The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

Bank of Scotland Help Centre

We understand that this is a very challenging time, please visit our Coronavirus help and support page for our latest updates.

Internet Banking

Updating your details

Payments

Debit and credit cards

Help and support when you need it

Bereavement

Contacting us

Tools and calculators.

Our calculators and tools could help you find the right product for you and make the most of your money.

Use our tools and calculators

Service status

See how well our services are currently working, check on any planned work we've got coming up and what it might mean for you.

More about service status

Product help and information

Bank accounts

Loans

Credit cards

Mortgages*

Home insurance

Savings

Investments

*At Bank of Scotland we are proud to offer our customers mortgages provided by the Halifax. You will be directed to the Halifax website where you can find detailed information on the general basics of mortgages, and the particular features of Halifax mortgages.

Legal Information