Help with sending money outside the UK

Do you have family overseas and want to send them money or you might even be working or buying a house abroad? Whatever the reason, our payment service is fast, efficient and secure.

What's more, setting up and sending money in different currencies is simple through our Internet Banking service – just view our demo on how to send money outside the UK.

Please bear in mind the following before setting up a payment:

  • The recipient will need to be set up
  • You’ll need the following information, depending on the destination:
    • The BIC/SWIFT code and the IBAN (this replaces the account number). Please refer to the list of countries that you will need an IBAN for.
    • For the rest of the world, the beneficiary name and bank details are needed.

And once you’ve set up a new recipient online we save the details so next time you don’t have to enter them again.

How much does it cost to make a Payment?

Charges

We have one charge for sending money outside the UK regardless of whether you send it through Internet Banking, over the telephone or in your local branch. The charge is the same for every currency and for any amount of money.

Charge for sending money outside the UK or in a foreign currency - £9.50*

For payments in euro or another EEA currency to a bank account in the EEA, Switzerland or Monaco, you will pay our charges (including the charges of any agent bank we use) and the recipient will pay their bank’s charges.

For any other payments made through:

  • Internet Banking, you will pay our charges and the recipient will pay their bank’s charges and those of any agent bank.
  • One of our branches or Telephone Banking you may opt: a) to share charges in the same way as non-EEA payments through Internet Banking or b) to pay all charges, where you also agree to pay the charges of the recipient’s bank and any agent banks we use, instead of the recipient paying them.

We will not always be able to tell you in advance what the recipient’s bank or any agent bank will charge.

* This charge will not apply to payments in pounds sent to a bank account within the EU from our Basic Account or received from a bank account within the EU to our Basic Account.

Requesting an exchange rate illustration

You can use our payments calculator to get an estimate of how much a payment will cost. Please log in to Internet Banking to access this.

To obtain an estimate of the payment value, select ‘More actions’ on the account you want to make the payment from. Choose ‘Payments and transfers’ and then select ‘Make a payment’. Using the ‘ Payments Calculator’ select the country or currency, enter the amount you wish to pay and then click the ‘Get estimate’ button.

Our estimate gives you an idea of approximately how much foreign currency you could receive for your selected amount, plus our charge to send the payment. Due to exchange rate variations, this is for illustrative purposes only and may not reflect the exchange rate you would receive at the time you actually send your payment.

Standard Exchange Rate for sending money outside the UK or in a foreign currency

Payments are processed using our standard exchange rate for sending money outside the UK or in a foreign currency. The table below provides an indication of the current percentage difference between this rate and the rate at which we buy and sell currency in the foreign exchange markets (the wholesale rate).

Payment Value in GBP

Maximum current percentage
difference between our standard
exchange rate for sending money outside the UK or in a foreign currency and the wholesale rate

0 - £25,000 3.20%
£25,000.01 - £75,000 2.40%
£75,000.01 - £250,000 2.00%
£250,000.01 and above 1.50%

The percentages outlined above are indicative, for information only and can change at any time.

How long will my payment take to arrive?

Once we have received your instruction to send a payment, the table below tells you the maximum time the payment will take to reach the other person’s bank - provided you have given us the instruction on a working day before the cut-off time.

Currency and destination How long will the payment take to reach the payee’s bank after we take it from your account?
Payments in euro to another EEA country, Monaco or Switzerland No later than the next working day
Payments in other EEA currencies / Swiss francs to another EEA country

No later than four working days.

The payee’s bank must pay the funds into the payee’s account on the day it receives the payment from us.

Payments outside the EEA or in non-EEA currencies

You can ask us for details about how long the payment should take to arrive. We cannot control exactly when it will be received by the foreign bank. This will depend on the banking practice of that country but should be no longer than 14 working days.

* This fee will not apply to payments in pounds sent to a bank account within the EU from our Basic Account.

Setting up payments to International banks

From your account homepage select ‘More actions’ on the account you want to make the payment from.

Choose ‘Payments & transfers’ and then select ‘Make a payment’.

If you know the BIC/SWIFT code:

Select ‘I know the BIC/SWIFT code’ then click ‘Continue’.

Enter the following details:

  • Recipients name
  • Recipients IBAN (International Bank Account Number) or the Recipients account number
  • Recipients bank BIC/SWIFT code.

If you don’t know the BIC/SWIFT code:

Select ‘I don’t have the BIC code’ then click ‘Continue’

Enter the following details:

  • Recipient’s name
  • Recipient’s IBAN (international Bank Account Number) or the Recipient’s account number
  • Recipient’s bank name and bank address

Check the details, enter your password to confirm your request and click ‘continue’.

