If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Changing Your Details

Changing your address

To change the address we hold for your loan, please print off and complete our 'change of details' form on our Help Centre 'Change Your address' page and take the completed form to your local branch.