Accessibility and Disability
Your banking is important. Let’s make it as easy as we can.
We want all of our customers to have an excellent service. So, you can expect equal access, facilities and treatment - and whatever is easiest for you.
We do lots of things to make sure this happens. Most of our branches are open plan so it's easy to get in and out, and to move around inside. Most of them also have a reception desk. You can sit down and speak to us about what we can do for you. Our staff will be able to answer your questions and help as best we can.
We are also happy to give you any extra help if it makes things easier for you.
If you have a disability or just need some extra support
If you find it difficult to use one of our services due to ill health, a disability or a recent emotional or financial shock which has affected your finances , telling us will help us support you.
You can tell us about your personal situation at one of our branches, by phone or by secure message. If using these are difficult for you, you can tell us online instead.
To fully understand your needs and the impact on you, we will ask some questions. We can then give you support personal to you. We can also give you details of where you can get additional help if you need it.
To save you having to tell us again, if you say we can, we will make a record of what you’ve told us. There are some areas where we can't record this yet but we are working to improve that.