We will contact you by phone for a quick security check using our Enhanced Internet Authentication. Select the number you would like to be contacted on and when prompted enter the on screen confirmation code.

If you then wish to send the new Recipient a payment straight away, click ‘Make a payment’ on the confirmation screen.

Sending an existing payment / transfer

From your account homepage select ‘More actions’ on the account you want to make the payment from.

Choose ‘Payments & transfers’ and then select ‘Make a payment’. You can then choose your existing recipient from the drop down and select continue.

From this page, select a currency from the drop down list. You’ll be shown the currency for the country you’re making a payment to.

Enter the amount you wish to send.

For payments and transfers, you can also provide optional additional information to help the recipient identify the purpose of the received funds, for example, the purchase of a particular plot of property.

Click the 'Continue' button.

Check the details, then click ‘Continue’

To proceed, please tick the box to confirm that the information you’ve given is correct and that you agree to pay the charges applied to the payment.

Enter your password and click ‘continue’ to send the payment.

The reference number for your payment request is shown on the final 'Confirmation' page. We suggest you print a copy of this page, or make a note of the reference number, for your records.

Once submitted, payments cannot be stopped, amended or recalled.

Viewing existing payments / transfers

From your account homepage select ‘More actions’ on the account you want to make the payment from.

Choose ‘Payments & transfers’ and then select ‘Make a payment’.

Deleting payments / transfers

From your account homepage’ select the ‘More Actions’ link on the account you want to delete the payee from.

Choose ‘Payments and Transfers’ and select ‘Manage Recipients’. You can then select the International tab and delete the payee you would like to remove.

Which country do I need a BIC/SWIFT and an IBAN for?

We need you to quote a BIC/SWIFT and IBAN when sending International Payments to the following countries:

  • All EU and EEA countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and UK 
  • and also the following non EU and EEA countries: Andorra, Bahrain, Faroe Islands, Georgia, Greenland, Isle of Man, Israel, Jordan, Kuwait, Lebanon, Macedonia, Montenegro, Moldova, Monaco, Pakistan, Palestine, Qatar, San Marino, Saudi Arabia, Switzerland, Tunisia, Turkey, and United Arab Emirates.

Reason for payment

As part of their regulations banks in certain countries including Jordan, Pakistan, Philippines and United Arab Emirates require a reason for your payment.

Below is a list of valid reasons for payment. Please choose a code and copy it into “Payment reference for recipient” box if you are making a payment to one of these countries.

You must ensure you provide a reason for payment to avoid any delays.

Code Purpose
0101 Invoice Payment & Purchase
0102 Utility Bill Payment
0103 Prepaid Cards Recharging
0104 Standing Orders
0105 Personal Donations
0106 Family Assistance and Expenses
0107 Individual Social Security Subscription
0108 Associations Subscriptions
0109 Saving and Funding Account
0110 Heritance
0111 End of Service indemnity
0201 Public Sector Employees Salaries
0202 Labourers Salaries
0203 Private Sector Staff Salaries
0204 Jordanian Diplomatic Staff Salaries
0205 Foreign Diplomatic Salaries
0206 Overseas Incoming Salaries
0207 Civil / Military Retirement Salaries
0208 Social Security Retirement Salaries
0209 Establishment Social Security Subscription
0301 Investment Revenues
0302 Brokerage Investment
0303 Insurance
0304 Subscriptions to international nonmonetary organisations
0305 Local Investment
0306 External Investment
0307 Tender bond Guarantee
0401 Air Freight
0402 Land Freight
0403 Sea Freight
0404 Travel and Tourism
0501 Governmental Delegation Transfers
0502 Private Sector Delegation Transfers
0503 Governmental Education
0504 Private Sector Education
0601 Public Sector Exportation
0602 Private Sector Exportation
0603 Public Sector Importation
0604 Private Sector Importation
0701 Religious Communities Aid
0702 International Communities Aid
0703 Arab Communities Aid
0704 UN Aid
0705 Charity Communities Aid
0801 Telecommunication Services
0802 Financial Services
0803 Information Technology Services
0804 Consulting Services
0805 Construction Services
0806 Maintenance & Assembling Services
0807 Marketing and Media Services
0808 Mining Services
0809 Medical & Health Services
0810 Cultural, Educational & Entertainment Services
0811 Rental Expenses
0812 Real Estate
0813 Taxes
0814 Fees
0815 Commissions
0816 Franchise and License Fees
0817 Cheque Collection
0818 Membership Fees
0901 Municipality Funds
0902 Government Funds
0903 Private Sector Funds
0904 External Incoming Funds
1001 International Communities and Embassies Remittances
1002 Permanent Diplomatic Missions
1003 Temporary Diplomatic Missions
1004 Jordanian Embassies Income
1101 Long-Term Loans Instalments / Public Sector
1102 Long-Term Loans interest Instalments / Public Sector
1103 Short-Term Loans Instalments / Public Sector
1104 Short-Term Loans interest Instalments / Public Sector
1105 Long-Term Loans Instalments / Private Sector
1106 Long-Term Loans interest Instalments / Public Sector
1107 Short-Term Loans Instalments /Private Sector
1108 Short-Term Loans interest Instalments / Private Sector
1109 loans Instalments Against Governmental Guarantee
1110 Loans Interest Instalments Against Governmental Guarantee
1111 Credit Card Payment
1112 Personal Loan Payment
1201 Rerouting
1202 Scientific Research Support

