Changes to privacy laws give you greater rights and stronger protection. On these pages, we highlight the main points and explain them in simple terms. To do that we’ve provided short articles that point out some of the issues that affect you, or could be a concern. You’ll also find our full Privacy Notice, which includes details of how to contact us about the personal information we hold for you.
The Privacy Notice sets out how we protect your privacy as required by law. It explains in detail:
This may seem to be a simple question, but personal information includes more than many realise. Discover what the law says.
You have the right to know what personal data we hold about you and finding out is easier than you might think. It’s free of charge too. See how to get a copy of your data.
If privacy rules are broken and your personal information is affected, we’ll act immediately. Here we explain what must happen if there’s a breach of privacy laws.
It can be difficult to remember what you’ve consented to. Find out more about the consents you give and the marketing you can expect to receive.
You may have given your personal information to a bank but that doesn’t mean it can hold it forever. Here we explain how rules on data retention and what some call your ‘right to be forgotten’ apply to banks.
This page tells you about some of the privacy topics that customers have told us are important. There are many more sides of the regulations and a lot more detail. We’ve set this out in full in our Privacy notice with straightforward explanations of what it means for you. To help you keep control of your own privacy, please take some time to read the notice. Key sections include:
This section lists all the places where we get data that counts as part of your personal information.
Here we list all the types of organisation that we may share your personal information with.
This section explains how we work with outside companies to decide whether to lend you money.
This section deals with information we share outside our group to help fight financial crime.
This tells you how we decide what you may be interested in, and what marketing to show or send you.
Here we tell you how we make decisions about you and your money, and explain your rights over these decisions.
This section tells you where to write to us to and how to ask for a digital file.
This section explains what to do if you no longer want us to hold or use your personal information.
This section explains about your right to object and other data privacy rights you have – and how to contact us.
This section gives details of how to contact us to make a complaint about data privacy.