Frequently asked questions

What is the difference between a cash ISA and a stocks and shares ISA?
A cash ISA is a tax-free savings account, while a stocks and shares ISA is a tax-efficient investment product. No personal Income Tax or Capital Gains Tax is payable on either type of ISA. Each tax year, HM Treasury set a contribution limit which will cover contributions to all ISA types.

What is a KIID?
A KIID stands for Key Investor Information Document. These documents contain all the important information you’ll need before investing in a fund, such as its objectives and policy, risk and reward profile, costs and charges, and past performance.

How can I check the performance of my investment?
Visit our existing customers section to find your investment and the latest fund prices. Or, call our helpline on 0345 835 7375 (Mon-Fri 8:30am-6pm, Sat 9am-12:30pm).

How can I top up my investment?
If you’d like to top up your investment that you bought before April 2014, please call us on 0345 835 7375 (Mon-Fri 8:30am-6pm, Sat 9am-12:30pm).

If your investment is in one of our managed funds that you bought online after April 2014, you can top up by signing into your account online.

How can I transfer money into an Investment ISA from another ISA?
It is really simple to transfer money into our Investment ISA. Simply select the ‘ISA Transfer’ option during your application for your Bank of Scotland Online Investments ISA, and you will be prompted to complete the online transfer form.

Do you offer advice on investments?
If you have at least £100,000 of savings and investments, or a sole income of at least £100,000 per annum, you can take advantage of financial advice. Where appropriate, this may include advice on a range of financial planning solutions to help you develop a financial strategy that aims to meet your needs. A charge will apply for this service.

If you are not eligible for financial advice you can obtain further information and guidance from the Money Advice Service. You can also find details of your nearest independent financial adviser.

How do I start investing in one of your online managed funds?
If you are already a Bank of Scotland customer and are registered online, log in to your Internet Banking account. You’ll then be able to find further details on our managed fund range and you will be able to invest.

If you don’t already have an account with us, you’ll need to open a Bank of Scotland account with Internet Banking facilities before investing. Our savings accounts can be opened online with a minimum deposit of as little as £1.

What should I do if I can’t see a valuation of my investment online?
If you’re not able to find a valuation of your investment online, please call our helpline on 0345 835 7375 (Mon-Fri 8:30am-6pm, Sat 9am-12:30pm)

If you can't see your Bank of Scotland Online Investments account online, please call us on 0345 835 5727.

Understand the risks


Please remember that the value of an investment and the income from it can go down as well as up and you may get back less than you invested.

If you are in any doubt about making your own investment decisions we recommend you seek advice from a suitably qualified financial adviser.