Halifax Share Dealing Limited trading as the Bank of Scotland Share Dealing Service. Halifax Share Dealing Limited. Registered in England No. 3195646. Registered Office: Trinity Road, Halifax, West Yorkshire, HX1 2RG. Authorised and regulated by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS. A Member of the London Stock Exchange and an HM Revenue & Customs Approved ISA Manager.
The levels and bases of taxation can change and the value of any tax advantages to you will depend on your individual circumstances. Where applicable, we will collect for you any income that we are able to reclaim on your behalf.
This website contains links to sites operated by persons outside our group of companies. We are not responsible for the privacy practices, content or the products and services provided through these sites
The information within this site is based on our understanding of current law and practice and is subject to any changes of legislation or regulations.
Your personal information will be held by Halifax Share Dealing Limited which trades as Bank of Scotland Share Dealing, part of the Lloyds Banking Group. More information on the Group can be found at www.lloydsbankinggroup.com
This privacy notice is to let you know how companies within the Group promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a customer, and the choices you give us about what marketing you want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
Our Privacy Promise
•To keep your data safe and private.
•Not to sell your data.
•To give you ways to manage and review your marketing choices at any time.
Data Protection law will change on 25 May 2018
This notice sets out most of your rights under the new laws. We’ll update it again between now and 25 May 2018 when changes come into effect.
Lloyds Banking Group is made up of many different legal entities. We'll let you know which you have a relationship with, when you take out a product or service with us. You can find out more about us at www.lloydsbankinggroup.com.
If you have any questions, or want more details about how we use your personal information, you can ask us using our secure online contact form. Or you can call us on 0345 721 3141 (+44 1313 37 42 18 from outside the UK).
As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.
Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside Lloyds Banking Group. The law says we must have one or more of these reasons:
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.
|What we use your personal information for:||Our reasons||Our legitimate interests|
We use many different kinds of personal information, and group them together like this.
|Type of personal information||Description|
|Financial||Your financial position, status and history.|
|Contact||Where you live and how to contact you.|
|Socio-Demographic||This includes details about your work or profession, nationality, education and where you fit into general social or income groupings.|
|Transactional||Details about payments to and from your accounts with us, and insurance claims you make.|
|Details about the products or services we provide to you.|
|Locational||Data we get about where you are, such as may come from your mobile phone, the address where you connect a computer to the internet, or a shop where you buy something with your card.|
|Behavioural||Details about how you use our products and services.|
|Technical||Details on the devices and technology you use.|
|Communications||What we learn about you from letters, emails, and conversations between us.|
|Social Relationships||Your family, friends, and other relationships.|
|Open Data and Public Records||Details about you that are in public records such as the Electoral Register, and information about you that is openly available on the internet.|
|Usage Data||Other data about how you use our products and services.|
|Documentary Data||Details about you that are stored in documents in different formats, or copies of them. This could include things like your passport, drivers licence, or birth certificate.|
|Special types of data||
The law and other regulations treat some types of personal information as special. We will only collect and use these types of data if the law allows us to do so:
Any permissions, consents, or preferences that you give us. This includes things like how you want us to contact you, whether you get paper statements, or prefer large-print formats.
|National Identifier||A number or code given to you by a government to identify who you are, such as a National Insurance number.|
We may collect personal information about you (or your business) from other companies within the Lloyds Banking Group and from these sources:
Data you give to us:
Data we collect when you use our services. This includes the amount, frequency, type, location, origin and recipients:
Data from third parties we work with:
* For some insurance products, we may ask your GP or other medical professional to send us a report. We will only do this if we get your consent first.
We may share your personal information with companies within the Lloyds Banking Group and these organisations:
We may need to share your personal information with other organisations to provide you with the product or service you have chosen:
We may also share your personal information if the make-up of Lloyds Banking Group changes in the future:
We sometimes use systems to make automated decisions based on personal information we have – or are allowed to collect from others – about you or your business. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. These automated decisions can affect the products, services or features we may offer you now or in the future, or the price that we charge you for them.
Here are the types of automated decision we make:
We may decide what to charge for some products and services based on what we know.
Tailoring products and services
We may place you in groups with similar customers. These are called customer segments. We use these to study and learn about our customers’ needs, and to make decisions based on what we learn. This helps us to design products and services for different customer segments, and to manage our relationships with them.
We use your personal information to help decide if your personal or business accounts may be being used for fraud or money-laundering. We may detect that an account is being used in ways that fraudsters work. Or we may notice that an account is being used in a way that is unusual for you or your business. If we think there is a risk of fraud, we may stop activity on the accounts or refuse access to them.
