Banking online safely

Learn how to spot a scam if you’re contacted unexpectedly, and discover advice and tips on how to stay safe online.

Suspicious calls

Suspicious messages

Protecting your devices

Protect your information online

How we protect you

Report it

Safe online shopping

Learn about scams that you may fall for when shopping online and how you can avoid them.

Buying from online shops

Buying from people online

Holiday scams

Ticket scams

Keeping your family safe

Learn about the most common scams that can affect your loved ones and what you can do to help keep them safe from fraud.

Carer fraud

Partner and spouse fraud

Dating scams

Family members taking fake jobs

Offers that sound too good to be true

If you see offers that seem too good to be true it could be fraud. Learn about them here.

Investment fraud

Competition scams

Fake jobs

Card safety

Learn how fraudsters can use your bank cards to steal from you and what you can do to help avoid it.

Using your card when you're out and about

Report it

Keeping your home safe

Learn how to protect your home from fraudsters.

Unexpected visitors

Mortgage deposit scams

Top tips


  • keep your Internet Banking details, your password and your PIN private.
  • keep your browser and device operating system up to date.  Always use anti-virus software to protect your devices.
  • be careful when you open any emails that you weren’t expecting (even if you think you know the sender).  Don’t click on any links or attachments unless you’re sure they’re safe.


  • assume the caller is who they say they are, even if your caller ID says that it is.  If the call is unexpected call them back on a trusted number (not one the caller has given you).
  • move your money to a “safe/holding/secure account” for “ security purposes”.  We would never ask you to do this and neither would the police.
  • download something or give remote access (control of your device) if someone unexpected asks.