Registration help

If you’re new to share dealing and want some additional help getting started, or you need to provide additional documentation to complete your application, we can help get your account up and running.

Intro to share dealing


I’m logged in but I have questions about how to use the website.

Temporary Password


I received my temporary password, where do I use this?

Additional documents


I need to provide additional documents, what do you need?

Do you need to provide additional documentation?

We will attempt to complete our checks electronically however if this isn’t possible, you’ll need to provide valid original or certified copies of documents from the below list. You will need to send us one document from the proof of identity list and one document from the proof of address list.

All documents must be current as we cannot accept expired documentation.

  • passport with signature.
  • UK photo card full driving licence with signature.
  • UK photo paper driving licence with signature.
  • UK photo card style provisional driving licence with signature.
  • EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA.
  • firearms certificate.
  • Northern Ireland voters card (aka Electoral Identity Card).
  • EEA or equivalent jurisdiction national identity card with photograph and signature.
  • blue disabled driver's pass - UK only, unexpired and needs to bear a passport-sized photograph, name and signature, expiry date and issuer details.

All documents must be current as we cannot accept expired documentation.

  • passport with signature.
  • UK photo card full driving licence with signature.
  • UK photo paper driving licence with signature.
  • UK photo card style provisional driving licence with signature.
  • EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA.
  • firearms certificate.
  • Northern Ireland voters card (aka Electoral Identity Card).
  • EEA or equivalent jurisdiction national identity card with photograph and signature.
  • blue disabled driver's pass - UK only, unexpired and needs to bear a passport-sized photograph, name and signature, expiry date and issuer details.

Where do I send my documentation?

Once you’re ready to send your additional documents to us, please send these to the below address, we also recommend sending any personal documentation by recorded delivery.

Customer registration and support
Bank of Scotland Share Dealing
Lovell Park Road
Leeds
LS1 1NS