Credit cards help & guidance

We have a range of information available to help you, whether you have a Bank of Scotland credit card or if you're thinking of applying.
You can read information on managing your existing credit card, a guide to credit cards and we have answered some of the most commonly asked questions.

Existing customers

This is the place to find information on how to manage and service your Bank of Scotland credit card.

Find out more

Guide to credit cards

A beginners guide to credit cards. What they are, how they can work for you and things you should consider before applying.

Find out more

Common enquiries

This is a list of the most common enquiries our customers have when taking out or using a credit card. Check to see if it can help you.

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Payment disputes

Help with disputing payments on your Bank of Scotland credit card.

Find out more

Internet Banking

Log in

Register

Find out more

Lost or stolen credit card?

Report your card lost or stolen online if you are registered for Internet Banking.

Simply log in and fill in our online form. You can do this by clicking on 'Lost or stolen cards' located under the your account tools menu on Your accounts.

Or, phone us on 0845 300 0344 (Lines open 24 hours a day, 7 days a week). If you are calling from abroad or would prefer not to use the 0845 number, you can call us on +44 (0) 131 454 1605.

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