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Thinking about applying for credit? Check Your Credit Score for free, with no impact on your credit file.
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Existing Bank of Scotland mortgage
Worried about paying your mortgage? We have various ways that we can help you.
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Already investing with us?
Start your investment journey with free regular investing and our ETF Quicklist.
Home, life & car
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Support for existing customers
You can’t predict the future, but you can protect the people you love.
We’re by your side with expert advice, support and guidance.
I’m blind or partially sighted
I’m Deaf or have hearing loss
I need some support
We want to make banking work for you, wherever you are. We have useful services and information that can help you manage your account from home or on the go.
We want our branches to be accessible for everyone. So when we design them, we think about the needs of all our customers. We do our best to make appointments suit you and have information and equipment which can help.
What we can do to help you feel more in control.
Support we can offer during this difficult time.
Our app lets you manage your account without having to visit a branch or call us.
Have a look and see what mobile phone features are available to assist you with our Mobile Banking app.
We want to provide a website that is accessible to all our customers. Here's more about how you can use it in a way that's best for you.
We want to make it as easy as possible to care for and support someone close to you.
You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can – and you won’t need to tell us again.
Speak to us securely and live through our SignVideo service.
Send us a message in our Mobile Banking app.
If you prefer to visit us, you can check what accessibility services we have at the branch first.
Talk to one of our team about your account or our products and services.
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.