, Equifax and Experian
    • Insurers
    • Retailers
    • Social networks and other technology providers. For instance, when you click on one of our ads
    • Fraud prevention agencies
    • Other financial services companies. This could be to fulfil a payment or other service as part of a contract with you, or to help prevent, detect and prosecute unlawful acts and fraudulent behaviour
    • Employers. For instance, to get a reference if you apply for a mortgage
    • Payroll service providers
    • Land agents, such as firms who do property valuations for mortgages
    • Public information sources such as the Electoral Register, Companies House, published media and social networks
    • Products that have a loyalty scheme, agents, suppliers, sub-contractors and advisers

    These can be types of firms we use to help us run accounts and services. They can also be specialist companies who advise us on ways to develop and improve our business.

    • Market researchers

    These firms may get in touch with you on our behalf to ask you for your opinions and feedback. Sometimes these firms will combine what you tell them with data from other sources to study it. They’ll use this to help us understand our customers’ point of view, so we can improve the way we work as a business.

    • Firms providing data services. We receive reports that we use to understand our customers better and look for general patterns and trends
    • Medical professionals. For some insurance products, we may ask your GP or other medical practitioner to send us a report. We will only do this if we get your consent first.
    • Government and law enforcement agencies.

    5. How long we keep your personal information

    This section explains how long we may keep your personal information for and why

    We will keep your personal information for as long as you have a product or are using a service from us, and for up to 10 years after. The reasons we may do this are:

    • To respond to a question or complaint, or to show whether we gave you fair treatment.
    • To study customer data as part of our own internal research.
    • To obey rules that apply to us about keeping records.
    • We may also keep your personal information for longer than 10 years if we archive it for historical purposes or if we can’t delete it for legal, regulatory or technical reasons. For example, we have to hold pension transfer information indefinitely.

      We will only use your personal information for those purposes and will make sure that your privacy is protected.

      6. If you choose not to give personal information

      You can choose not to give us personal information. In this section, we explain the effects this may have.

      We may need to collect personal information by law, or to enter into or fulfil a contract we have with you.

      If you choose not to give us this personal information, it may delay or prevent us from fulfilling our contract with you, or doing what we must do by law. It may also mean that we can’t run your products or services. It could mean we cancel a product or service you have with us.

      We sometimes ask for personal information that is useful, but not required by law or a contract. We will make this clear when we ask for it. You don’t have to give us these extra details, and it won't affect the products or services you have with us.

      7. Cookies and similar tracking technologies

      This section explains how we use data on our websites, apps and emails.

      We may use cookies and similar tracking technologies on our websites and apps, and in emails we send you.

      Cookies

      Cookies are small computer files that get sent to your computer, tablet or mobile device by websites when you visit them. They stay on your device and get sent back to the website they came from when you go there again. Cookies store information about your visits to that website, such as your choices and other details. Some of this data does not contain personal details about you or your business, but it is still protected by this Privacy notice.

      Email tracking

      We track emails to help us improve the communications we send. Small images called pixels within our emails tell us things like whether you opened the email, how many times and the device you used. We may also set a cookie to find out if you clicked any links in the email.

      To find out more about how we use cookies and email tracking, please see our Cookies Policy at Bank of Scotland | Security, Privacy and Cookies | Cookies

       

    How personal information is used

    8. Who we share your personal information with

    We may share your personal information with outside organisations such as credit card providers, insurers or tax authorities. This is so that we can provide you with products and services, run our business, and obey rules that apply to us. Here we list all the types of organisations that we may share your personal information with. 

    Lloyds Banking Group

    We may share your personal information with other companies in Lloyds Banking Group. 

    Authorities

    This means official bodies that include:

    • Central and local government 
    • HM Revenue & Customs, regulators and other tax authorities
    • UK Financial Services Compensation Scheme and other deposit guarantee schemes
    • Law enforcement and fraud prevention agencies

    Banking and financial services

    Outside companies we work with to provide services to you and to run our business.

    • Agents, suppliers, sub-contractors and advisers

    These are types of firms that we use to help us run accounts, policies and services.

    • Credit reference agencies such as TransUnion, Equifax and Experian
    • Someone linked with you or your business’s product or service. 

    This could mean a joint account holder, trustee or fellow company director.

    • Other financial services companies. This can be to fulfil a payment or other service as part of a contract with you; or to help prevent, detect and prosecute unlawful acts and fraudulent behaviour
    • Independent Financial Advisers

    This could be someone who you, your employer, or product owner have chosen to advise you on things like pensions or life assurance.

    • Agents who help us to collect what is owed to us
    • Price comparison websites and similar companies

    We only do so if you buy something from us through such a company. We only share details needed to confirm what you have bought, to fulfil our own contract with the company.

    • Employers. For instance, to confirm your identity if we ask for a mortgage reference
    • Companies you ask us to share your data with

    This is to do with something called Open Banking, which gives you more freedom and control to use your own banking data. It can make it easier for you or your business to shop around for products like credit cards, savings and current accounts.

    • Companies whose shares we hold for you in one of our nominee companies

    This is usually to do with Share Dealing accounts. This is where we hold shares for you in the name of our nominee company, and that company asks us to share details of the underlying shareholder with them.

