Help and Information
Find out about all the useful features and helpful information to assist you in getting the most out of your Bank of Scotland current account.
Do you need to speak to us?
Just call us on 0345 721 3141. Lines are open 24 hours a day, 7 days a week.
Discover more about debits cards such as:
- How much you can withdraw in cash at an ATM
- The benefits of contactless payments
And help if you have a payment dispute on your Bank of Scotland debit card.
Reporting a lost or stolen card
You can report your lost or stolen card if you are registered for Internet Banking. Simply log in and complete our online form.
Or, call us on 0800 0 288 335, lines open 24 hours a day. We’ll cancel the card and send a replacement. If you're calling from abroad, you can call us on +44 (0) 131 454 1605.
Added Value Account benefits
Information on some of our Added Value Account benefits:
Or, find out more about how you can access and manage your Added Value Account benefits.
When you bank, shop or pay a bill, this information can form a picture of your spending and shopping habits. midata gives greater access to your personal data and the ability to use it, as it can be helpful when choosing suitable products and services.
A midata file shows your previous 12 months spending and banking history, without any information like your name, address or date of birth.
To download a midata file, simply log in to Internet Banking and select the ‘Download midata’ link located under ‘Your account tools’ on Your accounts.