Coronavirus support

As the impact of Coronavirus is felt across the UK, you may be worried about how it could affect you and your home. Your peace of mind is still our top priority.

We are no longer offering new payment holidays because of coronavirus, we have other support we can offer you. If you are currently taking a payment holiday you may be able to extend it.

If your mortgage account starts with a 10 or a 70, find out more here.

If you have an account number that starts with anything else call us on 0345 603 1136.

If you're taking a break from your mortgage payments, you might be wondering what happens when your payment holiday ends.

While you're on your payment holiday, you don't need to do anything. We'll write to you before it ends to let you know:

  • Your new monthly payment amount. This will be higher than before your payment holiday, to cover the interest charges and payments you missed while you took a break.
  • How we can help if your income is still affected by coronavirus. We'll tell you how we can help if you'd like some more support.

In the meantime, please don't call us. Rest assured we'll be in touch before your current payment holiday ends.

If you're in a position to resume your payments after your break, we strongly recommend that you do so to keep your monthly payments and interest charges as low as possible.

However, if you need further support and are currently taking a payment holiday, you can ask to extend it.

Additional payment holidays must start straight after your current payment holiday and finish by 31 July 2021.

For example, if you’ve had a 2 month payment holiday that ends in April, you could ask for another payment holiday for 3 months taking you up to the end of July. You’d then make your next regular payment in August.

There are other ways we can help and we’ll be in touch before your payment holiday ends about how we can support you.

Coronavirus and option to delay repayment

One option available to residential interest only customers (not applicable to Buy To Let mortgages) whose mortgage term ends between 20th March 2020 and the 31st October 2021, is to delay repaying the full amount until up to 31st Oct 2021.

If your term ends between these dates and you want to discuss this option, call us on 0808 101 0001. Lines are open Monday to Friday 8am - 8pm and Saturday 8am - 1pm.

Please note: If you have missed any payments without our agreement and your account is not up to date, you will not qualify. If you do take the option to delay the repayment of your mortgage, we’ll continue to collect your monthly payments and charge interest until you pay the amount you owe. You can repay at any time before 31st October 2021 and the sooner you do, the less interest you’ll pay.

You could lose your home if you don't keep up your mortgage repayments