    Insurers

    We share personal information with insurance industry companies to process claims and help reduce fraud. We do that in these ways:

    • If you apply for insurance through us, we may pass your personal or business details to the insurer.
    • If you apply for insurance with us as the insurer, we may share your personal or business details with reinsurers.
    • If you make an insurance claim, information you give to us or the insurer may be put on a register of claims. This will be shared with other insurers, our agents, suppliers and sub-contractors. In some cases, we may share it with our business partners if you also have a relationship with them.

    Other services and schemes

    These are organisations that we may need to share your personal information with, because of what you can do with the product or service you have with us.

    • If you have a debit, credit or charge card with us, we will share transaction details with companies that help us to provide this service (such as Visa and Mastercard).

    We need to do this to keep your account balance and statements up to date, for example.

    • If you use direct debits, we will share your data with the Direct Debit scheme.
    • If you have a product that has a loyalty scheme, we will share your data with that scheme. 
    • If you have a product with benefits such as travel insurance or discount offers, we will share your data with the benefit providers. We may also share it with other companies involved in how you use the service, such as a private car park operator.
    • If you have a secured loan or mortgage with us, we may share information with other lenders who also hold a charge on the property, such as the other party in a shared ownership scheme.
    • If you or your employer have a product with us that includes extra services or features, such as daily rental vehicles, we will share your data with the providers of those services or features.  
    • If a third-party contacts us about fines, penalties or charges imposed on you, we may share this with your employer, or share your details with these third-parties. 
    • If we carry out driving licence, vehicle or any other checks as part of our products, services or features, we may share information with suppliers and other third-parties needed for us to provide those to you, or your employer.

    General business

    Outside companies we use to provide our services, help grow and improve our business.

    • Companies we have a contractual arrangement, joint venture or agreement with

    This could be a store, a manufacturer or a broker who is offering finance deals or other products, services or features through us. 

    • Organisations that introduce you to us

    This might be a store or car dealership that offers finance deals through us, or a price comparison website.

    • Market researchers

    These firms may get in touch with you on our behalf to ask you for your opinions and feedback. Sometimes these firms will combine what you tell them with data from other sources to study it. They’ll  use this to help us understand our customers’ point of view, so we can improve the way we work as a business.  

    • Advisers who help us to come up with new ways of doing business

    This might be a legal firm, IT supplier or consultancy.

    • Advertisers and technology providers that you use, such as websites you visit, social media, and providers of apps and smart devices
      This is so that:
    • You are only shown marketing we think you might be interested in.
    • You are not shown marketing we think you won’t be interested in.
    • We can try to find new customers who are like you, or have similar interests to yours.

    Learn more about how we use your information to make automated decisions

    Outside companies you may use.

    This could include:

    • Price comparison websites and similar companies

    We only do so if you buy something from us through such a company. We only share details needed to confirm what you have bought, to fulfil our own contract with the company.

    • Third-party payment providers. For example, if you use an app on your phone to pay for something, then we may share payment and transaction data with them

    This includes the amount, type, location, origin and recipients

    Company mergers, takeovers and transfers of products or services 

    We may also share your personal information if the ownership of products or services or the make-up of Lloyds Banking Group changes in the future:

    • We may choose to sell, transfer, or merge parts of our business, or our assets, including products or services. Or we may try to bring other businesses into Lloyds Banking Group.

    This is sometimes called Mergers & Acquisitions or ‘company takeovers’.

    • During any such process, we may share your data with other parties involved. We’ll only do this if they agree to keep your data safe and private. 
    • If the change to our Group happens, then other parties may use your data in the same way as set out in this notice.

    Sharing data that does not say who you are

    We may share or sell some data to other companies outside Lloyds Banking Group, but only when no-one’s identity can be known or found out. One of the ways we can do this is by grouping customers together.

    We do this so we and those other companies can look for general patterns and trends in the data, while keeping the customer identities secure.

    For instance, we might look at customers in a specific location shopping for clothes. We could look at a group of customers by their age group, the area they live in, or their spending habits, such as the average amount spent in one month. But we would not include any data about who these customers are. When we use data this way, we use all the information – including current and historical data – that we hold about you and our other customers.

    We and those other companies do this to learn about the types of customers we each have, how they use our products, and how our products perform for them. We and those other companies may also learn about the markets we each operate in and how our competitors perform. The law says data is not considered to be personal information after customer identities have been securely hidden in this way.

    9. How we work out what marketing you receive

    We use marketing to let you know about products, services and offers that you may want. This section tells you how we decide what marketing to show or send you. It also explains how we work out what you may be interested in.

    When we can use your personal information for marketing

    We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your personal information. It must not conflict unfairly with your own interests.

    How we decide what marketing may interest you

    The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from outside organisations we work with. We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. 

    This is called profiling for marketing purposes.

    You can contact us at any time and ask us to stop using your personal information this way. Please see the ‘Your data privacy rights’ section for more information, and the ‘How to contact us’ section to contact us about this.

    How we send you marketing

    We may show or send you marketing material online (on our own and other websites including social media), in our own and other apps, or by email, mobile phone, post or through smart devices and other digital channels. 

    You can also tell us not to collect data while you are using our websites or mobile apps. If you do, you may still see some marketing, but it may not be tailored to you. See our Cookies policy for details about how we use this data to improve our websites and mobile apps.

    Your marketing choices

    You can tell us to stop sending you marketing at any time. Whatever you choose, we’ll still send you statements and other important information such as changes to your existing products and services. 

    We do not sell the personal information we have about you to outside organisations.

