Features and benefits
Knowledge hub
Take steps to improve your credit skills by watching our short videos.
Let's explore the benefits
The Advance credit card.
How does a credit card work?
Better understand credit cards.
Ways to pay your credit card
About making your payments and why it’s important to be on time.
How to spot a scam
Find out how to become scam smart.
All about credit card interest rates
About interest rates and how you’re charged for borrowing.
What’s APR?
An overview of APR (Annual Percentage Rate) and how it’s calculated
What’s a credit score?
What affects yours, how to improve it and why it’s important.
How to check your credit score?
Learn how to keep track of your score and make improvements.
New to Advance?
Here’s how you can get going.
What is a direct debit?
Setting a direct debit helps you never miss a payment which can help build your credit score. You can alter the date it goes out, along with the amount – whenever you like.
Your payment will only go out if you have a balance to pay. If you make an extra payment, we may still collect your direct debit in full.
You can set one up for:
- the minimum payment plus any instalment plan payment - you’ll start to be charged interest
- the full balance, so you’ll avoid interest being charged
- an amount of your choice above the minimum payment. This will help you pay off your balance quicker, but you may still be charged interest.
Getting started online
A look at the details
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Handy if you need to make purchases when you don’t have your physical card to hand.
- Log in to the app.
- Select 'Cards'.
- Select 'Card details’.
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If you forget your PIN, you can view it safely and securely in the mobile banking app.
- Log in to the app.
- Select 'Cards'.
- Select 'View PIN'.
- Select to reveal.
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To make sure you don’t miss a payment, set up a direct debit to pay your credit card bill. You can pay a set amount, the minimum payment or the full balance.
You can set up and manage a direct debit in the app:
- Log in to the app.
- Select the credit card you want to update.
- Select the 3-dot menu in the top-right corner.
- Select 'Manage Direct Debit' and follow the questions. Or you can do this in online banking.
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Activate Everyday Offers and you can earn up to 15% cashback at selected retailers.
- Log in to the app.
- Select 'Everyday Offers'.
- Select 'Yes I want Everyday Offers' and follow instructions.
- Activate offers and start earning cashback with selected retailers.
Your cashback will be paid into your account at the end of the following month.
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Freeze certain types of credit card transactions in the mobile banking app. Or, if you’ve misplaced your card, freeze it until it turns up.
- Log in to the app.
- Select 'Cards' at the bottom right of the screen.
- Select 'Card freezes and limits'.
- Toggle on or off for the different options.
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Withdrawing cash using your credit card is called a cash transaction.
Although you can withdraw cash with your Advance credit card, it’s important to know that this can be an expensive way to use your card.
What you’ll be charged
When you make a cash transaction on your Advance credit card, you’ll be charged a 5% cash transaction fee. For example, if you withdraw £100, you’ll be charged a £5 fee.Interest from the date the transaction is added to your account
You’ll pay interest from the day the cash transaction is added to your account. Interest is charged daily on both the cash amount and the cash transaction fee, and until the amount is repaid in full.Withdrawing cash is the most common type of cash transaction. But there are some other uses that also count, depending on your provider. For example, we include:
- using your available credit to obtain cash, for example at a cash machine or at an over-the-counter service
- buying foreign currency
- sending money orders or wire transfers, excluding balance transfers and standard money transfers
- buying coins, banknotes or digital currency
- paying government or court fines, enforcement penalties, fees or costs
- online trading such as share dealing or investments
- purchasing or topping up electronic money, payment cards, mobile wallets or account dashboard services.
Check the terms and conditions of your credit card for a comprehensive list of cash transactions.
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You don’t need to tell us when you are travelling but you should:
- check what fees and charges apply, so you know what to expect when you spend
- make sure your card doesn’t expire when you’re away
- take another type of payment in case of emergency
- make sure your contact details are up to date, so we can get in touch if we think there has been fraudulent activity on your account.