Accessibility and Disability
Your banking is important. Let’s make it as easy as we can.
We want all of our customers to have an excellent service. So, you can expect equal access, facilities and treatment - and whatever is easiest for you.
We do lots of things to make sure this happens. Most of our branches are open plan so it's easy to get in and out, and to move around inside. Most of them also have a reception desk. You can sit down and speak to us about what we can do for you. Our staff will be able to answer your questions and help as best we can.
We are also happy to give you any extra help if it makes things easier for you.
If you disclose a need or personal situation to us, we will explain to you how we’ll use the information you’ve given us, gain and record your consent to ask further questions and to record the information. We will ask you further questions about your situation, so that we can gain a clear picture and be able to signpost you to additional help and support.