If you provided your mobile number, we’ll respond back within 3-5 working days via text message to confirm if your payment holiday has been approved.
If you didn’t provide a mobile number, we will write to the address we hold for you within 6-10 working days.
Please do not cancel any future payments until you have received either a text message or letter of confirmation.
We will confirm your new payment amount in writing prior to any payments being taken following the payment holiday.
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