Contact Us

Talk to us online

For general enquiries you can chat directly to us.

Please note, we can only discuss share dealing queries through our Web Chat service.

For account specific questions, sign-in to your share dealing account to access our secure web chat service - please note we are unable to update debit card details or place/amend a deal or TradePlan via our secure web chat service.

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Available Monday to Friday, 8am - 9.15pm; Saturday 9am - 1pm (closed English Bank Holidays).

Talk to us

General enquiries:
Do you have a question or want to provide us with your feedback? Please call us on 0345 606 11 88.

If you need to call us from abroad, you can call us on +44 (0) 113 292 0805. Monday to Friday - 8am to 9.15pm, Saturday - 9am to 1pm (closed Sundays and English Bank Holidays).

Feedback or complaints:
Please call us on 0345 606 11 88. Alternatively, you can always email us.

If you need to call us from abroad, you can call us on +44 (0) 113 292 0805. Monday to Friday - 8am to 9.15pm, Saturday - 9am to 1pm (closed Sundays and English Bank Holidays).

Textphone:
If you have a hearing or speech impairment you can use text phone to make communication easier on 03456 042 543. This service is available Monday to Friday, 8am to 6pm (closed weekends and English Bank Holidays).

SignVideo:
With access to an online interpreter you can talk to us using British Sign language (BSL).

Bank of Scotland branch:
A selection of colleagues are British Sign Language trained and we can arrange for an interpreter, free of charge.

Write to us

General enquiries:
Customer Services Department
Bank of Scotland Share Dealing Limited
Lovell Park Road
Leeds
LS1 1NS


SIPP administration enquiries:
Bank of Scotland SIPP Administration Team
AJ Bell Management Limited
4 Exchange Quay
Salford Quays
Manchester
M5 3EE

The Financial Ombudsman Service offers an independent review service. If you have a complaint about our service which we’re not able to resolve for you ourselves, you can ask the Ombudsman to look at your case for free.

Please bear in mind that the Financial Ombudsman Service will only help if you’ve already referred a complaint to us. We will endeavour to put things right, however if you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Ombudsman. If you do not take up your problem with us first you will not be entitled to complain to the Ombudsman. Details of how to contact the Ombudsman are below:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Contact the Financial Ombudsman Service

If you have entered into an agreement with us online you may direct your complaint through the European dispute resolution platform.