    We may ask you to confirm or update your choices, if you take out any new products or services with us in future. We’ll also ask you to do this if there are changes in the law, regulation or the structure of our business. 

    If you change your mind, you can contact us to update your choices at any time. Please see the ‘Your data privacy rights’ section for more information, and the ‘How to contact us’ section to contact us about this.

    10. How we use your personal information to make automated decisions

    Here we tell you how we use automated systems to make decisions about you and your money. We also explain your right to challenge decisions made this way.

    We sometimes use systems to make automated decisions about you or your business. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. Automated decisions can affect the products, services or features we may offer you now or in the future, or the price we charge for them. They are based on personal information that we have or that we are allowed to collect from others.

    Here are the types of automated decision we make:

    Pricing

    We may decide what to charge for some products and services based on what we know. For instance, if you use our online mortgage calculator, it will use the personal financial details you put in to estimate the kind of mortgage we may offer you. If you apply for insurance, we will compare what you tell us with other records to work out how likely you are to make a claim. This will help us to decide whether to offer you the product and what price to charge you.

    Tailoring products and services

    The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from outside organisations we work with.

    We study this to form a view on what we think you may do, want, or need. This is how we decide which products, services and offers may be relevant for you. We use this information to place you in groups with similar customers. These are called customer segments. We use these to study and learn about our customers’ needs, and to make decisions based on what we learn. This is called profiling.

    Profiling helps us to design products, services and offers for different customer segments, and to manage our relationships with them. It also helps us tailor what individuals see on our own and other websites and mobile apps, including social media. 

    We also use customer segments from outside companies we work with, such as social networks. We ask them for groups of people who are similar to you, or have interests that are like yours in some ways. These companies help us look for new customers who may be interested in products, services or offers that our existing customers are interested in. 

    Detecting fraud

    We use your personal information to help decide if your personal or business accounts may be being used for fraud or money-laundering. We may detect that an account is being used in ways that fraudsters work. Or we may notice that an account is being used in a way that is unusual for you or your business. If we think there is a risk of fraud, we may stop activity on the accounts or refuse access to them.

    Opening accounts

    When you open an account with us, we check that the product or service is relevant for you, based on what we know. We also check that you or your business meet the conditions needed to open the account. This may include checking age, residency, nationality or financial position. It may mean we can’t offer you the account you want.

    Approving credit

    We use a system to decide whether to lend money to you or your business, when you apply for credit such as a loan or credit card. This is called credit scoring. It uses past data to assess how you’re likely to act while paying back any money you borrow. This includes data about similar accounts you may have had before. 

    Credit scoring uses data from three sources:

    • Your application form
    • Credit reference agencies
    • Data we may already hold.

    It gives an overall assessment based on this. Banks and other lenders use this to help us make responsible lending decisions that are fair and informed. 

    Credit scoring methods are tested regularly to make sure they are fair and unbiased. 

    This credit score can determine whether we will give you credit or allow you to take another product or service. 

    Your rights

    You can object to an automated decision we have made and ask that a person reviews it. 

    If you want to know more about these rights, please see the ‘Your data privacy rights’ section for more information, and the ‘How to contact us’ section to contact us about this

    11. Credit Reference Agencies (CRAs)

    This section explains how we work with outside companies to decide whether to lend you money through products like credit cards or loans. It also explains how we manage our products during your relationship with us. It explains what we do and why we do it.

    We carry out credit and identity checks when you apply for a product or services for you or your business. We may use Credit Reference Agencies to help us with this. 

    We will go on sharing your personal information with CRAs for the duration of your relationship with us. From time to time, we may also search information that the CRAs have to help us manage your accounts. 

    We will share your personal information with CRAs and they will give us information about you. The data we exchange can include:

    • Name, address and date of birth
    • Credit application
    • Details of any shared credit
    • Financial situation and history
    • Fraud prevention information 

    We’ll use this data to:

    • Assess whether you or your business is able to afford to make repayments
    • Make sure what you’ve told us is true, correct and up to date
    • Help detect and prevent financial crime
    • Manage your accounts with us
    • Trace and recover debts
    • Make sure any offers are relevant for you.

    This will include details of money going into the account, and the account balance. If you borrow, it will also include details of your repayments, and whether you repay in full and on time. We will also tell the CRAs when you settle your accounts with us. The CRAs may give this information to other organisations that want to check your credit status.

    When we ask CRAs about you or your business, they will note it on your credit file. This is called a credit search. Other lenders may see this and we may see credit searches from other lenders.

    If you apply for a product with someone else, we will link your records with theirs. We’ll do the same if you tell us you have a spouse, partner or civil partner – or that you are in business with other partners or directors. 

    You should tell them about this before you apply for a product or service. It’s important that they know your records will be linked together, and that credit searches may be made on them.

    CRAs will also link your records together. These links will stay on your files unless one of you asks the CRAs to break the link. You’ll normally need to give proof that you no longer have a financial link with each other.

    You can find out more about the CRAs on their websites, in the Credit Reference Agency Information Notice (CRAIN). This includes details about:

    • Who they are
    • Their role as fraud prevention agencies
    • The data they hold and how they use it
    • How they share personal information
    • How long they can keep data
    • Your data protection rights.

