Help Centre

Support and wellbeing

Whether it’s helping you through a hard time such as losing a loved one, or you need support managing your finances, we can help.

Support and wellbeing

Money worries

Managing your finances and the impact of rising living costs can be a worry. That's why we're here to support you.

Money worries

Changes to our Telephone Banking opening hours from 4th July:

You can speak to an adviser between 8am and 8pm, 7 days a week.

Our banking services are available 24 hours a day through:

  • The Mobile Banking app.
  • Internet Banking.
  • Automated services.

You can also message us through the app.

Not all banking services are available 24 hours a day, seven days a week.

Supporting Ukraine

Find out more about how we are supporting our customers and the people of Ukraine.

*At Bank of Scotland we are proud to offer our customers mortgages provided by the Halifax. You will be directed to the Halifax website where you can find detailed information on the general basics of mortgages, and the particular features of Halifax mortgages.

Tools and calculators.

Our calculators and tools could help you find the right product for you and make the most of your money.

Use our tools and calculators

Coronavirus support

Service status

See how well our services are currently working, check on any planned work we've got coming up and what it might mean for you.

More about service status