If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. To help find the right solution for your needs you can use our coronavirus support tools for credit cards and loans and for Halifax mortgages. If you have a Bank of Scotland mortgage, find out more here.

Coronavirus: support for savings customers

Need emergency access to your savings? We’re waiving the charge for accessing savings in fixed term accounts.

If you need access to your savings held in a fixed term account, we will be waiving the charge.

To do this, we will need to close your account and transfer all the funds to a different account.

For Junior Cash ISAs, the money in the account belongs to the child and cannot be accessed until the child turns 18. This means that withdrawals from Junior Cash ISAs are not permitted.

To access your savings, please call us and we will arrange for your money to be moved into an account of your choice.