    Here are links to the information notice for each of the three main Credit Reference Agencies:

    TransUnion: www.transunion.co.uk/crain or call 0330 024 7574
    Equifax: www.equifax.co.uk/crain or call 0333 321 4043 or 0800 014 2955
    Experian: www.experian.co.uk/crain or call 0344 481 0800 or 0800 013 8888

    We use these agencies mainly with UK, Isle of Man or EEA products and customers. For non-UK, Isle of Man or EEA products and customers, we may not use these agencies. We may instead use other regional CRAs. Please see the ‘How to contact us’ section if you’d like to speak to us about this.

    12. Fraud Prevention Agencies (FPAs)

    This section deals with information we share outside our group to help fight financial crime. This includes crimes such as fraud, money-laundering and terrorist financing.

    We may need to confirm your identity before we provide products or services to you or your business. This may include carrying out fraud checks at the point of sale.

    Once you have become a customer of ours, we will share your personal information as needed to help combat fraud and other financial crime. The organisations we share data with are:

    • Registered Fraud Prevention Agencies
    • Other agencies and bodies acting for the same purpose
    • Industry databases used for this purpose
    • Insurers

    Throughout our relationship with you, we and these organisations exchange data to help prevent, deter, detect and investigate fraud and money-laundering.

    We and these organisations can’t use your personal information unless we have a proper reason to do so. It must be needed either for us to obey the law, or for a ‘legitimate interest’.

    When we have a business or commercial reason of our own to use your personal information, this is called a ‘legitimate interest’. We will tell you what that is, if we are going to rely on it as the reason for using your personal information. Even then, it must not unfairly go against your interests. 

    We will use the personal information to:

    • Confirm identities
    • Help prevent fraud and/or money-laundering
    • Fulfil any contracts you or your business has with us.

    We or an FPA may allow law enforcement agencies to access your personal information. This is to support their duty to prevent, detect, investigate and prosecute crime.

    These other organisations can keep personal information for different lengths of time, up to six years.

    The information we use

    These are some of the kinds of personal information that we use:

    • Name
    • Date of birth
    • Residential address
    • History of where you have lived
    • Contact details, such as email addresses and phone numbers
    • Financial data
    • Whether you have been a victim of fraud
    • Data about insurance claims you have made
    • Data about your or your business’s products or services
    • Employment details
    • Vehicle details
    • Data that identifies computers or other devices you use to connect to the internet. This includes your Internet Protocol (IP) address.

    Automated decisions for fraud prevention

    The information we have for you or your business is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.

    We and other organisations acting to prevent fraud may process your personal information in systems that look for fraud by studying patterns in the data. We may find that an account or policy is being used in ways that fraudsters work. Or we may notice that an account is being used in a way that is unusual for you or your business. Either of these could indicate a risk of fraud or money-laundering against a customer, the bank or the insurer.

    How this can affect you

    If we or an FPA decide there is a risk of fraud, we may stop activity on the accounts or block access to them. FPAs and cross-industry organisations may also keep a record of the risk that you or your business may pose.

    This may result in other organisations refusing to provide you with products or services, or to employ you.

    Data transfers out of the UK, Isle of Man, Channel Islands and EEA

    FPAs and other organisations we share data with for these purposes may send personal information to countries outside the UK, Isle of Man, Channel Islands and European Economic Area (‘EEA’). When they do, there will be a contract in place to make sure the recipient protects the data to the same standard as the EEA. This may include following international frameworks for making data sharing secure.

    Here is the web page for the information notice of the main Fraud Prevention Agency we use:

    CIFAS - https://www.cifas.org.uk/fpn

    13. Sending data outside the UK, Isle of Man, Channel Islands and EEA

    This section tells you about the safeguards that keep your personal information safe and private, if it is sent outside the UK, Isle of Man, Channel Islands and EEA.

    We will only send your data outside of the UK, Isle of Man, Channel Islands and European Economic Area (‘EEA’) to:

    • Follow your instructions.

    For example, if you book a hotel in Australia with your Lloyds Banking Group card, we’ll send the details necessary to fulfil that payment to the hotel’s bank.

    • Comply with a legal duty.

    For example, we share information about US citizens with the US tax authority.

    • Work with our suppliers who help us to run your accounts and services.

    If we do transfer your personal information outside the UK, Isle of Man, Channel Islands and EEA to our suppliers, we will make sure it’s protected to the same extent as in the UK, Isle of Man, Channel Islands and EEA. We’ll use one of these safeguards.

    • Transfer it to a non-EEA country with privacy laws that give the same protection as the UK, Isle of Man, Channel Islands and EEA. Learn more on the European Commission Justice website.
    • Put in place a contract with the recipient that means they must protect it to the same standards as the UK, Isle of Man, Channel Islands and EEA. Read more about this on the European Commission Justice website.

    The control you have

    14. Your data privacy rights

    This section explains your data privacy rights and how to contact us about them.

    You have several rights around use of your personal information. Following is a list of these rights, including a description and, if applicable, how to contact us about them. These rights do not apply in all scenarios.

    The right to be informed

    You have the right to be informed about the collection and use of your personal information. This means that we should provide you with details of how we use your personal information. This Data Privacy Notice is an example of this.

    The right of access

    You have the right to access a copy of your personal information, referred to as a Subject Access Request (SAR). Please see the ‘How to get a copy of your personal information’ instructions in the ‘How to contact us’ section.

    The right to rectification

    You have the right to question any information we have about you that you think is incorrect. We’ll take reasonable steps to check this for you and correct it. Please visit one of our branches, or see the ‘How to contact us’ section if you want to do this.