When you open an account with us, we check that the product or service is relevant for you, based on what we know. We also check that you or your business meets the conditions needed to open the account. This may include checking age, residency, nationality or financial position.
We use a system to decide whether to lend money to you or your business, when you apply for credit such as a loan or credit card. This is called credit scoring. It uses past data to assess how you’re likely to act while paying back any money you borrow. This includes data about similar accounts you may have had before.
Credit scoring uses data from three sources:
It gives an overall assessment based on this. Banks and other lenders use this to help us make responsible lending decisions that are fair and informed.
Credit scoring methods are tested regularly to make sure they are fair and unbiased.
As a person you have rights over automated decisions.
If you want to know more about these rights, please contact us.
We carry out credit and identity checks when you apply for a product or services for you or your business. We may use Credit Reference Agencies to help us with this.
If you use our services, from time to time we may also search information that the CRAs have, to help us manage those accounts.
We will share your personal information with CRAs and they will give us information about you. The data we exchange can include:
We’ll use this data to:
We will go on sharing your personal information with CRAs for as long as you are a customer. This will include details about your settled accounts and any debts not fully repaid on time. It will also include details of funds going into the account, and the account balance. If you borrow, it will also include details of your repayments and whether you repay in full and on time. The CRAs may give this information to other organisations that want to check credit status. We will also tell the CRAs when you settle your accounts with us.
When we ask CRAs about you or your business, they will note it on your credit file. This is called a credit search. Other lenders may see this and we may see credit searches from other lenders.
If you apply for a product with someone else, we will link your records with theirs. We will do the same if you tell us you have a spouse, partner or civil partner – or that you are in business with other partners or directors.
You should tell them about this before you apply for a product or service. It is important that they know your records will be linked together, and that credit searches may be made on them.
CRAs will also link your records together. These links will stay on your files unless one of you asks the CRAs to break the link. You will normally need to give proof that you no longer have a financial link with each other.
You can find out more about the CRAs on their websites, in the Credit Reference Agency Information Notice. This includes details about:
Here are links to the information notice for each of the three main Credit Reference Agencies:
We may need to confirm your identity before we provide products or services to you or your business. Once you have become a customer of ours, we will also share your personal information as needed to help detect fraud and money-laundering risks. We use Fraud Prevention Agencies to help us with this.
Both we and fraud prevention agencies can only use your personal information if we have a proper reason to do so. It must be needed either for us to obey the law, or for a ‘legitimate interest’.
A legitimate interest is when we have a business or commercial reason to use your information. This must not unfairly go against what is right and best for.
We will use the information to:
We or an FPA may allow law enforcement agencies to access your personal information. This is to support their duty to detect, investigate, prevent and prosecute crime.
FPAs can keep personal information for different lengths of time. They can keep your data for up to six years if they find a risk of fraud or money-laundering.
The information we use
These are some of the kinds of personal information that we use:
Automated decisions for fraud prevention
The information we have for you or your business is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.
We and FPAs may process your personal information in systems that look for fraud by studying patterns in the data. We may find that an account is being used in ways that fraudsters work. Or we may notice that an account is being used in a way that is unusual for you or your business. Either of these could indicate a possible risk of fraud or money-laundering.
How this can affect you
If we or an FPA decide there is a risk of fraud, we may stop activity on the accounts or block access to them. FPAs will also keep a record of the risk that you or your business may pose.
This may result in other organisations refusing to provide you with products or services, or to employ you.
Data transfers out of the EEA
FPAs may send personal information to countries outside the European Economic Area (‘EEA’). When they do, there will be a contract in place to make sure the recipient protects the data to the same standard as the EEA. This may include following international frameworks for making data sharing secure.
We will only send your data outside of the European Economic Area (‘EEA’) to:
If we do transfer information to our agents or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:
We may need to collect personal information by law, or under the terms of a contract we have with you.
If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to run your accounts or policies. It could mean that we cancel a product or service you have with us.
Any data collection that is optional would be made clear at the point of collection.
We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.
The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.
We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
You can ask us to stop sending you marketing messages by contacting us at any time.
Whatever you choose, you'll still receive statements, and other important information such as changes to your existing products and services.
We may ask you to confirm or update your choices, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.
If you change your mind you can update your choices at any time by contacting us.
We will keep your personal information for as long as you are a customer of Lloyds Banking Group.
After you stop being a customer, we may keep your data for up to 10 years for one of these reasons:
We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.
