Accessibility and disability

Accessibility and disability

We’re by your side with expert advice, support and guidance.

How can we help?
 

I’m blind or partially sighted

I’m Deaf or have hearing loss

I need some support

How we can support you

At home or on the go

We want to make banking work for you, wherever you are. We have useful services and information that can help you manage your account from home or on the go.

Remote banking support

In branch

We want our branches to be accessible for everyone. So when we design them, we think about the needs of all our customers. We do our best to make appointments suit you and have information and equipment which can help.

Support available in branches

Supporting your mental health

What we can do to help you feel more in control.

Mental health support

Serious illness support

Support we can offer during this difficult time.

Serious illness support

Mobile Banking app accessibility

Our app lets you manage your account without having to visit a branch or call us.

Have a look and see what mobile phone features are available to assist you with our Mobile Banking app. 

App accessibility

Website accessibility

We want to provide a website that is accessible to all our customers. Here's more about how you can use it in a way that's best for you.

Website accessibility

Supporting or caring for someone close to you

We want to make it as easy as possible to care for and support someone close to you.

Become a representative

Your support options

You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can – and you won’t need to tell us again.

Support options

Contact us in a way that’s best for you

SignVideo

Speak to us securely and live through our SignVideo service.

SignVideo

Message us

Send us a message in our Mobile Banking app.

Download app

Visit us

If you prefer to visit us, you can check what accessibility services we have at the branch first.

Branch Finder

Call us

Talk to one of our team about your account or our products and services.

Call us

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

To use our Mobile Banking app you need to have a valid phone number registered to your account and be set up to manage your accounts using Internet Banking.

Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn’t work on jailbroken or rooted devices. Terms and conditions apply.