I've forgotten my Internet Banking login details, what should I do?
Go to the login page and click 'Forgotten your username?' or 'Forgotten your password?' and follow the on-screen instructions.
How long must I have my card before I can apply for an increase in my credit limit?
We'll need to see how you manage your credit card account over a period of 6 months before we can consider increasing your credit limit.
Can I make a balance transfer from another Bank of Scotland credit card?
Credit card balance transfers are accepted from most non-Bank of Scotland credit cards and some store cards.
How safe is it to shop with a credit card online?
With a Bank of Scotland Credit Card, you can relax and shop with confidence. If you're the victim of fraud, we'll work with you to reimburse any losses, provided you've taken reasonable precautions to protect your card.