Help Centre

Support and wellbeing

Whether it’s helping you through a hard time such as losing a loved one, or you need support managing your finances, we can help.

Support and wellbeing

Contacting us by phone

Due to a high number of colleagues currently having to self isolate, our wait times are longer than usual. Please bear with us and we will answer your call as soon as we can. You can still use Internet Banking or our Mobile Banking app.

*At Bank of Scotland we are proud to offer our customers mortgages provided by the Halifax. You will be directed to the Halifax website where you can find detailed information on the general basics of mortgages, and the particular features of Halifax mortgages.

Tools and calculators.

Our calculators and tools could help you find the right product for you and make the most of your money.

Use our tools and calculators

Coronavirus support

Service status

See how well our services are currently working, check on any planned work we've got coming up and what it might mean for you.

More about service status