Make a complaint online
About this form
This form allows you to raise complaints with us online.
If you need help with a product or service, please use our help and support page. If you can't find what you're looking for please call us, or send us a message using our Mobile Banking app.
Timescales
Please note that we're currently prioritising our most vulnerable customers. This means it could take between 1-8 weeks for us to come back to you with a resolution.
Within 4 business days, we'll send you an acknowledgement to let you know we have received your complaint.