Using your credit or debit card when you’re out and about is usually safe. But sometimes fraudsters will try to get your card details so that they can take money from your account without you knowing.
It’s important to consider what you do with your card and card details when you’re using it at a cash machine, in restaurants or in shops.
If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service.
If someone knows your credit or debit card PIN or if someone has used your credit or debit card without your permission report it to us on:
External: 0800 0 288 335
International: +44 (0) 131 454 1605.
Opening hours: 07:00 Until 23:00
For any other issues that you think may be related to fraud please call Action Fraud:
0300 123 2040
Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050.
They’ll be able to log the incident and provide you with a Crime Reference number if needed. Action Fraud collects data from across the UK to help banks and other businesses combat fraud.
We understand it can be difficult for some people to get out and about. Come into branch or visit our support site to understand what we can do to support your loved one with their banking.