    The right to erasure

    You have the right to have your personal information deleted or removed if there is no reason for us to keep it. This is also known as ‘the right to be forgotten’. There may be legal or other official reasons why we need to keep or use your personal information. Please see the ‘How to contact us’ section if you think we shouldn’t be using it.

    The right to restrict processing

    You have the right to restrict processing of your personal information. This means it can only be used for certain things, such as legal claims or to exercise legal rights.

    You can ask us to do so if your personal information is not accurate, has been used unlawfully, is not relevant anymore, or if you have already asked us to stop using your personal information but you are waiting for us to tell you if we are allowed to keep on using it. If we do restrict your personal information in this way, we won’t use or share it in other ways while it is restricted. Please see the ‘How to contact us’ section to do this.

    The right to data portability

    You have the right to get certain personal information from us as a digital file. This means you can keep and use it yourself, and give it to other organisations if you choose to. If you want, we will give it to you in an electronic format that can be easily re-used, or you can ask us to pass it on to other organisations for you. Please see the ‘How to contact us’ section to do this.

    The right to object

    You have the right to object to us keeping or using your personal information. There may be legal or other official reasons why we need to keep or use your personal information. Please see the ‘How to contact us’ section if you think that we shouldn’t be using it.

    Rights in relation to automated decision making and profiling

    You have rights around automated decision making and profiling. Automated decision making means a decision made solely by automated means, without any human involvement. Profiling means the automated processing of your personal information to evaluate certain things about you. You have the right to information about these kinds of processing, and the right to ask for human intervention or to challenge an automated decision.

    You can do this when an automated decision is made about you, or you can see the ‘How to contact us’ section to speak to us about this. Please see the ‘How we work out what marketing you receive’ section for more information on profiling, and see the ‘How we use your information to make automated decisions’ section for more information on automated decision making.

    The right to withdraw consent

    You have the right to withdraw your consent for us to use your personal information at any time. This will only affect the way we use personal information when our reason for doing so is that we have your consent. If you withdraw your consent, we may not be able to provide certain products or services to you.

    If this is so, we will tell you. You can manage your preferences for activities like marketing in a few ways. Use your internet or mobile banking applications, visit one of our branches, or see the ‘How to contact us’ section to speak to us about this.

    15. How to contact us

    This section gives details of how to contact us about how we use your personal information. It also shows you where you can get in touch with the government regulator.

    Contacting us about your data privacy rights or how your personal data is used

    If you have any questions, want more details about how we use your personal information, or would like to speak to us about one of your data privacy rights, you can call us on 0345 721 3141 (+44 1313 374218 from outside the UK)

    We may monitor or record your calls. Lines are open from 8am to 8pm, seven days a week.

    If you have a hearing or speech impairment you can also call us using Relay UK. If you use a textphone, just add 18001 before the number you're calling. On a smartphone, tablet or computer, you can call through the Relay UK app. There's more information on the Relay UK help pages

    If you’re Deaf and a BSL user, you can talk to us live through a BSL interpreter online with our BSL SignVideo service.

    If you want a copy of your personal information

    To get a copy of all the personal information we hold about you, fill in this form

    or write to us at this address:

    Data Subject Access Request Team (C41)
    Charlton Place
    Charlton Road
    Andover
    Hants
    SP10 1RE

    If you would like to contact our Group Data Protection Officer

    You can contact our Group Data Protection Officer by writing to the following address:

    LBG Data Protection Officer

    Lloyds Banking Group

    PO BOX 548

    Leeds

    LS1 1WU

    If you are unhappy with how we have used your personal information

    If you are unhappy with how we have used your personal information, you can contact us using our secure online contact form.

    Or you can call us on 0345 606 11 88 or +44 (0) 113 292 0805 from outside the UK, Monday to Friday, 8am to 9pm (Closed weekends and English Bank Holidays). Calls may be monitored or recorded.

    If you are not happy with the outcome of a complaint

    You also have the right to complain to the regulator, and to lodge an appeal if you’re not happy with the outcome of a complaint.

    In the UK this is the Information Commissioner’s Office. Find out on their website how to report a concern.

    In Jersey, please contact the Office of the Information Commissioner

    In Guernsey, please contact the Office of the Data Protection Commissioner

    In Isle of Man, please contact the Information Commissioner

    Download a copy of this information (PDF, 152 KB)

    Version Control

    Last updated: March 2023

  • How safe are my assets?

    Your stock and cash are safe as there are two layers of protection; segregation of assets and the Financial Services Compensation Scheme (FSCS).

    Customer assets are segregated from the firm’s assets and so would be available to be returned to you in the unlikely event that we were to cease trading. In the extremely unlikely event of this segregation failing then you would be able to claim under the FSCS up to a value of £85,000.

    Find out more about how we keep your assets safe (PDF, 40 KB)

    Security of customers' assets - Segregation

    Stock - all customer stock held by us is registered into the name of a nominee company controlled by us. This is a non-trading company and the record of accounts clearly identifies those stocks as being held on behalf of customers.

    Cash - all customer money is held in bank accounts specifically designated as holding client money. This clearly distinguishes client money accounts from those accounts maintained by us for our own money.

    This means that in the event of our insolvency customer stock and cash would be ring-fenced. The administrative receiver, who would need to be approved by the Financial Conduct Authority, would be prevented from distributing the assets from these accounts to anyone other than the customers to whom it belonged.

