Your Form has been submitted

Before you leave we want you to be clear on our next steps.

What happens next?

Complaints can take between 1-8 weeks to be resolved.

We will be in touch as soon as we can, most likely by phone on the number you provided.

When we contact you we will need to ask some security questions. Once answered, we will discuss your complaint with you.

Thank you.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 169628.