Help and Information

Find out about all the useful features and helpful information to assist you in getting the most out of your Bank of Scotland current account.

Do you need to speak to us?

Just call us on 0345 721 3141. Lines are open 24 hours a day, 7 days a week.

Debit cards

Discover more about debits cards such as:

And help if you have a payment dispute on your Bank of Scotland debit card.

Reporting a lost or stolen card

You can report your lost or stolen card if you are registered for Internet Banking. Simply log in and complete our online form.

Or, call us on 0800 0 288 335, lines open 24 hours a day. We’ll cancel the card and send a replacement. If you're calling from abroad, you can call us on +44 (0) 131 454 1605.

Interest rates & fees

Our guide relating to all interest rates and fees relating to your current account.

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Save the Change1

As long as you are in credit, whenever you spend on your debit card, the difference will be rounded up to the nearest pound and moved into your savings account.

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Everyday Offers

Earn up to 15% cashback with Everyday Offers and the chance to win one of your purchases back up to the value of £500 on a monthly basis with ‘It's on Us’

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Mobile text alerts

Stay on top of your finances with our range of Text Alerts including High and Low Balance Alerts, Limit Alerts and Weekly Balance Alerts.

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Ultimate Reward Current Account common enquiries

Key information for existing customers on the benefits of your Ultimate Reward Current Account.

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Closing your current account

We’re sorry to hear that you wish to close your account. Find out how to close your current account with us.

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Added Value Account benefits

Information on some of our Added Value Account benefits:

Or, find out more about how you can access and manage your Added Value Account benefits.

About midata

When you bank, shop or pay a bill, this information can form a picture of your spending and shopping habits. midata gives greater access to your personal data and the ability to use it, as it can be helpful when choosing suitable products and services.

A midata file shows your previous 12 months spending and banking history, without any information like your name, address or date of birth.

To download a midata file, simply log in to Internet Banking and select the ‘Download midata’ link located under ‘Your account tools’ on Your accounts.

1 Save The Change is a registered trademark of Lloyds Bank plc and is used under licence by Bank of Scotland plc.

Bank of Scotland plc, Registered in Scotland No. SC327000, Registered Office: The Mount, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.