Restart a cancelled Direct Debit
If you cancelled a Direct Debit payment to your mortgage account, this form is the quickest way to ask us to restart your payments.
What you need to know
- Your Direct Debit payments will continue to use the same bank account details and payment date as before.
- If you’re restarting payments after taking a mortgage payment holiday, you should remember that the amount you pay each month may be higher than before your payment holiday.
- We’ll contact you to let you know we’ve restarted your Direct Debit payments - we’ll send you a letter to confirm that we’re ready to start taking your payments again.
If you’d like to change any of the details on your Direct Debit, or would like to set up a new one, you should call us and speak to an adviser. Please remember though that our lines are much busier than usual so it may take a while for us to answer your call.
If your next mortgage payment is due in the next 14 days, your Direct Debit may not start again until the following month. If you don’t know when your next payment is due, you could check a statement of the account you use to pay your Direct Debit.
In the meantime you'll be able to make one-off payments.
If you are a Mortgage Plus customer this will reinstate both parts of your payment.
How we process your personal information
Your personal information will be held by Bank of Scotland Plc, which trades as Birmingham Midshires, part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com. It is important that you understand how the personal information you give us will be used. Therefore, we strongly advise that you read our full privacy notice, which you can find at www.bmsolutions.co.uk/privacy/ or you can ask us for a copy. If you have any questions or require more information about how we use your personal information please contact us.