Coronavirus (COVID19): help and support

As the impact of coronavirus is felt across the UK, you may have concerns about how it could affect you and your money.

Your peace of mind is still our top priority. We’ve put in place some additional support and information to help.

Branch Availability Update

Following the Governments confirmation of new measures to tackle coronavirus, our branches will remain open, but we have to make changes.

Update to our branch opening hours

Temporary branch closures

Telephony Update

Due to the challenging times we’re all experiencing, we’re dealing with a higher number of calls from customers than normal and our call wait times may be longer than usual.

We are doing our best to help customers as quickly as possible and we appreciate your understanding. You can still use our online and mobile banking services and our automated service if they’re relevant to your account.

Supporting customers for over 300 years

At Bank of Scotland Private Banking we understand that many of our customers lead demanding lives and have needs that go beyond conventional banking.

That’s why we take care of them personally, introducing them to specialist partners to ensure they safely navigate the complex world of wealth.

We call it ‘relationship-led banking.’

Relationship-led banking services

At the heart of our service is a personal banking experience that provides access to specialist Wealth Services. Our stand-alone services are also available to eligible customers without having to open a Private Banking account.

Private Banking Service

Our Private Banking service provides you with a dedicated contact who supports your day to day banking needs, ensures you benefit from exclusive products and introduces you to specialist partners when required.

Discover Private Banking

Debbie Burton

Private Banking Director

 

“At Bank of Scotland Private Banking, we are passionate about achieving the best for our customers.”

Stand-alone services

The following services are available to customers even if they are not eligible or may not require our Private Banking service:

Specialist Lending

Whether you have complex or unique borrowing requirements, our Lending team are here to help you find the best way to finance your ambitions.

Estate Administration

The Estate Administration service can relieve the stress and burden placed on Executors and next of kin by taking care of the financial, tax, legal, and personal matters that arise following a bereavement.

Financial Advice

Our partnership with Schroders Personal Wealth gives you access to expert Schroders Personal Wealth Advisers who work with you to help shape your financial future. Eligibility criteria, fees and charges apply.

Contact us for a personal introduction

  • Existing Customer? If you are an existing Private Banking customer, please contact us on 0345 711 1111.

    Service eligibility

    Our Specialist Lending service is available to anyone with a sole income of at least £100,000 or £250,000 or more in savings and/or investments. Fees and charges will apply.

     

    Call us

    To find out more, please call us on:

    0345 366 2727

    Calls may be monitored and recorded. Calls cost may vary depending on your service provider.

    Request a call back

    Request a convenient time for us to call you:

    Request a call back
  • Service eligibility

    Our Estate Administration Service is available where we are appointed as an Executor under the terms of a will, where an existing Executor does not feel able to act or where there is no Will in place (the latter is not available if the deceased was domiciled in Scotland).

    You do not have to be an existing customer to use our service. The gross value of the Estate must be over £80,000. This may include cash, valuables, investments or property.
     

    Call us

    To find out more, talk to one of our specialist Bereavement Advisers on:

    0800 056 0171

    Lines are open Monday to Friday, 9am – 5pm. Calls may be monitored or recorded. Call costs may vary depending on your service provider.

  • Existing Customer? If you are an existing Private Banking customer, please contact us on 0345 711 1111.

    Service eligibility

    To benefit you will need to have at least £100,000 in sole annual income and/or £100,000 in sole or joint savings, investments and/or personal pensions. Fees/Charges will apply if you take out a financial plan, product or service.

     

    Call us

    To find out more, please call us on:

    0345 366 2727

    Calls may be monitored and recorded. Calls cost may vary depending on your service provider.

    Request a call back

    Request a convenient time for us to call you:

    Request a call back

Existing Customer? If you are an existing Private Banking customer, please contact us on 0345 711 1111.

Service eligibility

Our Private Banking service is available to customers with £250,000 or more in savings and/or investments or a mortgage of £750,000 or more with Bank of Scotland.

And if you have £2 million or more in savings and/or investments or an annual income of £500,000 or more, you will be eligible for our Private Client service.
 

Call us

To find out more, please call us on:

0345 366 2727

Calls may be monitored and recorded. Calls cost may vary depending on your service provider.

Request a call back

Request a convenient time for us to call you:

Request a call back

Bank of Scotland plc and Lloyds Bank plc are both part of Lloyds Banking Group. More information on Lloyds Banking Group can be found at www.lloydsbankinggroup.com

Bank of Scotland plc
Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland No. SC327000. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 169628.

Lloyds Bank plc 
Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under number 119278.