Travel Money
Benefits and features
- Travel money at a glance
- If you’re registered for Internet Banking, log in to find out our rates.
- Order your money using our simple online form.
- Free delivery to your home address and local branch.
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There is a minimum order limit of £100 and a maximum order limit of £3,000 per order. You can place multiple orders using your current account to pay for them, providing each one is not worth more than £3,000.
Deliveries to your home address or Bank of Scotland branch are completely free of charge.
We deliver to the UK and Northern Ireland. Deliveries can be to the customer’s home address or their local branch. You cannot collect travel money or sell it back at a Counter-free branch.
Home delivery orders will be sent by Royal Mail special delivery and are subject to Royal Mail’s special delivery conditions (copies available from Royal Mail upon request). Different timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee deliveries to certain remote areas within the United Kingdom.
Next day delivery cut off times apply to working days, i.e. Monday to Friday and excludes Saturday, Sunday, bank and public holidays. Where Monday is a bank holiday your order will be delivered on the next working day.
Orders confirmed before 3pm Monday-Friday can be collected after 1pm from your branch the next working day. These timescales may differ if your chosen delivery branch is not open standard hours every weekday. Please check when placing your order .
Orders confirmed before 3pm Monday-Friday for home delivery will be delivered by 1pm the next working day.
Orders confirmed after 3pm on a working day, or orders on a day that isn’t a working day (e.g. Saturday/Sunday and Bank Holidays) will be available on the second working day from the date of order. For example, if you order on a Saturday, the money will be available on Tuesday.
Any orders that haven’t been collected (from your chosen branch) after 10 working days from the delivery date you chose will be cancelled and returned to the processing centre. You’ll receive a refund based on the buy-back exchange rate for that day. Cancelled and reduced orders will also be refunded at the buy-back exchange rate of that day. This means you will usually receive back less than you originally paid.
Orders are commission free. We may cease buying back certain foreign currency bank notes and travellers cheques at any time and without notice.
The Internet Banking service is generally available 24 hours a day, 365 days a year. There may be periods when it isn’t available because of routine maintenance.
Using Bank of Scotland Visa debit and Cashpoint cards abroad
Fees will apply when using your Bank of Scotland Visa debit and Cashpoint cards abroad and these will depend on the type of account you hold. When you use your debit card to pay for goods and services, or your debit card or Cashpoint card to withdraw cash at cash machines, we will charge both a transaction fee and a foreign exchange fee. For further details of these, please refer to the Banking Charges guide or the Reward Payment, Interest and Account fees guide. -
Travellers cheques
American Express® Travellers cheques and services are also available.
Currencies available:
- Pounds
- US dollars
- Euros
Services available
American Express® Travellers Cheques offer the convenience and security you need when you're abroad:
- 24 hour Worldwide Refund Service. Replacement travellers cheques are usually sent to you within 24 hours, wherever you are.
- 24 hour American Express® Helpline. If you need help while you're away, details are in your travellers cheque wallet.
- American Express® Call Before You Go Service. Simply call 0800 52 13 13 to receive information on where best to cash your cheques for free and to get help and advice when you're away.
- Full details of arrangements in case of lost or stolen travellers cheques are provided with your orders.
- All travellers' cheques must be signed in the top left hand corner immediately upon receipt to comply with the American Express® purchase agreement included with your traveller's cheques.
Compare terms for the different order options
|
Online Banking |
Telephone4 |
Branch |
---|---|---|---|
Online BankingPayment |
Telephone4Current Account |
BranchPersonal debit/credit card |
Current or Savings account |
Online BankingHome delivery fee |
Telephone4Free |
BranchFree |
Free |
Online BankingNext day delivery cut off time1 |
Telephone4Order by 3pm |
BranchOrder by 3pm |
Order by 3pm |
Online BankingBranch - available for collection2 |
Telephone4After 1pm |
BranchAfter 1pm |
After 1pm |
Online BankingID required for branch collection |
Telephone4The card or passbook from your account must be produced. If your account doesn't have either of these, one form of photographic ID must be produced e.g. an EU passport or driving licence |
BranchOne form of photographic ID e.g an EU passport or driving licence, together with the debit/credit card used to place your order |
The card or passbook from your account must be produced. If your account doesn't have either of these, one form of photographic ID must be produced e.g. an EU passport or driving licence |
Online BankingHome delivery – delivered by Royal Mail special delivery |
Telephone4Before 1pm |
BranchBefore 1pm |
Before 1pm |
Online BankingAdvance orders |
Telephone4Not available |
BranchYou can order up to 14 days in advance |
Not available |
Online BankingMinimum order amount |
Telephone4£100 |
Branch£50 |
none |
Online BankingMaximum order amount |
Telephone4£3,000 |
Branch£2,500 (the maximum overall order limit over a 60 day period is £3,000) |
£7,500 |
Online BankingCash advance fee |
Telephone4Not applicable |
BranchCheck with your card issuer. No fee for using Halifax debit cards |
Not applicable |
Log in to order Travel Money
Already registered for Internet Banking? Log in and order with your bank account.
Not yet registered for Internet Banking?
Register to make the most of our Internet Banking service.
Alternatively, you can order Travel Money paying by personal debit/credit card by calling 0345 304 0029 (lines open 24 hours a day, 7 days a week), or in branch.
1Next day delivery cut off times apply to working days, i.e. Monday to Friday and excludes Saturday, Sunday, bank and public holidays. Where Monday is a bank holiday your order will be delivered on the next working day.
2Different delivery timescales may apply to Scotland and Northern Ireland. We may not be able to guarantee next working day delivery to certain remote areas within the United Kingdom, or to branches which are not open standard hours every weekday. Please check when placing your order. We can only deliver to the British mainland and Northern Ireland and it must be to the cardholder’s billing address.
3You cannot collect travel money or sell it back at a Counter-free branch.
4The Telephone order service is administered by Travelex on behalf of Bank of Scotland. Travelex may monitor and record phone calls to help provide a high level of service.
Calls may be monitored and recorded in case we need to check we have carried out your instructions correctly and to help us improve our quality of service.
American Express® is a registered trademark of American Express Co