Machines carry out an increasing number of tasks that were once the responsibility of people. Advances in technology mean they are helping us more with complicated tasks such as processing a lot of information quickly and making decisions. We know that a customer’s time is valuable to them so we try to make applying for a new product or service as quick and efficient as possible. An important step is to use machines to run eligibility checks or credit checks, for example. These are important decisions. We put a number of checks in place to make sure our machines get them right, but if you think a decision of this kind is wrong, and want it to be reviewed by a human, you have that right.
For more details and guidance on how you can do this see the How we use your information to make automated decisions section of our Data Protection Notice.
Your right to fair treatment also includes the accuracy of details we hold about you. If we’ve got it wrong please let us know. We’ll correct the mistake.