Accessibility statement [Accesskey '0']Go to Accessibility statement
Skip to Content [Accesskey 'S']Skip to main content
Skip to site Navigation [Accesskey 'N']Go to Navigation
Go to Home page [Accesskey '1']Go to Home page
Go to Sitemap [Accesskey '2']Go to Sitemap

Bank of Scotland logo

Personal
Business
Private Banking

Bank of Scotland logo

Find Us
Contact Us
Register for Online Banking
Login

Bank accounts
Savings
ISAs
Investing
Credit Cards
Loans
Car Finance
Mortgages
Insurance
Travel
Retirement
Online Services
Fraud and Privacy
Banking with us

Home
...
Help Centre

Service status
About Bank of Scotland
Appoint someone to manage your affairs
Updating your details
Web accessibility
Money worries
Financial abuse support
Brexit questions and answers
Identify A Transaction
Payment Disputes
Bereavement
Help with gambling

Bank of Scotland Help Centre

Internet Banking

Help with Internet Banking
What you can do online
A quick tour of Internet Banking
Accessing our website

Updating your details

Changing your address
Updating your phone number
Changing your name

Payments

Moving money and paying bills
International payments
Identifying a transaction
Question a Transaction

Debit and credit cards

Report a lost or stolen card
Request a replacement card or PIN
Activate your credit card
Using your cards abroad

Help and support when you need it

Dealing with financial difficulties
Supporting customers affected by cancer
Appoint someone to manage your affairs
Financial abuse support
Decisions Well Made
Help with gambling

Contacting us

Find your nearest branch
Contact us by phone
Make a PPI complaint
Learn more about Voice ID

Tools and calculators.

Our calculators and tools could help you find the right product for you and make the most of your money.

Use our tools and calculators

Service status

See how well our services are currently working, check on any planned work we've got coming up and what it might mean for you.

More about service status

Product help and information

*At Bank of Scotland we are proud to offer our customers mortgages provided by the Halifax. You will be directed to the Halifax website where you can find detailed information on the general basics of mortgages, and the particular features of Halifax mortgages.

Legal Information

Legal information
Financial Services Compensation Scheme

Print
Email

Help & guidance

Find a branchBranch Finder
Tweet usTwitter
Call usdetails
SignVideo
How to complain
Help Centre

Our Products

Bank Accounts
Overdrafts
Savings
ISAs
Credit Cards
Loans
Car Finance
Mortgages
Insurance
Send money abroad
Investing
Travel
Business Banking
Private Banking
Financial Planning

Our Services

What's new
Service status
Mobile app
Tablet app
Internet Banking
Apple Pay & Google Pay

About Bank of Scotland

Careers
In your community
Bank of Scotland International
Bank of Scotland Germany
Financial performance
Lloyds Banking Group

Legal information Accessibility Cookies Privacy Security Site map

Visit the Bank of Scotland Facebook page. Opens in a new browser window.

Visit the Bank of Scotland Twitter page. Opens in a new browser window.

Visit the Bank of Scotland YouTube page. Opens in a new browser window.