Hearing impaired

We can be contacted via Typetalk or by using BT Textdirect, this involves typing 18001 before the telephone number you wish to contact. A RNID relay operator will join the line to convey messages.

All our branches have Induction Loops fitted in Secure Cash areas. In addition, each branch has a portable induction loop that can be used at any counter position or in a private interview room. Induction loops can be used with the T-setting on hearing aids to enhance sound.

We also offer an Interpreting Service, where we can arrange an interpreter for deaf, hard of hearing and deafblind customers. Just ask your local branch for details.