    Financial Services Compensation Scheme (FSCS)

    Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). For further information about the compensation provided by the FSCS, refer to the FSCS website at www.fscs.org.uk/. You can also visit our Financial Services Compensation Scheme page for more details. Customers categorised as a retail client may be able to make a claim on this scheme if we default in our obligations to them. Compensation of up to 100% of the first £85,000 of assets held is available to eligible claimants.

    This limit is applied to the aggregated total of any stock or cash held across the following brands which we administer:

    • Bank of Scotland Share Dealing
    • Halifax Share Dealing
    • Lloyds Bank Direct Investments
    • IWeb Share Dealing

    For example, if you held an account with Bank of Scotland Share Dealing plus an account with IWeb Share Dealing, your holdings in both accounts would be aggregated together for the purposes of eligibility for the FSCS.

    If you ask, we will send you a summary of your rights under the Financial Services Compensation Scheme. Further information can also be obtained from https://www.fscs.org.uk/.

  • We factor in a number of criteria, including; price; speed; likelihood of execution; likelihood of settlement; costs; size; plus other factors that are relevant to the deal.

    We consider price and speed as the two primary factors, when we execute your orders.

    To give you the most protection we treat all our customers in the same way.

    For information on our policy that outlines how we execute your orders, please see the current Order Execution Policy (PDF, 50 KB).

  • We conduct target market checks for all of the assets on the Bank of Scotland Share Dealing platform in accordance with MiFID II requirements.

    Our target market is:

    Assets compatible with distribution to retail clients on an execution only basis when non-complex.

    Assets not compatible with this definition will not be included in the asset universe. This includes those assets targeted:

    • only at professional or eligible counterparty clients;
    • only at advisory or discretionary managed services;
    • derivative instruments where the client can lose more than they originally invested.

    We primarily use the EMT (European MiFID Template) and the KIID/KID (Key Investor Information Document/ Key Information Document) to provide us with target market information and have not knowingly onboarded assets that are outside this.

    Details of the funds we offer can be found in the Research Centre

  • We regularly review data from investment managers to make sure the funds they offer continue to meet internal and regulatory standards.

    Any managers declaring that their investments fall below the standard may have them removed from sale, until they improve. You will still be able to hold any existing investments you have already bought.

    What is a Value Assessment?

    The Financial Conduct Authority (FCA) who regulate investments in the UK have rules for investment managers to make sure the service they provide offers good value.

    This includes a requirement to produce a ‘value assessment’, which can include measures such as:

    Quality of service – how good the investment managers customer service is

    Fund performance – how well the fund has performed compared to its objectives and to similar investments

    Cost of funds – whether the fees charged are reasonable considering the expenses of managing the investment

    Comparable market rates – whether the investment costs are in line with other providers

    Economies of scale – whether the investment is managed efficiently and any savings are passed onto customers

    Comparable services – how the management charges compare to similar services

    Unit classes – whether there is a cheaper version of this investment available

    Most importantly the investment manager should state whether their fund provides value overall. If an investment manager tells us their fund is not providing value, then we may remove it from sale while action is taken by them.

    How do I know how my investment is rated?

    Each investment manager will show this on their website or you can contact them by email/telephone/letter to request Value Assessment information

    My investment has been removed from sale. Should I sell my holding?

    We are not able to give personal investment advice but we recommend you ask your investment manager for information before you make your decision. Please bear in mind your personal tax circumstances.

    If you would like personal advice you can find an advisor to help you at www.pimfa.co.uk

    Will the Value Assessment change?

    Value assessments are part of a regular continuing review process so it is quite possible that assessment ratings could change in the future. You can check on your investment by going to the investment manager’s website

     

  • Introduction

    HSDL is subject to the public disclosures requirements under the Investment Firm Prudential Regime (IFPR) as defined under the FCA’s prudential handbook, MIFIDPRU.

    Basis of disclosure

    HSDL undertakes activities within the scope of the UK Markets in Financial Instruments Directive (MiFID) and is therefore subject to the prudential requirements of the IFPR contained in the FCA’s MIFIDPRU Handbook. HSDL is required to publish disclosures in accordance with the provisions outlined in Chapter 8.

    Frequency of disclosure

    HSDL makes available its disclosures on an annual basis and a standalone copy of these disclosures is located on the Lloyds Banking Group plc website: https://www.lloydsbankinggroup.com/investors/financial-downloads.html

    To locate the disclosures for HSDL please select “Other Subsidiaries” from the Company drop down list and the year that is required. The web page will contain a number of LBG subsidiaries listed alphabetically. Please note that HSDL  first became subject to the MIFIDPRU disclosure requirements from 31st December 2022, so there are no records earlier than this date.

    All calculations are determined in line with HSDL’s financial year end reference date 31st December.

  • About us

    Bank of Scotland Share Dealing is an online broker, allowing customers to buy and sell shares in UK and international listed companies across a range of markets. The Bank of Scotland service is operated by Halifax Share Dealing Limited (‘HSDL’ or the ’Company’).

    HSDL has been operating since 1997, when it was initially set up to support the flotation of the Halifax Building Society.

    Corporate governance

    HSDL is the core business stockbroking arm, and a wholly owned subsidiary of, Lloyds Banking Group plc (the ‘Group’) and is authorised and regulated by the Financial Conduct Authority as an investment firm. As an independent subsidiary of the Group, HSDL has its own board of directors and governance structure.

