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Common issues

Find a phone number

  • Bank account help

    If you need help with an existing or new bank account, call us 0345 721 3141 or +44 131 337 4218 if you’re outside of the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

    Silver Account

    If you need help with your Silver Account, call us on 0345 602 0201 or +44 (0) 131 333 0032 from outside the UK.

     

    Lines are open 24 hours a day, 7 days a week.

    If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4011.

    If you break down on the road, you can call the AA direct on 0800 980 5792

    Gold Account

    If you need help with your Gold Account, call us on 0345 602 0211 or +44 (0) 131 333 3310 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    Platinum Account

    If you need help with your Platinum Account, call us on 0345 602 1222 or +44 (0) 131 335 3361  from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    If you’re abroad and need assistance, you can call Allianz Assistance 24-hour helpline on +44 (0) 208 239 4011.

    If you break down on the road, you can call the AA direct on 0800 980 5794

    Premier Account

    If you need help with your Premier Account, call us on 0345 603 3399 or +44 (0) 131 335 0002 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

    In a domestic emergency, you can call the 24-hour Home Emergency helpline on 0800 015 0188.

    Ultimate Reward Current Account

    If you need help with your Ultimate Reward Current Account, call us on 0345 124 1401 or +44 (0) 149 528 1296 from outside the UK.

    Lines are open 24 hours a day, 7 days a week.

  • Existing customers

    If you're an existing customer, call us on 0333 202 7943

    Lines are open Monday to Friday 8am to 8pm, Saturdays 8am to 6pm, Sundays and bank holidays 10am to 4pm.

    New customers

    If you need support with an application, call us on 0333 202 7968.

    Lines are open Monday to Friday, 8.30am to 6pm and Saturdays 9am to 1pm.

    Car leasing

    For support with car leasing, call us on 0345 982 5338.

    Lines are open Monday to Friday, 9am to 5pm.

  • Existing customers

    If you're an existing customer, call us on 0330 0184 175.

    Lines are open Monday to Friday 8am to 8pm, Saturdays 8am to 6pm, Sundays and bank holidays 10am to 4pm.

    New customers

    If you need support with an application, call us on 0330 018 2884.

    Lines are open Monday to Friday, 8.30am to 6pm and Saturdays, 9am to 1pm.

    Car insurance claims

    To make a claim, call us on 0330 018 5561.

    Lines are open 24 hours a day, 7 days a week.

    RAC breakdown cover

    To make a claim, call us on 0330 159 1978.

    Lines are open 24 hours a day, 7 days a week.

    Windscreen glass repair

    To make a claim, call us on 0330 018 4174.

    Lines are open 24 hours a day, 7 days a week.

    Keycare cover

    To make a claim, call us on 0345 075 6187.

    Lines are open 24 hours a day, 7 days a week.

  • Existing customers

    For existing customer support, call us on 0345 964 5645 or +44 173 357 4121 if you're outside of the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

    New customers

    For support with an application, call us on 0800 328 5984.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

  • Existing customers

    If your policy starts with HPB, call us on 0345 604 6714.

    If your policy starts with HAP, call us on 0345 300 5180.

    Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

    New customers

    For support with an application, call us on 0345 850 1301.

    Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

    Home Emergency cover

    To make a claim, call us on 0345 641 9796.

    Lines are open 24 hours a day, 7 days a week.

    Legal expenses

    If your policy starts with HBP, please call us on 0345 300 1821.

    If your policy starts with HAP, please call us on 0345 300 2238.

    Lines are open 24 hours a day, 7 days a week.

  • Share dealing

    For general support and dealing, call us on 0345 606 1188 or +44 113 292 0805 if you're outside of the UK.

    Lines are open Monday to Friday, 8am to 9pm.

    During US bank holidays we will be open 8am to 6pm for US markets.

    During UK bank holidays we will be open 2pm to 9pm.

    Ready-Made investments

    For accounts beginning with IB opened before 20/02/2023 call us on, 0345 835 5727.

    Lines are open Monday to Friday 8am to 5pm.

    For accounts beginning with EB opened from 20/02/2023 call us on, 0330 123 5521.

    Lines are open Monday to Friday 9am to 5pm 

    Investments purchased in branch

    For support with investments purchased in branch, call us on 0345 835 7375.

    Lines are open Monday to Friday 8am to 6pm.

  • Existing customers

    For help with your mortgage, call us on 0345 300 2297.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

    New customers

    To speak with one of our Mortgage advisors, call us on 0345 608 0263.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

    Interest only mortgages

    For help with your interest only mortgage, call us on 0345 609 8952.

    Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.

  • Personal loans support

    For help with your personal loan, call us on 0345 604 7291.

    For new loan applications, or further borrowing on your existing loan please select option 1.

    Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 6pm and closed on bank holidays.

  • Existing customers

    For existing customer support, call us on 0345 602 0304 or +44 131 337 7686 if you're outside of the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

    New customers

    For support with an application, call us on 0345 602 0304 or +44 1313 377 686 if you're outside of the UK.

    Lines are open 9am to 6pm, 7 days a week and closed on bank holidays.

  • Travel money support

    For help with a travel money order, call us on 0345 602 0000 or +44 113 279 8302 if you’re outside of the UK.

    Lines are open 8am to 6pm, 7 days a week and closed on bank holidays.

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