We are no longer offering new payment holidays because of coronavirus, we have other support we can offer you. If you are currently taking a payment holiday you may be able to extend it.
If your mortgage account starts with a 10 or a 70, find out more here.
If you have an account number that starts with anything else call us on 0345 603 1136.
If you're taking a break from your mortgage payments, you might be wondering what happens when your payment holiday ends.
While you're on your payment holiday, you don't need to do anything. We'll write to you before it ends to let you know:
- Your new monthly payment amount. This will be higher than before your payment holiday, to cover the interest charges and payments you missed while you took a break.
- How we can help if your income is still affected by coronavirus. We'll tell you how we can help if you'd like some more support.
In the meantime, please don't call us. Rest assured we'll be in touch before your current payment holiday ends.
If you're in a position to resume your payments after your break, we strongly recommend that you do so to keep your monthly payments and interest charges as low as possible.
However, if you need further support and are currently taking a payment holiday, you can ask to extend it.
Additional payment holidays must start straight after your current payment holiday and finish by 31 July 2021.
For example, if you’ve had a 2 month payment holiday that ends in April, you could ask for another payment holiday for 3 months taking you up to the end of July. You’d then make your next regular payment in August.
There are other ways we can help and we’ll be in touch before your payment holiday ends about how we can support you.