Shopping online can be a great way of finding deals and can save you money as well as time. But remember not every deal or website you find online will be safe.
*The closed padlock / https:// only tells you that the link between you and the website owner is secure, and not that the site itself is genuine. You'll still need to check the web address for misspellings, additional words and characters.
The internet is a great way to buy and sell new or second hand goods. But fraudsters also post fake adverts on social media such as Facebook or trading websites like Gumtree.
You can find great holiday deals on the internet. But fraudsters also set up fake websites that look real and could catch you out.
For example: you could arrive at your hotel or holiday home and it’s very different to what you expected. Or it may not exist at all.
You can find great bargains on booking websites like Airbnb and Facebook. But fraudsters can use these sites to trick you into booking rentals that don’t exist.
It can be tempting to buy cheap tickets to an event from an unofficial seller. But if the tickets are fake you might not know until you're turned away at the event. That’s if you receive any tickets at all.
Read all the details about what you’re buying before you pay for it. Does the description match the title and picture?
If you agree to a free trial, check to make sure that you’re not signing up to an expensive monthly subscription. These terms might be hidden in the small print.
Read the company’s terms and conditions. They should tell you about any hidden costs, as well as delivery and returns information.
It’s easier to complain and get your money back from companies that are based in the UK and EU. Check the location of the seller you’re buying from, especially if they are less well-known.
Most online shops have a Frequently Asked Questions page. This can help you quickly find key information.
Check your account statements regularly for any payments you don’t recognise.