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Before you leave, we want to be sure you're clear on next steps.

What happens next?

This form is for complaints only.

Complaints raised through this online form can take between 1-8 weeks to be resolved.

We will contact you as soon as we can, most likely by phone on the number you provided earlier.

When we contact you we will ask you some security questions before discussing your complaint in more detail.

Thank you, we'll contact you soon.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.