You can access your personal information we hold by filling in this form or by writing to us at this address:
PO Box 791
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.
If you do, we will take reasonable steps to check its accuracy and correct it.
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.
You can withdraw your consent at any time. Please contact us if you want to do so.
If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
Please let us know if you are unhappy with how we have used your personal information. You can contact us using our secure online contact form
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern
The Data Privacy laws will change on 25 May 2018. From that date you will have the right to get your personal information from us in a format that can be easily re-used. You can also ask us to pass on your personal information in this format to other organisations.
We are working with our industry to improve the way your data is shared. We’ll update this notice with more details before 25 May 2018.
If you have any questions or require more information about how we use your personal information please contact at email@example.com. You can also call us on 0345 606 11 88.
If you feel we have not answered your question Lloyds Banking Group has a Group Data Privacy Officer, who you can contact on 0345 602 1997 and tell us you want to speak to our Data Privacy Officer.
Last updated February 2018
By transferring your ISA it is possible that you may benefit from increased access to your account via our online dealing service and also our telephone opening hours. These may differ from the hours operated by your current manager.
Before instructing any transfer you should examine all costs/charges in connection with the operation of your ISA. Certain elements of our products may be priced differently than those of your current manager.
Transfers of ISAs between managers may take several weeks to complete. You should be aware that you might be unable to deal for a period whilst the transfer is pending.
There is the potential for a loss of income or growth following a rise in the markets whilst the transfer is in the course of being completed.
Your current manager may impose exit charges and other costs associated with the transfer and you should ascertain to what extent you would be required to pay prior to instructing any transfer.
There are no initial set up charges to pay in respect of our ISA products.
Your current manager may allow transfers to other managers but only in the form of cash. Prior to instructing any transfer you should ascertain whether or not this would apply as you may suffer losses as a result of buying back the shares, units etc. sold.
By transferring your SIPP account it is possible that you may benefit from increased access to your account via our online dealing service and also our telephone opening hours. These may differ from the hours operated by your current provider.
Before instructing any transfer you should examine all costs/charges in connection with the operation of your SIPP. Certain elements of our products may be priced differently than those of your current provider.
Transfers of SIPP accounts between providers may take several weeks to complete. You should be aware that you might be unable to deal for a period whilst the transfer is pending.
There is the potential for a loss of income or growth following a rise in the markets whilst the transfer is in the course of being completed.
Your current provider may impose exit charges and other costs associated with the transfer and you should ascertain to what extent you would be required to pay prior to instructing any transfer.
There is no initial set up charge to pay in respect of our SIPP account.
Your current provider may allow transfers to other managers but only in the form of cash. Prior to instructing any transfer you should ascertain whether or not this would apply as you may suffer losses as a result of buying back the shares, units etc. sold.
If you'd like more general information, the FCA, the financial services watchdog, provides a range of free consumer booklets and fact sheets and a Consumer Help line.
The FCA can only give general information and cannot recommend the products of any company.
The Market Abuse Regulation which came into effect on 3rd July 2016 expressly prohibits insider dealing, market manipulation and misleading behaviour. Making statements or spreading rumours through the mass media or otherwise (e.g. internet chat rooms) which give or are likely to give a regular user of the stockmarket false or misleading impressions as to the supply of or demand for a listed share, can be a criminal offence.
There are three main types of market abuse that are outlined below:
6.1 Misuse of information
Behaviour based on information which is not generally available, which if known, would be relevant to an investor's dealings in a particular stock.
This is effectively dealing or encouraging someone else to deal using information about a stock that has not been released to the market.
6.2 Creating a false or misleading impression
Behaviour likely to give a false or misleading impression with regard to the supply and demand, or the price or value of an investment or stock.
Internet bulletin boards are a popular mode of communication between investors, but these areas can be open to market abuse. For example: a person may post a message about a stock's profitability or a company's activities in order to incite other people to invest in the stock.
6.3 Distorting the market
Behaving in a way that leads to the manipulation of the price of an investment. This behaviour could lead to a false impression of the market price to investors.
The Financial Conduct Authority has the power to impose an unlimited financial penalty on any individual (whether or not they are employed in the financial sector) where it can be proven that market abuse has occurred.
What can you use to prove your identity?
You can use one of the following documents to prove your identity:
Proof of identity – accepted documents
Other acceptable passports
What can you use to prove your address?
You can use one of the following documents to prove your address:
Other acceptable passports
Existing customer verification
If you've been contacted by our Retail Fraud department and need to visit your local branch with identification, here’s a list of acceptable ID to take with you (these must be originals, not photocopies).