Help and Information

Find out about all the useful features and helpful information to assist you in getting the most out of your Bank of Scotland current account.

Do you need to speak to us?

Just call us on 0345 721 3141. Lines are open 24 hours a day, 7 days a week.

Debit cards

Discover more about debit cards such as:

And help if you have a payment dispute on your Bank of Scotland debit card.

Reporting a lost or stolen card

You can report your lost or stolen card if you are registered for Internet Banking. Simply log in and complete our online form.

Or, call us on 0800 0 288 335, lines open 24 hours a day. We’ll cancel the card and send a replacement. If you're calling from abroad, you can call us on +44 (0) 131 454 1605.

Interest rates & fees

Our guide relating to all interest rates and fees relating to your current account.

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General bank account enquiries

Find out how to order a replacement debit card or PIN, register for Internet Banking and download our Mobile Banking app and a whole lot more.

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Save the Change1

As long as you are in credit, whenever you spend on your debit card, the difference will be rounded up to the nearest pound and moved into your savings account.

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Everyday Offers

Earn up to 15% cashback with Everyday Offers and the chance to win one of your purchases back up to the value of £500 on a monthly basis with ‘It's on Us’

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Mobile text alerts

Stay on top of your finances with our range of Text Alerts including High and Low Balance Alerts, Limit Alerts and Weekly Balance Alerts.

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Ultimate Reward Current Account common enquiries

Key information for existing customers on the benefits of your Ultimate Reward Current Account.

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Added Value Account benefits

Information on some of our Added Value Account benefits:

Or, find out more about how you can access and manage your Added Value Account benefits.

Important changes from 6 April 2016

The government is introducing a tax-free Personal Savings Allowance on the interest you earn on your savings and interest paying bank accounts.

1 Save The Change is a registered trademark of Lloyds Bank plc and is used under licence by Bank of Scotland plc.

Bank of Scotland plc, Registered in Scotland No. SC327000, Registered Office: The Mount, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.