    The board of directors

    HSDL is led by a Board comprising an intragroup Non-Executive Chair, internal (to Group) Non-Executive Directors and Executive Directors. The Board is collectively responsible for the long term success of the company. It achieves this by setting the strategy and overseeing delivery against it, establishing the culture, values and standards of the business, setting risk appetite and ensuring that the business manages risk effectively, monitoring financial performance and reporting and ensuring that appropriate and effective succession planning arrangements are in place.

    The Board has delegated to management the power to make decisions on operational matters, including those relating to capital, liquidity and market risk, within an agreed framework.

    The roles of the Chair and the Board and its governance arrangements, including the schedule of matters specifically reserved to the Board for decision, are reviewed annually.

    Directorships held by members of the management body

    Name

    Position

    within HSDL

    Number of directorships

    outside HSDL*

    Name

    Donald MacKechnie

    Positionwithin HSDL

    Chair of HSDL 

    Number of directorshipsoutside HSDL*

    0

    Name

    Jonathan Anderson

    Positionwithin HSDL

    Independent Non-Executive Director

    Number of directorshipsoutside HSDL*

    1

    Name

    Paul MacMahon

    Positionwithin HSDL

    Independent Non-Executive Director and Chair of HSDL Risk Committee

    Number of directorshipsoutside HSDL*

    1

    Name

    Mark Skinner

    Positionwithin HSDL

    Independent Non-Executive Director and Chair of HSDL Audit Committee

    Number of directorshipsoutside HSDL*

    3

    Name

    Jackie Leiper

    Positionwithin HSDL

    Executive Director

    Number of directorshipsoutside HSDL*

    1

    Name

    Scott Guild

    Positionwithin HSDL

    Executive Director

    Number of directorshipsoutside HSDL*

    0

    Name

    Manuel Pardavila-Gonzalez

    Positionwithin HSDL

    Executive Director

    Number of directorshipsoutside HSDL*

    0

    * Excluding those within Lloyds Banking Group or in organisations not pursuing commercial objectives

     

    Appointment and induction of directors

    Directors are appointed by the Board or by the shareholder in accordance with the Group’s internal governance processes applicable to subsidiary companies.

    All new directors (both Executive and Non-Executive) are offered an induction session prior to their appointment dealing with their duties and responsibilities, and setting out what is expected of them in their role as a director. In addition, regular training and information sessions on specific topics of interest / relevance are made available to directors on an ongoing basis, delivered by both internal Group personnel and external third parties.

    Board committee

    The Board is supported by its Risk Committee, which makes recommendations to the Board on matters delegated to it, in particular in relation to internal control, risk, financial reporting and governance. This enables the Board to spend a greater proportion of its time on strategic, forward looking agenda items. The Risk Committee is chaired by an experienced Chair. The Committee Chair reports to the Board on the activities of the Committee at each Board meeting. The Firm is not required to set up a management body risk committee under MIFIDPRU rule 7.3.1R, but has chosen to do so.

    The Terms of Reference for the Board’s Risk Committee can be found below.

    Board diversity

    The Board places great emphasis on ensuring that its membership reflects diversity in its broadest sense. Consideration is given to the combination of demographics, skills, experience, race, age, gender, educational and professional background, and other relevant personal attributes on the Board to provide the range of perspectives, insights and challenge needed for good decision making. Board membership is approved in accordance with the strategy, business plan, policies and governance framework set by the Lloyds Banking Group. 

    New appointments are made on merit, taking account of the specific skills and experience, independence and knowledge needed to ensure a rounded Board and the diversity benefits each candidate can bring to the overall Board composition.

    HSDL is working towards the ambition set in the Lloyds Board Diversity Policy with further details available in the board diversity policy.

    Board effectiveness

    The Chair of the Board leads a rolling review of the Board’s effectiveness and that of its Committees and individual Directors. The evaluation process provides an opportunity to consider ways of identifying greater efficiencies, maximising strengths and highlighting areas for further development and improvement.

    Role of the board

    There are certain matters which are reserved exclusively for the Board (‘Matters Reserved for the Board’) as set out below. The Board will approve these matters in accordance with the strategy, business plan, policies and governance framework set by the Group.

    1. Strategy and management

    1. Strategy and management

    1. Strategy and management

    1.1

    Responsibility for the overall leadership of the Company and setting the Company’s values and standards.

    1. Strategy and management

    1.2

    Approval of the Company’s strategic aims and objectives.

    1. Strategy and management

    1.3

    Approval of the annual operating and capital expenditure budgets and any material changes to them.

    1. Strategy and management

    1.4

    Oversight of the Company’s operations ensuring:

    • Competent and prudent management
    • Sound planning
    • Maintenance of sound management and internal control systems
    • Adequate accounting and other records
    • Compliance with statutory and regulatory obligations

    1. Strategy and management

    1.5

    Review of performance in the light of the Company’s strategic aims, objectives, business plans and budgets and ensuring that any necessary corrective action is taken.

    1. Strategy and management

    1.6

    Extension of the Company’s activities into new business.

    1. Strategy and management

    1.7

    Any decision to cease to operate all or any material part of the Company’s business.

    2. Structure and capital

    2. Structure and capital

    2. Structure and capital

    2.1

    Changes relating to the Company’s capital structure.

    2. Structure and capital

    2.2

    Major changes to the Company’s corporate structure.