Code / Purpose
Charitable Donation
Commission
Expenses
Family maintenance
Fees
Fx Ccy Non-Res Deposit
Gift
Grant
Holiday
Hotel
House Purchase Non-Resident
House Purchase Resident
Inheritance
Invoice
Loan
Medical
Mortgage payment
Other – Please specify
Own account transfer
Pension
Personal transfer
Purchase of shares
Relocation
Rent
Salary
School fees
Tax
Wages

Code Purpose
GDE Goods sold (Exports in fob value)
GDI Goods bought (Imports in cif value)
STS Sea transport
ATS Air transport
OTS Other modes of transport (including postal and courier services)
STR Travel
GMS Processing repair and maintenance services on goods
SCO Construction
INS Insurance services
FIS Financial services
IPC Charges for the use of intellectual property royalties
TCS Telecommunications services
ITS Computer services
IFS Information services
RDS Research and development services
PMS Professional and management consulting services
TTS Technical, trade-related and other business services
PRS Personal, cultural, audio-visual and recreational services
IGD Dividends intragroup
IID Interest on debt intragroup
PIP Profits on Islamic products
PRR Profits or rents on real estate
DOE Dividends on equity not intragroup
ISH Income on investment funds shares
ISL Interest on securities more than a year
ISS Interest on securities less than a year
IOL Income on loans
IOD Income on deposits
GOS Government goods and services embassies etc.
GRI Government related income taxes, tariffs, capital transfers, etc.
CHC Charitable Contributions (Charity and Aid)

FAM

Family Support (Workers' remittances)
SAL Salary (Compensation of employees)
PPA Purchase of real estate abroad from residents
PPL Purchase of real estate in the UAE from non-residents
CEA Equity and investment fund shares for the establishment of new company from residents abroad, equity of merger or acquisition of companies abroad from residents and participation to capital increase of related companies abroad
DSF Debt instruments intragroup foreign securities
REL Reverse equity share in the UAE
RDL Reverse debt instruments in the UAE
FSA Equity other than investment fund shares in not related companies abroad
FIA Investment fund shares foreign
DSA Purchases and sales of foreign debt securities in not related companies - Less than a year
DLA Purchases and sales of foreign debt securities in not related companies - More than a year
FDA Financial derivatives foreign
DLF Debt instruments intragroup loans, deposits foreign (above 10% share)
AFA Receipts or payments from personal residents bank account or deposits abroad
SLA Loans - Drawings or Repayments on loans extended to non-residents - Short-term
LLA Loans - Drawings or Repayments on loans extended to non-residents - Long-term
LEA Leasing abroad
RFS Repos on foreign securities
TCR Trade credits and advances receivable
CEL Equity and investment fund shares for the establishment of new company in the UAE from non-residents, equity of merger or acquisition of companies in the UAE from non-residents and participation to capital increase of related companies from non-residents in the UAE
LDS Debt instruments intragroup securities in the UAE
REA Reverse equity share abroad
RDA Reverse debt instruments abroad
FSL Equity other than investment fund shares in not related companies in the UAE
FIL Investment fund shares in the UAE
DSL Purchases and sales of securities issued by residents in not related companies - Less than a year
DLL Purchases and sales of securities issued by residents in not related companies - More than a year
FDL Financial derivatives in the UAE
LDL Debt instruments intragroup loans, deposits in the UAE (above 10% share)
AFL Receipts or payments from personal non-resident bank account in the UAE
SLL Loans - Drawings or Repayments on foreign loans extended to residents - Short-term
LLL Loans - Drawings or Repayments on foreign loans extended to residents - Long-term
LEL Leasing in the UAE
RLS Repos on securities issued by residents
TCP Trade credits and advances payable

Sending payments outside the UK demo


View our step-by-step guide for how to send money outside the UK.