Make a complaint online

Please use the form below to make a complaint.

Due to the challenging times we’re all experiencing, we’re dealing with a much higher number of requests from customers than normal. This means we are only able to respond to our customers who are in the most vulnerable situations at the current time.

If this applies to you we’ll try to respond to you as soon as we can. If this isn’t the case, it will take us considerably longer than normal. Our common enquiries page has information and answers that may help with any concerns you have. You can access it here.

If you have a request or query, please call us on 0800 072 8668 and we can help you straight away.

If you've a hearing impairment you can use textphone number 0800 056 7294.

Lines are open 9am - 5.30pm, 7 days a week. You'll need specialised equipment to use this service. If you're calling from abroad or would prefer not to use the 0800 number, you can call us on +44 0131 278 3729 or +44 0131 278 3690 for textphone.

Title*

First name*

Surname*

Email address*

Telephone number*

Postcode*

Please tell us a time when it's convenient to call.

We'll call you as soon as we can. Please bear in mind we can only call between 8am - 8pm Monday to Friday.

Select a time*

Anytime

Morning only

Afternoon only

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Does your complaint relate to a specific account, product or service?*

Yes

What happened?*

Please add a description of your complaint*

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