Credit cards help & guidance

We have a range of information available to help you, whether you have a Bank of Scotland credit card or if you're thinking of applying.
You can read information on managing your existing credit card, a guide to credit cards and we have answered some of the most commonly asked questions.

Existing customers

This is the place to find information on how to manage and service your Bank of Scotland credit card.

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Guide to credit cards

A beginners guide to credit cards. What they are, how they can work for you and things you should consider before applying.

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Common enquiries

This is a list of the most common enquiries our customers have when taking out or using a credit card. Check to see if it can help you.

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Payment disputes

Help with disputing payments on your Bank of Scotland credit card.

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Terms & conditions

Draft terms & conditions for Bank of Scotland Credit Cards.

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Internet Banking

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Lost or stolen credit card?

You can report your card lost or stolen if you are registered for Internet Banking. Simply log in and complete our online form.

Or, phone us on 0800 0 288 335 (Lines open 24 hours a day, 7 days a week). If you are calling from abroad, you can call us on +44 (0) 131 454 1605.