Registration help

If you’re new to share dealing and want some additional help getting started, or you need to provide additional documentation to complete your application, we can help get your account up and running.

Intro to share dealing


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Temporary Password


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Additional documents


I need to provide additional documents, what do you need?

Do you need to provide additional documentation?

We will attempt to complete our checks electronically however if this isn’t possible, you’ll need to provide valid original or certified copies of documents from the below list. You will need to send us one document from the proof of identity list and one document from the proof of address list.

All documents must be current as we cannot accept expired documentation.

  • passport with signature.
  • UK photo card full driving licence with signature.
  • UK photo paper driving licence with signature.
  • UK photo card style provisional driving licence with signature.
  • EU/EEA driving licence with photograph and signature - must be issued by a member state of the EU/EEA.
  • firearms certificate.
  • Northern Ireland voters card (aka Electoral Identity Card).
  • EEA or equivalent jurisdiction national identity card with photograph and signature.
  • blue disabled driver's pass - UK only, unexpired and needs to bear a passport-sized photograph, name and signature, expiry date and issuer details.
  • Biometric residence permit – issued by the Home Office.
  • UK benefits/state pension notification letters – must be from an official source, i.e. Job Centre.
  • Plus or Department for Work and Pensions / Local Authority, confirming the rights to a benefit. The letter must be dated within the last 12 months or current benefit period.
  • HM Revenue and Customs tax notification – must be a HMRC tax notification e.g. statement of account, notice of coding relating to the current year. P45s or P60s are not acceptable as these are not official HMRC documents.

All documents must be current as we cannot accept expired documentation.

  • Utility Bill dated within the last 6 months, including contract mobile phone bills and those from broadband and internet providers. We will accept versions of these documents printed from the internet as long as they show your name and address. Any reminders and arrears letters are not acceptable.
  • Council Tax Demand Letter or Statement - valid for the current year / less than 12 months old. Reminders and arrears letters are not acceptable.
  • UK photo card full or provisional driving licence with signature (only acceptable if it is not being used as your proof of identity).
  • UK full paper driving licence with signature (only acceptable if it is not being used as your proof of identity).
  • EU/EEA driving licence with photograph and signature, must be issued by a member state of the EU/EEA (only acceptable if it is not being used as your proof of identity).
  • Bank or Building Society Statement - must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction. The document must be dated and show transactions within the last 6 months, statements showing interest only or carry forward balances are not acceptable. We will accept versions of these documents printed from the internet as long as they show your name and address. Credit Card and ISA statements are not acceptable.
  • Mortgage Statement - must be issued by a regulated financial sector firm in the UK, EU or equivalent jurisdiction and dated within the last 12 months - those printed from the internet are not acceptable.
  • HM Revenue and Customs Tax Notification – must be a HMRC Tax Notification e.g. statement of account or a notice of coding relating to the current year. Must include 10 digit tax reference or NI Number (more recent documents do not include the full reference which is still acceptable) and be less than 12 months old. P45's or P60's are not acceptable as these are not official HMRC documents. This document is only acceptable if it is not being used as your proof of identity.
  • Local Council Rent / Card / Statement – The rent card / statement must be issued by the Local Council Authority and include your name and residential address. It must also have been updated in the last three months.
  • UK Benefits / State Pension Notification Letters – must be from an official source, i.e. the Benefits Agency / Job Centre Plus / Department for Work and Pensions / Local Authority, confirming the rights to a benefit. The letter must be dated within the last 12 months or current benefit / pension period. This document is only acceptable if it is not being used as your proof of identity.
  • Solicitors' Correspondence - confirming a house purchase in the last 3 months and dated in that period.

Where do I send my documentation?

Once you’re ready to send your additional documents to us, please send these to the below address, we also recommend sending any personal documentation by recorded delivery.

Customer registration and support
Bank of Scotland Share Dealing
Lovell Park Road
Leeds
LS1 1NS