    2. Structure and capital

    2.3

    Changes to the Company’s management and control structure.

    3. Financial reporting and controls

    3. Financial reporting and controls

    3. Financial reporting and controls

    3.1

    Approval of interim and annual financial statements.

    3. Financial reporting and controls

    3.2

    Approval of any interim and final dividends.

    3. Financial reporting and controls

    3.3

    Approval of the Annual Report & Accounts.

    3. Financial reporting and controls

    3.4

    Approval of any significant change in accounting policies or practices.

    4. Board membership, board committees and corporate governance

    4. Board membership, board committees and corporate governance

    4. Board membership, board committees and corporate governance

    4.1

    Determining Board structure, size and composition, including appointments and removals.

    4. Board membership, board committees and corporate governance

    4.2

    Ensuring adequate succession planning for the Board so as to maintain an appropriate balance of skills and experience.

    4. Board membership, board committees and corporate governance

    4.3

    Selection of chair of the Board.

    4. Board membership, board committees and corporate governance

    4.4

    Approval of the high level Board delegations, including the matters reserved to the Board.

    4. Board membership, board committees and corporate governance

    4.5

    Membership and chair of Board committees.

    4. Board membership, board committees and corporate governance

    4.6

    Approval of Board committee terms of reference.

    4. Board membership, board committees and corporate governance

    4.7

    Appointment and removal of the company secretary.

    4. Board membership, board committees and corporate governance

    4.8

    Appointments to Boards of subsidiaries.

    4. Board membership, board committees and corporate governance

    4.9

    Authorising conflicts of interest.

    5. Delegation of authority

    5. Delegation of authority

    5. Delegation of authority

    5.1

    Approval of the delegated levels of authority.

    5. Delegation of authority

    5.2

    Establishing Board committees and approving their terms of reference.

    5. Delegation of authority

    5.3

    Receiving reports from Board committees on their activities.

    5. Delegation of authority

    5.4

    Putting in place appropriate levels of signing authorities on behalf of the Company and approving appropriate Powers of Attorney.

    6. Risk management and corporate governance

    6. Risk management and corporate governance

    6. Risk management and corporate governance

    6.1

    Ensuring the Company manages risk effectively by:-

    (a) approving the Company’s risk appetite (the extent and categories of risk which the Board regards as acceptable for the Company to bear);
    (b) approving the Company’s risk management framework; and
    (c) monitoring the Company’s aggregate risk exposures and risk/return.

    6. Risk management and corporate governance

    6.2

    Ensuring that the executive management of the Company:

    (a) establishes and maintains appropriate systems to plan and control business operations and risks and to comply with relevant legislation and regulations; and
    (b) provides regular and sufficient information to the Board to enable it to discharge its monitoring duties in relation to these matters.

    6. Risk management and corporate governance

    6.3

    Undertaking a rigorous annual review of its own performance, that of its committees and individual directors, and the division of responsibilities.

    6. Risk management and corporate governance

    6.4

    Review of the company’s overall corporate governance requirements.

    7. Contracts & agreements

    7. Contracts & agreements

    7. Contracts & agreements

    7.1

    Approval of new contracts where the cost impact of the lifetime value exceeds £1m and existing contracts where the cost impact exceeds £1m.

    7. Contracts & agreements

    7.2

    Approval of any contract outside the normal course of business, which exposes the Company or one of its subsidiary companies to unlimited legal liability.

    8. Other matters

    8. Other Matters

    8. Other Matters

    8.1

    Adoption of applicable Lloyds Banking Group Principles, Policies and Procedures.

    Board committees

    Terms of Reference (PDF, 135 KB)

    Risk committee

    Committee Chair
    Paul MacMahon

    Audit committee

    Committee Chair
    Mark Skinner

    Terms of reference

    Remuneration, Nomination and Audit Committees are held at Group (parent entity) level. Visit the Group website for further details.

    Memorandum & articles of association

    Memorandum and articles of association (PDF, 159 KB) of Halifax Share Dealing Limited.

  • Find out how we protect you and how to keep yourself safe online.

    Using your debit card online

    What is 3D Secure authentication and how does it work?

    3D Secure authentication is a system backed by major card providers and is designed to protect you during online transactions by checking that it’s really you. For example, you may need to enter a passcode your debit card provider sends to your mobile phone when you’re funding  your account. Or, you may need to log into your bank’s App on a device you’ve registered with them as ‘trusted’. If you aren’t able to access an App or don’t have a mobile phone, then you can also receive passcodes on your landline.

    What are the benefits?

    The additional checks have been designed to protect you from online fraud by checking that it’s really you. You may have already seen these extra security checks if you’ve shopped or banked online recently.

    Make sure your debit card provider has your latest phone numbers

    So you’re ready for these changes and can add money to your account, please check and make sure your debit card provider has your latest phone numbers. Providing them with both your mobile and landline numbers, if you have them, means you’ll always be able to fund your account even if you’re on the move. If your debit card provider has a mobile banking app you should be able to add or update your phone numbers yourself. 

    You can check which debit card you have linked to your Share Dealing account, by logging in and going to ‘Account Management’. 

     

  • If you would like to make a complaint you can do so by completing this online form.

Bank of Scotland Share Dealing Service is operated by Halifax Share Dealing Limited. Registered in England and Wales No. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire HX1 2RG. Authorised and regulated by the Financial Conduct Authority under registration number 183332. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.