(Mon-Fri 8am-6pm, Sat 9am-12.30pm)
(Mon-Fri 8am-5pm, Sat 9.30am-12.30pm. Closed Sundays and English Bank Holidays)
(Stakeholder Pension Plan and Guaranteed Investment Plan)
(Mon-Fri 8am-6pm, Sat 9am-1pm)
(Bank of Scotland Self-Select Stocks & Shares ISA and Junior ISA)
(Mon-Fri 8am-9pm, Sat 9.30am-12.30pm. Closed Sundays and English Bank Holidays)
Calls may be monitored or recorded.
If you want to make a complaint, please call us on one of the numbers above. Or alternatively, choose the complaint option on our online comments, queries and complaints form. The form shouldn't take you too long to complete and one of our colleagues will call you back as soon as possible.
We will strive to resolve your complaint to your satisfaction. However, if you are not happy with how your complaint is resolved, you may be able to ask the Financial Ombudsman Service to look at your case for free. They can be contacted at firstname.lastname@example.org, via the Financial Ombudsman Service website or on 0800 023 4567. Alternatively, they can be contacted in writing at Exchange Tower, London, E14 9SR.
If you purchased your investment online, you can also complain through the European dispute resolution platform. You can do this through the Your Europe Portal (you will leave the Bank of Scotland website).
The value of an investment can fall as well as rise, and you may get back less than you invest. If you are not sure about investing, seek independent advice.
You can take advantage of a range of financial advice and planning solutions if you have at least £100,000 of savings, investments and/or personal pensions or a sole income of at least £100,000 per annum.